Member Support Specialist
Confirmed live in the last 24 hours

51-200 employees

Digital health platform enhancing chronic disease management through
Company Overview
Wellth is a digital health company that effectively uses behavioral economics to improve adherence among chronic disease populations, focusing on those who often struggle the most. Their unique approach applies principles of loss aversion, present bias, the intent-behavior gap, and the endowment effect to their user-friendly mobile platform, resulting in proven outcomes such as improved medication adherence, reduced hospital readmissions, and overall improved population health. The company's dedication to addressing the unique obstacles faced by people with chronic conditions, coupled with their scientifically-backed strategies, positions them as a leader in their field.
Data & Analytics

Company Stage

Series B

Total Funding





Los Angeles, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Experience Level
Desired Skills
Android Development
Customer Service
Software Engineering
Customer Success & Support
  • Excellent customer service skills
  • Ability to simplify information and communicate effectively, verbal + written
  • Strong time management skills
  • Positive attitude and sensitive to member needs, extremely empathetic and patient
  • Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
  • Self-motivated and goal oriented
  • High degree of professionalism and collaborative attitude
  • Ability to problem solve effectively
  • High degree of attention to detail
  • As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested
  • Our Support Specialists are the front lines of our Member experience. You will support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary. You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries. You will also monitor Member adherence and alert the medical care teams if needed. Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track
  • This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism. You will be the face of our company to these Members, and we want you to represent the company at all times. As a Member Support Specialist, you will be expected to provide a high level of service working with our Members. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field
Desired Qualifications
  • Bilingual, English and Spanish is a plus