The ability to sit for prolonged periods of time is required.
A strong command of the English language is required.
Basic computer skills, including keyboarding, are required.
Flexible availability is required because operations run seven days a week.
The ability to manage high call volumes while maintaining a professional and friendly demeanor is required.
Strong attention to detail and accuracy are required.
The ability to maintain confidentiality at all times is required.
Strong interpersonal and communication skills are required.
Physical presence at the work site is required.
Responsibilities
Provide customer service by answering calls in a clear, concise, and friendly manner.
Work collaboratively with colleagues to ensure smooth call center operations.
Assist callers with bookings, cancellations, and trip verifications in accordance with Americans with Disabilities Act program policies and procedures.
Remain sensitive to the needs of callers who may be visually impaired, hearing impaired, have cognitive challenges, or physical limitations.
Resolve complex and multi-leg round-trip transportation requests.
Demonstrate knowledge of Long Island, New York geography.
Successfully complete periodic map testing throughout the year.
Perform general office duties, including accurate data entry, as required.
Company Overview Suffolk Bus Corp. (“SBC”) is a family-owned transportation company located in Ronkonkoma, NY. SBC provides transit and special-needs transportation services throughout Suffolk County. The Call Center Agent will work at our Transit headquarters in Ronkonkoma, NY and report directly to the Call Center Manager.
This is a part-time position (20 hours per week). The call center operates Monday–Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 4:30 p.m.
Salary Range: $19.25 per hour Schedule: Part-time; varying shifts based on seniority Benefits: Paid time off, 401(k), Life Insurance
Key Duties & Responsibilities
Provide exceptional customer service by answering calls in a clear, concise, and friendly manner.
Work collaboratively with colleagues to ensure smooth call center operations.
Assist callers with bookings, cancellations, and trip verifications in accordance with ADA program policies and procedures.
Remain sensitive to the needs of callers who may be visually impaired, hearing impaired, have cognitive challenges, or physical limitations.
Resolve complex and multi-leg (round-trip) transportation requests.
Demonstrate knowledge of Long Island, NY geography.
Successfully complete periodic map testing throughout the year.
Perform general office duties, including accurate data entry, as required.
Requirements & Qualifications
Reliable transportation required.
Ability to sit for prolonged periods of time.
Strong command of the English language.
Basic computer skills, including keyboarding.
Flexible availability; operations run seven days a week.
Ability to manage high call volumes while maintaining a professional and friendly demeanor.