Member Support Specialist

Full-Time

Confirmed live in the last 24 hours

51-200 employees

Website

Digital health platform enhancing chronic disease management through

Company Overview

Wellth is a digital health company that effectively uses behavioral economics to improve adherence among chronic disease populations, focusing on those who often struggle the most. Their unique approach applies principles of loss aversion, present bias, the intent-behavior gap, and the endowment effect to their user-friendly mobile platform, resulting in proven outcomes such as improved medication adherence, reduced hospital readmissions, and overall improved population health. The company's dedication to addressing the unique obstacles faced by people with chronic conditions, coupled with their scientifically-backed strategies, positions them as a leader in their field.

Data & Analytics

Company Stage

Series B

Total Funding

$39.1M

Founded

2014

Headquarters

Los Angeles, California

Growth & Insights

Headcount

6 month growth

↑ 36%

1 year growth

↑ 45%

2 year growth

↑ 29%

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Android Development

Customer Service

iOS/Swift

CategoriesNew

Software Engineering

Customer Success & Support

Requirements

Excellent customer service skills
Ability to simplify information and communicate effectively, verbal + written
Strong time management skills
Positive attitude and sensitive to member needs, extremely empathetic and patient
Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
Self-motivated and goal oriented
High degree of professionalism and collaborative attitude
Ability to problem solve effectively
High degree of attention to detail

Responsibilities

As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested
Our Support Specialists are the front lines of our Member experience. You will support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary. You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries. You will also monitor Member adherence and alert the medical care teams if needed. Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track
This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism. You will be the face of our company to these Members, and we want you to represent the company at all times. As a Member Support Specialist, you will be expected to provide a high level of service working with our Members. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field

Desired Qualifications

Bilingual, English and Spanish is a plus

OVERVIEW

Wellth is a fast growing digital health company based in Los Angeles that just raised our Series B from leading investors including SignalFire. We use behavioral economics, habit science, and technology to motivate behavior change in some of the highest need and most underserved populations in the US, drastically changing their health outcomes for the better. We have demonstrated our results with several large health insurers (e.g., cut down hospitalization rates by 44% on behalf of Centene AZ) and now are scaling rapidly (>120% year over year revenue growth). Our goal is not to just be another digital health startup but to be the category leader in improving health outcomes for hard to engage populations.

Most importantly, our work quite literally saves lives every day. We are a mission-driven company where you would have the chance to work with extremely talented people and see tangible differences that directly result from your initiative.

Visit us at www.wellthapp.com for more information.

JOB DESCRIPTION

As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested.

Our Support Specialists are the front lines of our Member experience. You will support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary. You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries. You will also monitor Member adherence and alert the medical care teams if needed. Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track.

This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism. You will be the face of our company to these Members, and we want you to represent the company at all times. As a Member Support Specialist, you will be expected to provide a high level of service working with our Members. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.

JOB LOCATION

Remote (United States)

JOB HOURS and COMPENSATION

Full-time
$18.00/hr
Full benefits
Weekday and weekend availability required: 9:00 am - 8:00 pm ET
Flexibility is encouraged, and we try to be flexible with scheduling in return.

REQUIRED SKILLS

Excellent customer service skills
Ability to simplify information and communicate effectively, verbal + written
Strong time management skills
Positive attitude and sensitive to member needs, extremely empathetic and patient
Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
Self-motivated and goal oriented
High degree of professionalism and collaborative attitude
Ability to problem solve effectively
High degree of attention to detail
Bilingual, English and Spanish is a plus

BENEFITS

Benefits for Full-Time employees include Health, Dental, and Vision Insurances, 401(k) and FSA accounts, Life Insurance, PTO and Paid Holidays.

Wellth is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.