Disbursement Operations Specialist

Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Our Operations team is on the lookout for a Disbursement Operations Specialist to join us in our Calgary office. We seek a motivated self-starter with exceptional critical thinking skills and the flexibility to get involved where needed. The ideal candidate will have a keen eye for detail, the capacity to grasp and learn complex global banking requirements, outstanding communication and interpersonal abilities. This individual enjoys investigating complex payment inquiries and is resourceful with the many tools available to them to solve complex problems related to disbursements. 

What you’ll do:

• Investigate and resolve outstanding disbursement issues promptly and effectively
• Identify trends in payment rejections, collaborating with the Operations Lead and Senior Analyst to implement solutions
• Join stakeholder meetings with support teams to share insights and recommend process improvements
• Provide ad-hoc reports, conduct analyses, and support special projects or other tasks as needed
• Enhance disbursement processes while ensuring compliance with foundation policies and regulatory standards
• Build and maintain strong relationships with key Operations and Support stakeholders
• Partner with foundation and banking teams to address and resolve payment-related inquiries
• Escalate critical issues to management, working cross-functionally to develop resolution strategies
• Coordinate with internal stakeholders to respond to client and nonprofit inquiries
• Foster a culture of continuous improvement, focusing on maximizing impact for clients and charities

What you’ll bring:

• Bachelor’s degree or equivalent combination of education and experience
• Proficiency in MS Office Suite, with advanced expertise in Excel
• Exceptional attention to detail, with a focus on quality and continuous improvement
• Experience with data visualization or Business Intelligence tools (e.g., JasperSoft, Looker) is a plus
• Strong analytical skills, with the ability to process information with accuracy and efficiency
• Excellent organizational skills, capable of managing multiple priorities and meeting tight deadlines
• Strong communication, presentation, and interpersonal skills, with the ability to explain findings to non-technical audiences effectively
• Ability to work independently and take initiative
• Prior experience with global disbursements or international payment processing is an asset

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people’s experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we’re committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [email protected].