Senior Software Engineer

Cineplex and Achievers recognized by Brandon Hall Group for blockbuster employee recognition and guest satisfaction. Business Wire Published Mar 25, 2026 Article content Cineplex's Achievers-powered "Encore" program links frontline behaviors to improved NPS across Cineplex locations Article content TORONTO - Achievers, the world's most utilized recognition and reward software that engages nearly 5 million employees every day across 190+ countries, and Cineplex, a top-tier Canadian brand that operates in the Film Entertainment and Content, Amusement and Leisure, and Media sectors, today announced their joint win of a Brandon Hall Group Excellence in Action Award for driving innovation in recognition and feedback. This award honors Cineplex's Achievers-powered "Encore" recognition program for building great behaviors across Cineplex's field team members, ultimately translating into higher guest satisfaction. Article content Advertisement 1 Story continues below This advertisement has not loaded yet, but your article continues below. Article content Cineplex prides itself on delivering exceptional guest experiences, but this can be incredibly difficult amid seasonal peaks. Rather than accepting these fluctuations as the norm, the Cineplex team addressed this challenge head-on by launching a customized recognition module, specifically designed to celebrate the four behaviors most closely linked to guest satisfaction: Article content Top Stories Interested in more newsletters? Browse here. Article content * Auditorium experience * Cleanliness * Food and beverage quality * Speed of service Article content This approach allowed the Cineplex team to use recognition to set clear expectations for employee behavior, reinforce what excellence looks like, and ensure every worker felt seen, heard, and motivated during the company's busiest periods. Article content Across its widespread network of entertainment venues, Cineplex leaders delivered recognition biweekly through a weighted scorecard, praising both top-performing locations and those showing meaningful improvement. By rewarding improvement as well as excellence, the program ensured all teams were working towards the same guest experience goals. As a result, adoption rates across the organization soared: Article content * Cineplex's manager activation rate reached 97% * Employees shared over 375,000 recognitions * 75% of workers received at least one recognition per month Article content As recognition increased across teams of all performance levels, net promoter scores (NPS) grew year over year (YoY) at 85% of Cineplex's location-based entertainment venues, and 64 exhibition locations improved NPS YoY, with top-performing sites achieving NPS increases of up to 40 points. Additionally, nearly every participating location reported measurable improvements in cleanliness and speed of service. Article content "At Cineplex, delivering an excellent guest experience at scale is always our top priority," said Jose Halupa, Executive Director of National Operations at Cineplex. "To meet this goal, no matter the season, we realized we needed a recognition strategy that clearly defines and celebrates the many actions and behaviors that add up to an unbeatable guest experience. By recognizing growth alongside top performance, we built a program that not only celebrates great behaviors but fosters healthy competition, ensures no team gets left behind, and reinforces our shared commitment to making our guests happy." Article content "Achievers Workforce Institute (AWI) research shows that employees who receive frequent, meaningful recognition tied to specific behaviors are up to three times more likely to feel productive and understand what's expected of them," said David Bator, Managing Director of AWI. "Cineplex's recognition strategy reflects this research in action by creating real connection, linking employees to the behaviors that matter most and aligning teams around a shared purpose. When recognition is embedded into workplace culture like this, outstanding employee engagement and business performance follow." Article content Advertisement 2 Story continues below This advertisement has not loaded yet, but your article continues below. Article content The 2025 Brandon Hall Group Excellence in Action Awards(TM) program recognizes organizations of all sizes and industries that are committed to enhancing employee engagement, fostering a people-centric culture, and enhancing productivity through employee feedback. Entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives based upon these criteria: initiatives, measurable impact, key metrics, employee testimonials, and organizational impact stories. Article content "What sets the Excellence in Action Awards apart is our rigorous, independent evaluation process focused on real organizational impact," said Mike Cooke, Brandon Hall Group(TM) Chief Executive Officer. "Our judges assess each entry based on measurable improvements in employee experience, culture, and performance. The organizations recognized this year have set a new benchmark for empowering their people and driving meaningful, sustainable change." Article content This win marks one of several Brandon Hall Group awards Achievers recently received. In addition to the Excellence in Action Award with Cineplex, Achievers was also honored in the 2025 Brandon Hall Group Excellence in Technology Awards for Best Advance in Rewards and Recognition Technology. This bronze win recognized Achievers Intelligence, a suite of AI-powered innovations designed to enhance employee recognition and engagement to maximize customer impact. Achievers also earned a second Excellence in Action Award with Center Parcs UK & Ireland. This accolade celebrated Center Parcs for its Achievers-powered RecogniseMe program, which enhanced employee retention, connection, and morale across Center Parcs' workforce, which operates mostly offline. This helped the iconic hospitality brand build a workplace culture that celebrates excellence at every level of the business. Together, these three Brandon Hall awards highlight Achievers' commitments to innovation and supporting diverse organizations with recognition strategies that drive culture, engagement, and business outcomes. Article content A complete list of this year's winners, along with past recipients, can be found at https://excellenceawards.brandonhall.com/winners-2/. Article content About Cineplex Article content Cineplex (TSX:CGX) is a top-tier Canadian brand that operates in the Film Entertainment and Content, Amusement and Leisure, and Media sectors. Cineplex offers a unique escape from the everyday to millions of guests through its circuit of 170 movie theatres and location-based entertainment venues. In addition to being Canada's largest and most innovative film exhibitor, the company operates Canada's favourite destination for 'Eats & Entertainment' (The Rec Room), complexes specially designed for teens and families (Playdium), and an entertainment concept that brings movies, amusement gaming, dining, and live performances together under one roof (Cineplex Junxion). It also operates successful businesses in cinema media (Cineplex Media), alternative programming (Cineplex Events) and motion picture distribution (Cineplex Pictures). Providing even more value for its guests, Cineplex is a partner in Scene+, Canada's largest entertainment and lifestyle loyalty program. Article content Proudly recognized as having one of the country's Most Admired Corporate Cultures, Cineplex employs over 10,000 people in its offices and venues across Canada. To learn more, visit Cineplex.com. Article content About Achievers Article content Achievers' recognition and reward software provides powerful tools to help business leaders shape employee behaviors and drive real business results. Visit us at www.achievers.com. Article content View source version on businesswire.com: Article content Advertisement 1 This advertisement has not loaded yet.

