Expeditors

Global logistics and freight forwarding services

Air Import Agent

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeFranklin, WI, USANo salary listedIn-person

About the Job

Requirements

Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel, Word, and PowerPoint.
Fluency in English.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operating system.
Track and trace Air Import files as required.
Use Workflows on a daily basis.
Ensure timely delivery of freight to customers for import shipments.
Ensure documents are sent to customers or brokers on time for customs purposes.
Ensure accurate and timely client and service provider billing.
Interact with customers to arrange international shipments and meet customer service standards.
Contribute to maintaining strong relationships with suppliers, including airlines and trucking companies.
Comply with internal policies and procedures, including Operational Process Standards (OPS), external government regulations, and customer policies and requirements.
Understand department process flow and continually look for areas to improve efficiency.
Ensure customers' standard operating procedures are followed and updated.
Meet key performance indicator standards according to company procedures.
Respond promptly to emails and requests from internal and external contacts.

Desired Qualifications

Understanding of the air documentation process.
IATA certification.

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Air Import files as required
Use Workflows on daily basis
Ensure timely delivery of freight to customers for Import shipments
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments, meeting customer service standards
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
IATA certification (preferred)
Fluent in English

Reporting Structure

Air Import Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

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