Full-Time
Sales Development Manager
BuildOps
501-1,000 employees
Cloud-based field service and project management
Compensation Overview
CA$165k/yr
Toronto, ON, Canada
Hybrid
Hybrid work schedule; travel between the United States and Canada is required 5–10% of the time.
 Sales & Account Management (1) |
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- At least 3 years of sales development management experience, ideally in business-to-business software as a service.
- Experience growing high-performing sales development representative teams.
- Ability to hire effectively, coach team members, and hold them to high standards of professionalism and output.
- Strong analytical skills and ability to use data to prioritize improvements.
- Deep familiarity with Outreach, Salesforce, and ZoomInfo.
- Experience in an early-stage, fast-paced, high-growth company.
- Ability to manage a team of outbound account development professionals.
- Ability to use sales automation and prospecting tools to accurately capture activity and opportunity information.
- Ability to lead and drive process change.
- Strong organizational skills.
- Strong verbal and written communication skills with attention to detail.
- Ability to work with purpose and urgency.
- Manage and motivate a team of sales development representatives.
- Build a sales development strategy, set goals, and measure performance against weekly, monthly, and quarterly objectives.
- Lead by example, including making outbound calls to demonstrate the work for new sales development representatives.
- Build and consistently iterate on outbound sequences in Outreach.
- Hire a team according to a staffing roadmap and inspire individuals to exceed goals.
- Identify opportunities for process improvement.
- Establish and track team goals, objectives, and performance metrics, and conduct regular reviews.
- Identify and resolve process bottlenecks, data issues, and inconsistencies in program applications or outcomes.
- Scale processes, technology, and the team to support pipeline growth over time.
- Test ideas against data and execute improvements.
- Track project success using relevant key performance indicators while monitoring system improvements.
- Provide proactive feedback to team members.
- Travel between the United States and Canada 5–10% of the time.
- Experience in business-to-business software as a service.
- Early-stage experience in a fast-paced, high-growth company.
BuildOps offers a cloud-based field service management platform for commercial contractors. Its all-in-one software bundles field service, project management, CRM, reporting, mobile surveying, estimating, and proposal creation to help teams quote faster, track jobs, and manage projects in one place. The platform is designed specifically for commercial contractors, aiming to replace multiple tools with a single unified system. The company seeks to become the market leader by helping clients improve quoting efficiency and revenue, supported by strategic leadership and industry events.
Company Size
501-1,000
Company Stage
Series C
Total Funding
$225.8M
Headquarters
Santa Monica, California
Founded
2018
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Simplify's Take
What believers are saying
- BuildOps launched Projects on May 7, 2026, expanding beyond service into construction management.
- Monthly active AI users hit 12,386 on June 30, 2026, a 17x yearly increase.
- Toronto headquarters opened May 19, 2026, widening hiring access and Canadian contractor expansion.
What critics are saying
- Procore, Autodesk, and ServiceTitan can bundle adjacent workflows and slow BuildOps sales by 2027.
- OpsAI adoption depends on contractor data quality; bad inputs break recommendations and erode trust quickly.
- If BuildOps cannot own project and service records, contractors will revert to ERPs and spreadsheets.
What makes BuildOps unique
- BuildOps unifies service, projects, and financials for commercial contractors in one system.
- OpsAI embeds contractor-specific AI into dispatch, field scanning, billing, and purchasing workflows.
- BuildOps won Procore and Autodesk talent, signaling serious category expertise and execution depth.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Hybrid Work Options
Stock Options
Comprehensive Benefits
Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↑ 5%2 year growth
↑ 3%Mission control for commercial contractors. STACK has partnered with BuildOps, the all-in-one field service platform for commercial contractors to run service, projects, and billing together in one place. Together, STACK Construction Technologies, Inc. is helping contractors eliminate manual processes, gain greater visibility, and move every job forward from quote to close. * Connects projects, service, and financials in one AI-native platform. * Allows for real-time visibility across the office and field. * Kick off jobs with clean scopes, docs, and contacts without rework.