Achievers clinches two wins in 2026 Stevie(R) for Sales & Customer Service. Recognition and rewards pioneer builds on a long list of industry accolades for delivering superior customer experience February 19, 2026 Achievers, the world's most utilized recognition and reward software that engages nearly 5 million employees every day across 190+ countries, today announced that it has won two Stevie Awards in the Customer Service Department of the Year and Best Use of AI by a Customer Service Manager categories of the 20th annual Stevie Awards for Sales & Customer Service. These awards recognize Achievers for transforming its global customer service operations while demonstrating measurable, AI-driven impact at scale. The company consolidated previously fragmented regional support teams into a unified global model that delivers superior, 24/7 service. Specific metrics reflecting the impact of this shift include: * Reduced call abandonment rates from 26% to 2% * Maintained escalation rates below 1% * Increased first-contact resolution to 91% * Supported 30% customer growth Judges also recognized Achievers' people-centric strategy, including upskilling employees and preserving institutional knowledge, reflecting its corporate values of driving collective success and investing in a strong, people-first culture. At the individual level, Colin Moroney, on Achievers' support operations team, was honored with a Gold Stevie(R) Award for building an integrated AI ecosystem that enhances agent performance, automates repetitive work, and generates actionable insights across the business. His AI initiatives drove a 70% self-service deflection rate and $1.5 million in tangible savings, while strengthening service quality and enterprise decision-making. The judges called Colin's work a "masterclass in scalable leadership" and a clear example of "a mission-driven employee engagement platform focused on aligning employees with business objectives and values." Together, these achievements showcase Achievers' ability to combine operational excellence, authentic and forward-thinking leadership, and responsible AI innovation to deliver world-class customer outcomes. "This recognition is meaningful because it reflects impact and execution, not experimentation for its own sake," said Colin Moroney, Senior Manager of Support Operations at Achievers. "This award represents my team's willingness to redesign systems, improve decision quality, and use AI responsibly with real workers firmly in the loop, and I'm proud of what we built and how transferable this approach is for organizations facing scale, complexity, and rising customer expectations." "These two awards are a testament to how embedding recognition into the fiber of your culture can serve as an unstoppable change management strategy," said David Bator, Managing Director of Achievers Workforce Institute. "Our customer service team, like all our teams, leverages the Achievers recognition and rewards platform to celebrate wins, big and small, frequently and meaningfully. Our research consistently finds that this level of dedication to employee recognition can dramatically increase employees' ability to adapt to change, collaborate on shared goals, and drive innovation. The way our team consolidated our global operating model so seamlessly shows the workforce research in action - and what's possible when brilliant leadership, AI, and recognition combine." The strength of Achievers' customer service team is reinforced by recent industry recognition in the G2 Winter 2026 Grid(R) Reports. Achievers was named a leader in the Report for Employee Recognition based on more than 2,400 reviews, 97% of which were 4 or 5 stars, from real customers, earning the company an aggregated satisfaction score of 98. Across all reports, Achievers received high marks for net promoter scores and quality of support. The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world's leading business awards programs, also including the prestigious American Business Awards(R) and International Business Awards(R). This year's awards programs were highly competitive. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year's competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees. "The remarkable scores achieved by this year's Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver," Stevie Awards President Maggie Miller said. "We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements." Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on March 5. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://sales.stevieawards.com/. To team up with Achievers' award-winning customer service team to build a recognition and rewards strategy that drives culture and business outcomes, schedule a demo.