Full-Time

Customer Loyalty Agent

Evening Shift, $20/hr + Incentives, Hybrid

Posted on 6/21/2024

SimpliSafe

SimpliSafe

1,001-5,000 employees

Customizable home security systems and monitoring

Consumer Software
Consumer Goods

Compensation Overview

$20Hourly

Mid

Richmond, VA, USA

Hybrid work model requires in-office presence on two core days (Tuesday, Wednesday, or Thursday).

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Requirements
  • 2+ years of proven success in a sales or customer retention role
  • Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.
Responsibilities
  • Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
  • Take and apply feedback from coaches and leaders to continuously improve performance
  • Communicate with exemplary interpersonal skills in the workplace
  • Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
  • Empathize with customers to convey our high level of care
  • Ability to work well independently and also in a team environment
  • Requires the ability to follow direction and expertly address any customer concerns
  • Collaborate with team members to help reach high level team goals

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Company Stage

Debt Financing

Total Funding

$182.6M

Headquarters

Boston, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI integration enhances proactive threat detection and response in SimpliSafe's systems.
  • Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.
  • DIY security system trend supports SimpliSafe's easy-to-install product design.

What critics are saying

  • Increased competition from DIY systems like Ring and Nest threatens market share.
  • Rapid AI advancements could outpace SimpliSafe's current technology offerings.
  • Privacy concerns over AI and live monitoring may deter potential customers.

What makes SimpliSafe unique

  • SimpliSafe offers customizable security systems tailored to individual customer needs.
  • Their wireless installation and long battery life set them apart from competitors.
  • Visual alarm verification leads to faster police response times, enhancing security effectiveness.

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Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

INACTIVE