General Manager

Job Description

This is an exciting opportunity for an established hotel leader with a proven track record of managing a premium, full-service hotel operation and delivering outstanding commercial, operational and guest experience results.

As General Manager, you will take full accountability for the hotel's overall performance, setting the strategic direction and ensuring excellence across every aspect of the business. You will combine strong commercial acumen with a genuine passion for quality, service and people, creating an environment where colleagues are engaged, standards are consistently high and guests enjoy memorable experiences.

As General Manager, you will:

• Lead the business: Take full ownership of the hotel's financial and operational performance, with accountability for P&L, budgets, forecasting, profitability and the achievement of agreed business objectives.

• Drive commercial performance: Develop and execute strategies to maximise revenue, market share and profitability across Rooms, Food & Beverage and Meetings & Events, identifying opportunities to strengthen the hotel's market position.

• Champion five-star excellence: Set the standards for quality and service across the hotel, ensuring an exceptional and consistent guest experience that reflects the Radisson Collection brand.

• Lead through people: Inspire, develop and empower a high-performing leadership team, creating a culture of accountability, collaboration, engagement and continuous development across all departments.

• Build positive employee relations: Foster a constructive and inclusive working environment, developing strong relationships with colleagues, employee representatives and relevant stakeholders, and ensuring people matters are managed with fairness, consistency and confidence.

• Deliver operational excellence: Provide visible and decisive leadership across the hotel, ensuring effective processes, operational efficiency and consistently high standards in all areas of the business.

• Champion the Radisson brand: Bring our brand values and service culture to life, embedding our Yes I Can! spirit and ensuring every colleague understands their role in delivering memorable experiences.

Qualifications

What we are looking for:

• Proven experience operating at General Manager or Cluster General Manager level, with direct accountability for a substantial, full-service hotel operation. Previous experience within a five-star or upper-upscale hotel environment is essential.

• A demonstrable track record of successfully leading a complex hotel business, with the ability to balance strategic priorities, commercial objectives and the detail of day-to-day operations.

• Strong commercial acumen and a history of delivering measurable financial results, including full P&L ownership, budgeting, forecasting, revenue optimisation and profitability.

• A thorough understanding of hotel commercial drivers across Rooms, Food & Beverage and Meetings & Events, with the ability to identify opportunities and maximise performance across the entire business.

• A strong commitment to quality, service excellence and guest satisfaction, with the ability to embed and maintain premium brand standards throughout the operation.

• Proven experience leading and developing a strong management team, setting clear expectations, driving accountability and building a culture of high performance.

• Strong employee relations experience, with the confidence to manage complex people matters, build constructive relationships with employee representatives and create a positive and engaged working environment.

• A visible, engaging and hands-on leadership approach, with the ability to connect with colleagues at all levels and lead with credibility, fairness and consistency.

• A strong understanding of health and safety, legislative requirements, operational risk management and the standards expected within a premium hotel environment.

Additional Information

Why You'll Love Working With Us

• Save up to 53% on stays at more than 1,500 Radisson hotels, with discounts of at least 30% for friends and family.
• Build your career through learning, development and growth opportunities across Radisson Hotel Group, including Radisson Academy.
• Join an inclusive and supportive workplace where colleagues work together and everyone can contribute.