Teleperformance Spain

Runs multilingual customer support and sales services

French-Speaking Customer Service Representative - Google Ads Products

Customer SupportPosted on Nov 9

Full-timeBarcelona, Spain€18k - €21k /yr

About the Job

Requirements

C2-level French proficiency and C1-level English proficiency.
A customer-focused, friendly, and helpful demeanor.
Good verbal and written communication skills.
Organizational ability and comfort multitasking.
Attention to detail.
Willingness to contribute to a positive team environment.

Responsibilities

Serve as the first point of contact, directing customer inquiries to the appropriate department accurately and efficiently.
Meet defined key performance indicators while maintaining a high standard of customer service.
Perform all activities in compliance with company policies and procedures.
Operate accurately and compliantly, upholding company standards and procedures in all interactions.
Act as the first point of contact for Google customers, using active listening and solution routing to support their needs or qualify leads for new Google Ads campaigns.

Desired Qualifications

Systematically improve organizational processes to enhance efficiency, effectiveness, and quality.
Work effectively with others, sharing ideas and resources to achieve common goals.
Exchange information, ideas, and messages with individuals or groups through various channels and mediums.
Understand and manage one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
Consider and appreciate diverse perspectives and ideas to foster collaboration.
Evaluate information and arguments to make informed, effective decisions based on data insights.
Approach problems and challenges with a focus on finding practical and effective solutions.
Demonstrate innovation, creativity, risk-taking, and a proactive approach to problem-solving and identifying opportunities.

French speaking Customer Service Representative - Google Ads Products

Teleperformance Spain · Barcelona, Spain (Hybrid) · Contract · Posted 2026-11-09

Salary: EUR 18,000–21,000

Workplace: hybrid

Department: GL_DSA_SRD

Description

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.

Responsibilities

Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
Meet defined KPIs while maintaining a high standard of customer service.
Ensure all activities are performed in compliance with company policies and procedures.
Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions.

Requirements

Language Skills: C2 level of French and C1 level of English

Customer-focused with a friendly and helpful demeanor.
Good communicator, both verbally and in writing.
Organized and comfortable at multitasking.
Detail-oriented.
A team player who is eager to contribute to a positive work environment.

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Full-time hybrid position in Barcelona with a competitive salary, Monday to Friday.
Salary: 19.623,94 € € gross/year.
Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
Relocation package support.
Private Health Insurance.
Clear career growth opportunities supported by coaches and a motivating team environment.
Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1989

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