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Sutherland

Global BPO providing customer lifecycle management

MEXICO Sergio Ramirez

Corporate & Technical TrainingUpdated on Nov 11
Full-timeMonterrey, Nuevo Leon, MexicoNo salary listedIn-person

About the Job

Requirements

  • Excellent data mining skills.
  • Ability to evaluate business implications beyond the traditional role.
  • Ability to interpret data, identify trends, and suggest improvements.
  • Strong verbal and written communication skills, including communicating clearly, constructively, and professionally.
  • Demonstrated leadership skills, including taking the lead in making improvements and resolving issues.

Responsibilities

  • Create and facilitate huddle sessions to equip staff with fundamental skills and knowledge.
  • Conduct BQ/remedial training for employees in nesting and conduct floor interventions for BQ teams.
  • Establish and maintain communication with clients and/or team members, understand their needs, resolve issues, and meet expectations.
  • Deliver new-hire training for the business and provide a positive learning experience that equips new hires with relevant skills to meet production goals from the first month after nesting.
  • Partner with the quality and training manager to identify skill and knowledge gaps contributing to unstable performance trends.
  • Work with the training manager to prepare training content for BQ interventions and deliver learning through the update management process and new launches.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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