Customer Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Practice Orbotech core value behavior; customer focused and competitive mindset (ownership, proactive, take one step in advance).
• Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with Orbotech procedures and standards (timely CSRs, parts return, DOA program etc.)
• Carry out quality installation, Preventive Maintenance (PM) according to schedule.
• Timely escalation of issues and problems according to Orbotech standards and guidelines.
• Manage and handle spare parts (truck account) effectively and efficiently according to Orbotech standards and guidelines.
• Participate in site audit exercise.
• Participate and manage the new product release process as required.
• Provide mentoring and coaching to junior CS engineers so that they practice the Orbotech required behaviors and learn the required technical and soft skills.
• Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
•  Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.).
• Prepare quality documentation as required by the company standard and guideline.
• Participate in the sales support demonstration and presentation as required.
• Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.
• Participate and take on additional assignments and projects as required.
• Work as a team with other colleagues in other divisions, product lines and departments.

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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