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Full-Time

Customer Loyalty Agent

Evening Shift, $20/hr + Incentives, Hybrid

Confirmed live in the last 24 hours

SimpliSafe

SimpliSafe

11-50 employees

Customizable home security systems and monitoring

Consulting
Hardware
Financial Services
Consumer Goods

Compensation Overview

$20Hourly

Mid

Richmond, VA, USA

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Requirements
  • 2+ years of proven success in a sales or customer retention role
  • Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.
Responsibilities
  • Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
  • Take and apply feedback from coaches and leaders to continuously improve performance
  • Communicate with exemplary interpersonal skills in the workplace
  • Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
  • Empathize with customers to convey our high level of care
  • Ability to work well independently and also in a team environment
  • Requires the ability to follow direction and expertly address any customer concerns
  • Collaborate with team members to help reach high level team goals

SimpliSafe provides home security systems designed to protect homes and businesses from various threats, including intrusions and fires. Their product range includes security cameras, video doorbells, smart locks, and sensors that detect motion and broken glass. Customers can customize their security systems to meet their specific needs. SimpliSafe primarily targets residential customers but also serves small businesses. The company generates revenue through the sale of security hardware and subscription-based monitoring services, which offer 24/7 professional monitoring and emergency dispatch. What sets SimpliSafe apart from competitors is its wireless installation, long battery life, and features like visual verification of alarms, which can expedite police response. Their systems are user-friendly, often set up in minutes with step-by-step guidance. The goal of SimpliSafe is to provide accessible and effective security solutions for both homes and small businesses.

Company Stage

Seed

Total Funding

$587M

Headquarters

Boston, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

5%

1 year growth

8%

2 year growth

28%
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Simplify's Take

What believers are saying

  • The introduction of AI-driven features like Live Guard Outdoor Monitoring and Smart Alarm Indoor Camera positions SimpliSafe as a leader in innovative home security solutions.
  • Strategic partnerships with companies like LifeLock and Horace Mann expand SimpliSafe's market reach and enhance its product offerings.
  • The appointment of Rebecca Zavin as CTO brings experienced leadership to drive further technological advancements and product innovation.

What critics are saying

  • The home security market is highly competitive, with numerous players offering similar products and services, which could impact SimpliSafe's market share.
  • Reliance on subscription-based revenue means that economic downturns or increased competition could lead to higher customer churn rates.

What makes SimpliSafe unique

  • SimpliSafe's customizable security systems and wireless installation set it apart from traditional, hardwired security solutions.
  • The integration of AI technology for proactive crime prevention, such as the Smart Alarm Indoor Camera, offers a unique value proposition in the home security market.
  • Their dual revenue model of hardware sales and subscription-based monitoring services ensures a steady income stream and customer retention.

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.