BuildOps expands OpsAI across the entire contracting operation as AI use climbs 17x in a year. June 30, 2026 12:36 PM Gift Article Technicians ran more than 100,000 equipment scans in a single month as OpsAI adoption reaches across dispatch, the field, and the back office. LOS ANGELES, CA / ACCESS Newswire / June 30, 2026 / BuildOps, the AI-native platform for commercial contractors, today released the first usage data from OpsAI, its embedded intelligence layer, offering one of the first concrete looks at how the trades are putting AI to work on real jobs. OpsAI runs across the entire operation, from how jobs are dispatched, to how technicians work in the field, to how the back office bills and buys. The growth is steep. Monthly active AI users have climbed to 12,386 today, a 17x increase over the past year, as technicians and office teams adopt OpsAI across daily workflows. The data, drawn from a base of more than 1,500 commercial contractors, arrives alongside "How Contractors Are Using AI," a BuildOps report and live session held today, June 30, at a moment when interest far outpaces measurement. BuildOps' own survey of 606 commercial contractors found 78% already using or testing AI on the jobsite, even as hard adoption data has stayed scarce. Across every core function of the business, the OpsAI numbers show AI moving from novelty to standard equipment: * Dispatch is getting smarter. Automated technician matching routes the right tech to the right job, cutting technician driving time and helping teams optimize their schedules daily. * The field has adopted AI on its own. Technicians ran more than 100,000 nameplate scans in May alone (close to 600 every hour), simply by photographing equipment instead of manually typing serial numbers. * Office teams are getting faster and more efficient. Document scanning, which extracts line items from supplier invoices and purchase orders, grew nearly 9x over the past year. At the same time, invoices now draft themselves and go out the door 73% faster. OpsAI reduces the manual data entry behind purchasing and billing by roughly 80%. * The work is surfacing new revenue. AI revenue recommendations are viewed 12x more often than a year ago, turning technician notes from completed visits into thousands of new sales opportunities without anyone having to go searching for them each quarter. "A technician isn't going to stop at 4:45 on a Friday to open a separate AI app, and they shouldn't have to," said Will Lehrmann, Chief Product Officer at BuildOps. "We put OpsAI inside the dispatch board, the invoice, the visit recap, so using it isn't a decision anyone makes. That's why the usage keeps climbing without us pushing it," said Will Lehrmann, Chief Product Officer at BuildOps." The pattern points to a structural reason some AI sticks while most stalls. MIT's "The GenAI Divide: State of AI in Business 2025" found that AI from specialized vendors succeeds roughly twice as often as in-house builds. BuildOps attributes that gap to domain fit. OpsAI is trained on the operational data of more than 1,500 contractors, including dispatch logic, billing rules, compliance, and OEM equipment knowledge across the mechanical, electrical, and plumbing trades. The company says that is why it requires no model training period and no change to how crews already work. "Most AI in this industry is a chatbot wearing a tool belt. It sounds like it knows the trade until a tech asks it something real on a live job. We built OpsAI on how contractors actually dispatch, bill, and service equipment, so it knows what to recommend and where a tradesman's judgment still has to lead," said Mohit Sinha, VP of Product Strategy at BuildOps. The throughline across the data is a shift in what counts as normal. AI in the trades is no longer a bet on the future or a line item to justify. It is becoming part of how the work gets done, the same way mobile devices and cloud software did before it. About BuildOps BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it unifies service, projects, and financials into one system powered by OpsAI - intelligence designed for real work in the trades - to help teams operate with clarity when the work is on the line. Today, more than 1,500 leading companies across North America trust BuildOps, backed by Founders Fund, N47, Meritech Capital, and other top investors. Learn more at buildops.com. Media Contact
BuildOps opens dedicated Canadian headquarters in downtown Toronto, doubles down on North of the border engineering talent. May 19, 2026 5:14 AM Gift Article After Fifteen Years of Canadian Tech Talent Flowing South, a U.S. Unicorn Plants Its Flag in Toronto and Builds With Canadian Operators TORONTO, ON / ACCESS Newswire / May 19, 2026 / BuildOps, the AI-native platform for commercial contractors, today opened its first dedicated Canadian headquarters at 210 King Street East, Suite 500, in downtown Toronto. The office, a few minutes' walk from Union Station, formalizes a Canadian operation BuildOps has spent several years quietly building. The company is moving a 93-person Toronto team out of a coworking space and into a permanent home at a moment when US tech is under pressure to concentrate hiring stateside. BuildOps can afford to go the other way. The Toronto opening lands a year after BuildOps reached $1 billion-plus unicorn status with a $127 million Series C funding round led by Meritech Capital Partners, and a meaningful portion of that capital is being deployed into BuildOps' Canadian operation rather than concentrated further in the United States. In the past 12 months, BuildOps has hired 25 people for the Toronto office. Eight of them were recruited directly out of U.S.-based technology companies. "For years the story has been about Canadian engineering and sales talent leaving for U.S. tech jobs," said Alok Chanani, co-founder and CEO of BuildOps. "We're watching the opposite play out at this office. Some of the strongest people on our Toronto team came back from American companies to build with us here. That tells me two things: Canada has the operator depth to run a serious commercial software business, and the commercial contracting industry on both sides of the border is ready for a platform that actually fits how the work gets done. We're betting on both." BuildOps now serves more than 1,500 commercial contractor customers across the U.S. and Canada. The company's Canadian customers skew heavily toward mechanical, HVAC, electrical, and refrigeration contractors. Among them is Trotter & Morton, a Calgary-headquartered firm founded in 1927 and one of Western Canada's largest mechanical and multi-trade contractors, which runs its operations on BuildOps. Unlike most American vertical SaaS platforms that treat Canada as a secondary market, BuildOps has built Canadian functionality