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National Health Foundation

Nonprofit improves health via housing, education

Licensed Social Worker

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA$78k - $84kIn-person

About the Job

Requirements

  • Must have LCSW licensure.
  • A Master’s degree in Social Work, Counseling, Public Administration, Human Services, or a related field is preferred.
  • An MSW registered as an Associate Clinical Social Worker (ASW) will be considered.
  • Minimum of five years of progressively responsible experience in social services, case management, homeless services, healthcare, behavioral health, or a related field.
  • Minimum of three years of supervisory or management experience overseeing social services or case management staff.
  • Experience working with individuals experiencing homelessness, mental health conditions, substance use disorders, complex medical needs, and other barriers to housing stability is strongly preferred.
  • Experience working in recuperative care, medical respite, housing, healthcare, or a similar service environment is preferred.
  • Experience with Homeless Management Information System (HMIS), electronic client records, case management databases, or similar systems is preferred.
  • Knowledge of community resources, housing programs, benefits, behavioral health services, and other supportive services.
  • Experience with quality assurance, chart review, program compliance, and staff development is preferred.
  • Strong written and verbal communication skills.
  • Strong organizational, leadership, analytical, and problem-solving skills.
  • Ability to handle complex crisis situations and effectively manage multiple priorities in a fast-paced environment.
  • Ability to work collaboratively with employees at all organizational levels and with external partners.
  • Proficiency with Microsoft Office applications and electronic database systems.
  • The duties may require frequent standing and walking and extended periods of sitting; the employee may need to bend, stoop, squat, reach, twist, kneel, and push or pull.
  • Ability to communicate effectively verbally and in writing and work within active client-care environments; the employee must be able to hear alarms, overhead announcements, and direct verbal communication.

Responsibilities

  • Support the Director of Social Services in the overall administration and operation of the Social Services department.
  • Provide day-to-day leadership, direction, coaching, and support to Social Services Managers, Coordinators, Associates, interns, and other assigned staff.
  • Provide leadership coverage and departmental support in the Director’s absence or as assigned.
  • Assist managers with employee performance, workflow, productivity, accountability, and adherence to departmental expectations.
  • Partner with People & Culture and the Director of Social Services regarding employee performance concerns, corrective action, training, and staff development.
  • Participate in interviewing, onboarding, training, and development of Social Services staff.
  • Identify training needs and provide ongoing coaching to strengthen case management, documentation, discharge planning, client engagement, and professional boundaries.
  • Promote consistent practices and expectations across NHF Recuperative Care locations.
  • Ensure clients receive appropriate, timely, and coordinated social services throughout their stay in the Recuperative Care program.
  • Provide guidance to staff in developing comprehensive and appropriate discharge plans.
  • Support staff with complex client situations, crisis intervention, behavioral concerns, housing barriers, and other challenges affecting successful discharge.
  • Review cases requiring additional leadership intervention and assist staff in identifying appropriate resources and solutions.
  • Maintain a small caseload when necessary to support program needs, staffing coverage, or special projects.
  • Assist with housing navigation and linkage to community-based services and resources.
  • Promote trauma-informed, respectful, and client-centered approaches to service delivery.
  • Conduct routine quality assurance reviews of client files, documentation, and service delivery.
  • Ensure client notes, assessments, service plans, discharge plans, and other required documentation are complete, timely, accurate, and consistent with program requirements.
  • Monitor documentation within applicable databases, electronic charts, and HMIS when applicable.
  • Identify documentation deficiencies and work with managers and staff to implement corrective action.
  • Assist with internal audits and preparation for external monitoring, funder reviews, or program audits.
  • Monitor trends and recurring concerns and recommend improvements to the Director of Social Services.
  • Support consistency in social services policies, procedures, forms, and documentation standards across locations.
  • Assist the Director in implementing departmental goals, procedures, and quality improvement initiatives.
  • Support compliance with contractual, grant, regulatory, and organizational requirements applicable to Social Services programs.
  • Assist with LAHSA-funded programs and other grants or contracts as assigned.
  • Monitor program deliverables, service expectations, and departmental performance indicators.
  • Work collaboratively with Recuperative Care leadership, Nursing, Intake, Guest Services & Safety, and other departments to coordinate client care.
  • Participate in leadership meetings, case conferences, program reviews, and interdisciplinary meetings as assigned.
  • Assist in identifying operational challenges and developing solutions that support quality of care and program objectives.
  • Provide leadership support across NHF Recuperative Care locations based on operational needs.
  • Assist the Social Services team in establishing and maintaining partnerships with community organizations and resources that support clients during their stay and following discharge.
  • Serve as a Social Services liaison with hospital social workers, case managers, housing providers, behavioral health providers, and community partners as assigned.
  • Help resolve service coordination concerns between NHF, referring hospitals, and community partners.
  • Identify resources related to housing, mental health, substance use treatment, benefits, transportation, healthcare, and other client needs.
  • Represent NHF professionally at community meetings, collaborative meetings, and other external activities when assigned by the Director.
  • Assist with developing programs, activities, groups, and resources that address client needs, including mental health, substance use recovery, housing stability, health education, and other social determinants of health.
  • Support implementation and evaluation of departmental initiatives designed to improve client outcomes and quality of care.
  • Identify service gaps and recommend opportunities for program improvement.
  • Support the Director with special projects, program expansion, and organizational initiatives.
  • Perform other duties as assigned based on operational needs.
  • Demonstrate sound judgment and professionalism when managing sensitive or complex situations.
  • Model accountability, respectful communication, confidentiality, and appropriate professional boundaries.
  • Provide consistent leadership and direction to staff.
  • Address concerns promptly and elevate significant operational, employee, compliance, or client-care concerns to the Director of Social Services.
  • Work collaboratively with site and departmental leadership while maintaining consistent Social Services standards across the organization.
  • Support a culture of accountability, continuous improvement, teamwork, and quality client care.

Desired Qualifications

  • Experience working with individuals experiencing homelessness, mental health conditions, substance use disorders, complex medical needs, and other barriers to housing stability.
  • Experience working in recuperative care, medical respite, housing, healthcare, or a similar service environment.
  • Experience with HMIS, electronic client records, case management databases, or similar systems.
  • Experience with quality assurance, chart review, program compliance, and staff development.

About the Company

National Health Foundation

Nonprofit improves health via housing, education

National Health Foundation reduces health disparities in under-resourced Southern California communities by improving housing, food access, built environment, and education. It implements community programs, policy advocacy, and partnerships to change environments and expand access to resources, aiming to address root causes of illness. Its place-based, four-priority-area approach centers on empowering residents and improving living conditions rather than only delivering health services. The goal is to remove barriers to good health so residents can live longer, healthier lives regardless of income or background.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
1973

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