Full-Time
Autotrader.ca
501-1,000 employees
Digital solutions for used car dealers
No salary listed
Entry, Junior
Etobicoke, Toronto, ON, Canada
Hybrid position requiring some in-office work.
- College diploma
- Solid verbal/written communication skills
- MS Office experience
- Previous customer service experience
- Strong customer service skills
- Strong analytical skills
- Previous experience working with software systems (including CRM tools, data entry systems)
- Manage customers' inbound communications (phone or email) and provide technical support for each issue.
- Capture, investigate and QA all online products for the customer.
- Communicate with internal teams to provide follow-up answers to customer questions or concerns.
- Respond to customer enquiries as needed.
- Other tasks as required.
- Must be very detail-oriented and very customer-focused.
- Must be organized and able to manage clients’ expectations.
- Be self-motivated and work individually and as a team.
- Have a sense of urgency to resolve and investigate issues.
- Able to work in a fast-paced and deadline-driven environment.
- Must have experience working on the phone and email support with customers.
- Be available for shifts between Sunday-Saturday
Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all designed to help dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, encouraging dealers to focus on sales without being overwhelmed by complex tools. The company operates on a subscription-based model, allowing dealers to access various services for a recurring fee, while also generating revenue through advertising and premium listings on its popular marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in optimizing their sales processes and inventory management, ultimately helping them succeed in a competitive market.
Company Size
501-1,000
Company Stage
Acquired
Total Funding
$2.3B
Headquarters
Toronto, Canada
Founded
1975
Simplify's Take
What believers are saying
- AI-driven personalization can enhance user experience and increase engagement.
- AR integration allows users to visualize vehicles, improving satisfaction and reducing returns.
- Subscription-based car ownership models align with Trader.ca's service model, offering expansion opportunities.
What critics are saying
- Increased competition from AutoScout24's expanded services pressures Trader.ca to innovate.
- AutoScout24's acquisition may lead to strategic shifts disrupting Trader.ca's operations.
- Potential sale by Thoma Bravo could create uncertainty affecting morale and retention.
What makes Autotrader.ca unique
- Trader.ca offers a comprehensive suite of digital solutions for car dealers.
- The company emphasizes simplicity and effectiveness in its digital tools.
- Trader.ca provides extensive customer service and product support resources.
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Benefits
Employee and Family Assistance Program
Gym Membership
Wellness Program
Conference Attendance Budget
Professional Development Budget
401(k) Company Match
Performance Bonus
Company News
Germany-based auto marketplace AutoScout24 has completed its acquisition of Canada-based Trader Corporation from private equity firm Thoma Bravo.
AutoScout24, a leading pan-European online automotive marketplace, has signed an agreement to acquire TRADER Corporation from Thoma Bravo. Existing majority shareholder Hellman & Friedman will make an additional equity investment in AutoScout24. This acquisition extends AutoScout24's presence outside Europe and enhances its service offerings in automotive dealer software and lender solutions. TRADER Canada operates AutoTrader.ca and AutoHebdo.net, with 26 million monthly visits and 5,000 dealer partners.
CMS provides lien and registration services, recovery services and insolvency management solutions.
Private equity firm Thoma Bravo is looking to sell Trader.ca, the operator of AutoTrader.ca, Canada's leading automotive marketplace, according to Bloomberg. The San Francisco-based firm is working with an adviser to find a buyer.