Kettle Coordinator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The Christmas Kettle Campaign Coordinator work is focused on ensuring the smooth day-to-day operation of the Kettle Campaign, maximizing volunteers and donations and ensuring competent and compliant Kettle Coverage for all areas.

This is a Temporary position.

Term of contract: 8 weeks, Nov 2, 2026 to Jan 8, 2027

KEY RESPONSIBILITIES:

Incumbent may perform all, some, or similar range of duties as below.

• Attend training & orientation on The Salvation Army’s Christmas Kettle Campaign & Salesforce

• Review the Kettle Playbook

• Coordinate Kettle deliveries to locations prior to volunteer arrival at Campaign onset

• Ensure all Kettle donations are delivered to secure location at shift completion.  Coordinate kettle counting volunteers, ensuring kettles are counted daily

• Record kettle revenues daily in the online Kettle system

• Troubleshoot Tip Tap issues

• Communicate daily issues and supply deficiencies to Administration

• Orient and remind volunteers on proper Kettle handling and duties as required

• Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign

• Participate in the recruitment of new volunteers

• Visit locations during shift changes and intermittently

• Submit timesheets and mileage reports accurately and timely (bi-weekly basis)

•     Respond to questions/queries from potential donors regarding SA ministries and programs

• Most duties performed outside regular office hours

• Co-ordinate & attend special event kettle locations

• After the campaign:

• Retrieve, pack up & place in storage all equipment from various kettle locations

• Package and ship the return of Tip Taps

• follow up with contacts at Kettle locations and prepare thank you letters

• prepare an overall report on the campaign to be submitted to the Officer

• Represent The Salvation Army in a positive, professional manner

• Perform other job-related duties as assigned

• undefined

Education and Experience Qualifications:

Qualifications and education requirements:

• Some high school coursework, completion of high school is an asset

• Valid driver’s licence and a reliable vehicle -required

• Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion -required

• Criminal Record Check that is satisfactory to The Salvation Army, in its sole discretion -required

• undefined

• undefined

• undefined

Experience:

•     A minimum of one year of related experience or working in customer service

•     Money handling experience is an asset

•     Related experience is an asset

Skills/capabilities

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

• Excellent communication and interpersonal skills

• Enthusiastic Team Player with excellent communication and interpersonal skills

• Able to lift 9 to 12 kgs (20 – 25 lbs)

• Strong customer service skills; enjoy liaising and working with people of all ages and abilities

• Willingness to be flexible and work well under pressure with daily timelines and changing priorities

• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.