Senior Software Support Engineer
CenturyLink
Senior Software Support Engineer
CenturyLink
Global telecommunications and IT services provider
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
This position is remote and based within the US.
•Provide senior-level production support for Kenan Billing applications, interfaces, batch processes, and related billing functions.
•Monitor and support Kenan billing processes to ensure successful and timely completion of production billing cycles.
•Perform technical troubleshooting across Linux, Windows Server, Kenan applications, batch processing, interfaces, and supporting infrastructure.
•Develop, maintain, and troubleshoot Linux/UNIX shell scripts, including KornShell (ksh) and C Shell (csh), used for automation, batch processing, file management, monitoring, and production support.
•Perform root-cause analysis of application, billing, batch, interface, and production issues and coordinate resolution with appropriate technical and business teams.
•Analyze logs, job output, system processes, files, and application data to identify and resolve production issues.
•Use Microsoft Excel for billing analysis, reconciliation, validation, issue investigation, reporting, and operational tracking.
•Support and troubleshoot scheduled and batch-processing workloads, including Control-M or similar enterprise scheduling tools.
•Lead or participate in incident and outage reviews and develop corrective action and get-well plans for recurring issues.
•Manage change, incident, problem, and production-support tickets in accordance with established operational standards.
•Coordinate production changes and releases while minimizing impacts to billing operations.
•Identify opportunities to automate manual processes, improve production stability, reduce recurring incidents, and increase billing-process efficiency.
•Create and maintain operational documentation, troubleshooting procedures, support processes, and knowledge-transfer materials.
•Provide technical guidance and knowledge transfer to onshore and offshore support resources.
•Serve as a senior technical resource for Kenan Billing production-support questions, issues, and resolutions.
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
| Learn more about Lumen's: |
| Benefits |
| Bonus Structure |
Requisition #: 344273
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Global telecommunications and IT services provider
CenturyLink, now Lumen Technologies, provides telecommunications and IT services for businesses and government, including voice, network, cloud, and managed services. Its offerings cover VoIP, SIP Trunking, hosted VoIP, SD-WAN, MPLS, IPVPN, plus Big Data as a Service, IoT, and cloud management across hybrid, private, and public clouds—backed by data centers. Compared with competitors, it combines traditional communications with modern network and cloud services at scale, serving a wide range of industries globally. Its goal is to help customers communicate, connect, and digitally transform with secure, reliable, and scalable network and cloud solutions.
Explore more opportunities at CenturyLink