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Eurofins

Global lab testing and analytics network

IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeLyon, FranceNo salary listed

About the Job

Requirements

  • A minimum Bac +2 qualification (BTS or DUT) in information technology or equivalent is required.
  • Basic IT knowledge for Level 1 support is required.
  • Strong communication skills and comfort communicating by telephone are required.
  • A service orientation, active listening, and ability to work as part of a team are required.

Responsibilities

  • Receive and qualify user requests, including incidents and service requests, by telephone or through a dedicated tool.
  • Diagnose and resolve common problems involving workstations, software, and peripherals.
  • Escalate complex incidents to the next support level when necessary.
  • Track tickets in the management tool and ensure they are properly closed.
  • Guide and advise users to improve their experience and autonomy.
  • Contribute to user satisfaction by providing prompt, effective, and courteous service.

Desired Qualifications

  • Initial experience in IT support is an advantage.
  • English proficiency is appreciated but not required.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size
10,001+
Company stage
IPO
Headquarters
Luxembourg
Founded
1987

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