directly into its product. The platform supports composite GST, PST, and HST tax handling required for Canadian reporting, and it integrates with the major accounting and ERP systems Canadian commercial contractors run today, including Sage Intacct, NetSuite, Viewpoint Vista, Viewpoint Spectrum, and QuickBooks Canadian Edition. "BuildOps is a Canadian company in every sense that matters to a commercial contractor running operations out of Toronto, Calgary, or Vancouver," said Mohit Sinha, who leads BuildOps' Toronto office. "We are hiring here, and we've been recruiting the best talent here since 2020. We are shipping product here. Commercial contractors run their businesses on BuildOps: dispatching their technicians, managing their service and project work, keeping their crews productive in the field. That is what BuildOps does for the trades, and we are doing it for Canadian contractors with a Canadian team behind the work. That is what 210 King Street East represents." About BuildOps BuildOps is the AI-native platform for commercial contractors. One system to run service, projects, and financials - from the first call to the final invoice. With intelligence built into every workflow, BuildOps doesn't just track the work - it moves it forward. More than 1,500 leading companies across North America trust BuildOps. Learn more at https://buildops.com/ Media Contact
BuildOps, an AI-native platform for commercial contractors, has launched Projects, a system designed specifically for specialty trades to manage multi-month construction work. The platform enables the company's 1,500-plus contractors to run both service and construction operations in one place. Projects addresses a longstanding industry gap where specialty contractors have relied on tools built for general contractors, often losing access to their own data when projects close. The system integrates resource planning, field execution, document control, materials tracking and project financials in real time, connecting directly with existing ERPs. The platform includes redesigned workflows for RFIs, submittals, change orders and subcontract tracking. BuildOps' embedded AI, OpsAI, surfaces financial issues like margin slips as they occur rather than months later. Projects is now generally available.
BuildOps launches projects, giving specialty contractors their own ai-native system to run construction work. May 7, 2026 6:02 AM Gift Article For two decades, the trades that built commercial America have operated inside tools designed for general contractors. Projects puts their data, financials, and job history back in their hands with live field-to-office visibility that helps every job ahead of schedule and under budget. LOS ANGELES, CA / ACCESS Newswire / May 7, 2026 / BuildOps, the AI-native platform for commercial contractors, today launched Projects, the first system of its kind built for specialty trades to run multi-month construction work from kickoff to closeout. With Projects, the 1,500+ contractors who already run their service operations on BuildOps now have one platform for both service and construction, coordinated by the company's embedded AI, OpsAI. Specialty contractors are the backbone of every major commercial construction project in the country. Yet the tools available to manage that work have always been designed for general contractors (GCs) - leaving specialty teams to bridge field and office with spreadsheets, email threads, and disconnected GC portals. Documentation, job history, and financial records live between multiple systems, so what crews capture on the jobsite rarely reaches the office in time to act on it. And when a GC closes out a job or switches platforms, the specialty contractor often loses access to its own data, along with the connection between field and office that drove the work in the first place. Projects changes that. The system gives specialty contractors a single place to manage resource planning, field execution, document control, materials, subcontracts, and project financials - connecting the work in the field to the financial layer in real time, and integrating with existing ERPs. The launch brings a redesigned suite of project workflows that have lived in disconnected tools until now: RFIs and submittals rebuilt for specialty trade workflows, advanced change order management, subcontract tracking, project-centric time tracking, and connected daily reports and field workflows. Labor hours, scope changes, commitments, and field updates all feed the same project record. New Lists functionality turns recurring checklists into repeatable SOPs, so process consistency no longer depends on which PM or crew is running the job. And in the mobile app, field crews can create tasks directly from drawing attachments - keeping punch lists, deficiency tracking, and closeout items moving without waiting on phone calls or spreadsheet updates. "For the first time, a specialty contractor can run its entire business on one platform - with the financial layer connected directly to the field work that creates it," said Alok Chanani, Co-Founder and CEO of BuildOps. "Change orders, retainage, commitments - all of it lives in the same system as the daily report that drives it. OpsAI surfaces a margin slip the same week it happens, not three months later when the pay app comes back light. That's a fundamentally different way to run this business." The launch arrives as commercial trades are absorbing more risk and responsibility than at any point in a generation. More than 500,000 skilled trade jobs sit unfilled across the U.S. Project complexity is rising. And 80% of commercial contractors say AI will be essential to their operations within three years. BuildOps has spent the past year building for that gap. The company brought in executive leadership from Autodesk and Procore, including CMO Colin Piper and CPO Will Lehrmann, to accelerate its push into construction alongside service. Projects is the product of that investment. It was shaped directly by contractors who told BuildOps they needed their project financials, field documentation, and daily execution in the same place they already run service, not in a second system they don't own. About BuildOps BuildOps is the AI-native platform for commercial contractors. One system to run service, projects, and financials, from the first call to the final invoice. With intelligence built into every workflow, BuildOps gives commercial contractors the visibility, speed, and control to run their operations with confidence. The platform doesn't just track the work; it moves it forward. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are. Today, more than 1,500 leading companies across North America trust BuildOps, backed by Founders Fund, N47, Meritech Capital, and other top investors. Media Contact: