Housekeeping Supervisor

Overview

About The First Group Hospitality 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

For more information, visit tfghospitality.com 

Job Description

We are seeking a Housekeeping Supervisor to support the smooth delivery of housekeeping operations and maintain exceptional cleanliness and presentation standards. Responsibilities include, but are not limited to:

• Supervise daily housekeeping activities across the club’s facilities.
• Allocate tasks, prepare schedules, and coordinate shift coverage.
• Inspect bedrooms, lounges, washrooms, public areas, guest facilities, and back-of-house spaces.
• Ensure all areas meet luxury cleanliness and presentation standards.
• Lead, guide, and support housekeeping colleagues during daily operations.
• Train team members on cleaning procedures, service standards, and safe working practices.
• Monitor staff attendance, grooming, conduct, performance, and productivity.
• Report maintenance issues, damage, hazards, lost property, and safety concerns.
• Manage and monitor cleaning supplies, equipment, linen, uniforms, and amenities.
• Conduct regular inspections and complete housekeeping checklists and reports.
• Coordinate housekeeping requirements for VIP visits, events, private functions, and special occasions.
• Ensure the safe handling, storage, and use of cleaning chemicals and equipment.
• Coordinate with the Housekeeping Manager, operations, hospitality, events, and maintenance teams.
• Respond promptly to member, guest, and management requests.
• Maintain accurate records of inspections, inventories, schedules, incidents, and maintenance requests.
• Support health, safety, hygiene, pest control, waste management, and environmental standards.
• Assist with stock control, supplier deliveries, and housekeeping order requirements.
• Ensure all housekeeping services reflect the property's luxury positioning and brand standards.
• Maintain confidentiality when handling member, guest, staff, and operational information.
• Contribute to the continuous improvement of housekeeping procedures and guest experience.
• Perform other housekeeping, supervisory, and operational duties as required.

Desired Skill & Expertise

• 2+ years of experience in housekeeping, preferably in luxury hotels, resorts, private clubs, or hospitality environments.
• Previous experience supervising or leading a housekeeping team.
• Strong knowledge of cleaning, hygiene, sanitation, and presentation standards.
• Excellent organisational, planning, and time-management skills.
• Strong leadership, communication, delegation, and team-coordination abilities.
• Excellent attention to detail and commitment to quality.
• Knowledge of cleaning equipment, chemicals, linen, amenities, and housekeeping procedures.
• Understanding of health, safety, chemical handling, and workplace hygiene requirements.
• Strong customer service, problem-solving, and follow-up skills.
• Professional, reliable, discreet, and service-oriented.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience supporting VIP guests, private events, or luxury hospitality is highly desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.