Assistant Director of Spa & Wellness

At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.​

• Leverage your operational expertise to drive commercial performance and deliver exceptional guest experiences
• Be part of a diverse workplace serving a global mix of local and international guests.
• Being part of a team dedicated to wellness, service excellence and upcoming new initiatives.

Key Accountabilities

• Support the Director of Spa & Wellness and lead the department in their absence.
• Oversee daily Spa & Wellness operations, ensuring service excellence and operational efficiency.
• Deliver exceptional luxury guest experiences through proactive service and effective issue resolution.
• Drive revenue growth, productivity, and achievement of financial targets.
• Lead, coach, and develop team members to support performance and engagement.
• Ensure compliance with brand standards, service principles, and health & safety requirements.
• Monitor guest feedback and performance metrics to drive continuous improvement.
• Collaborate across departments to deliver seamless guest experiences and operational success.

General Requirements

• Proven leadership experience in Spa, Wellness, or Hospitality operations.
• Strong knowledge of spa operations, treatments, productivity, and retail performance.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Excellent guest relations, service recovery, and stakeholder management skills.
• Business level proficient in both English and Japanese.

We are delighted to receive your resume for further consideration. 

The Peninsula Tokyo​ 

Perfectly located opposite the Imperial Palace and just minutes from the shopping capital of Ginza, The Peninsula Tokyo offers guests breathtaking views of the city’s iconic skyline. As we continue to enhance both our service excellence and career opportunities, we increased our base salary remuneration by over 29% in 2024. Entry-level monthly base pay now starts at JPY 302,100 across all departments.