Logistics & Transportation·Confirmed live in the last 24 hours·
Full-timePittsburgh, PA, USA$45k - $55kIn-person
About the Job
Requirements
Working knowledge of less-than-truckload, full truckload, intermodal, and rail transportation modes.
A high school diploma or GED is required; a bachelor's degree is preferred.
At least 2 years of experience is required.
Ability to communicate effectively across all levels of customer and carrier organizations.
Problem-solving ability, strong organizational skills, and attention to detail.
Ability to work independently and in a group setting.
Excellent phone and email communication skills and ability to multitask and assist clients after hours.
Solid understanding of Microsoft Office, Windows, and basic business software.
Responsibilities
Handle the day-to-day operations of a dedicated customer, including truckload, less-than-truckload, and other customer service duties.
Resolve customer service problems by determining their cause, selecting and explaining the best solution, and expediting corrections or adjustments while providing service throughout the process.
Serve as a point of contact for dedicated customers and assist with tasks related to the client and participating carriers.
Build and maintain strong relationships with customers and carriers.
Serve as an escalation point for customer and carrier issues.
Provide after-hours support to carriers, customers, staff, and vendors as necessary.
Follow up on customer issues to ensure timely resolution.
Manage daily operations for full truckload and less-than-truckload customer orders.
Manage incoming calls and emails and assist with the shipping queue.
Route less-than-truckload, full truckload, and other shipments from beginning to end, including creating bills of lading, labels, and load tenders and following each order throughout its shipment lifespan.
Track and trace shipments across carrier websites and freight companies.
Use and comply with TFM platforms, including its full truckload system and transportation management system.
Maintain documentation to ensure compliance standards are met.
Maintain confidentiality of rates, customers, and other proprietary information.
Perform other duties as assigned by management.
Desired Qualifications
A bachelor's degree.
Target Freight Management Inc. (TFM) is a well-established and rapidly growing third party logistics company headquartered in Pittsburgh, PA. As a national company, TFM has several offices around the US, that allows our team to encompass the technology, experience, culture, and knowledge to be a leading industry provider. We deliver effective and efficient customized freight solutions to a multitude of industries.
Job Summary and Responsibilities: Under the direction of the VP of Client Relations, the Logistics Coordinator will handle the day-to-day operations of a dedicated customer. This individual will manage daily operations within Truckload, LTL and other customer service duties. This role calls for a strong communicator and multi-tasker who is adaptable, resilient, and eager to tackle unfamiliar problems. The ideal candidate is highly detail-oriented, with exceptional time management and organizational skills, and communicates effectively by phone, email, and in person with staff, customers, and carriers.
Responsibilities: Customer & Carrier Relations
Resolve customer service problems by determining the cause, selecting and explaining the best solution, and expediting correction or adjustment, delivering excellent service throughout process
Serve as a point of contact for dedicated customers, assisting with several tasks related to the dedicated client as well as the carriers in their program
Build and maintain strong relationships with customers and carriers
Serve as a point of escalation for customer and carrier issues
Provide after-hours support to carriers, customers, staff, and vendors as necessary
Provide continuous follow-up on customer issues to ensure timely resolution
Operations:
Overall daily operations for FTL and LTL customer orders
Manage incoming calls and emails, and assist in managing a shipping queue
Route shipments cradle to grave for both LTL, FTL, and other modes including building Bills of Lading, labels, load tenders, and following through with each order for the entirety of the shipment lifespan
Track and trace shipments across various carrier sites and freight companies
Compliance and understanding of various TFM platforms, including our FTL system as well as our TMS
File and resolve claims:
Maintain documentation to ensure compliance standards are met
Maintain a high degree of confidentiality regarding rates, customers, and other proprietary information
Perform other duties as assigned by management Qualifications: Working knowledge of LTL, Full Truckload, Intermodal, and Rail transportation modes Skills and Qualifications:
Minimum of high school diploma or GED, bachelor’s preferred
Minimum of 2 years’ experience required
Ability to communicate effectively across all levels of both customer and carrier’s organizations
Problem solving and strong organizational skills with attention to detail
Highly motivated with an ability to work independently as well as in a group setting
Must have excellent phone and email communication skills and ability to multitask and assist clients after hours.
Solid understanding of MS Office, Windows, and basic business software
Logistics Coordinator Range: $45,000 - $55,000
TFM is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.