WNS

Global BPM and analytics services provider

Process Trainer - Insurance Contact Centre

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

A Matric/Grade 12 Certificate or equivalent is required.
A minimum of 3 years of insurance experience is required.
Proficiency in Microsoft Word, Excel, and Outlook is required.
Strong numerical ability is required.
Strong administrative and organizational skills are required.
Customer centricity, high attention to detail, and accuracy are required.
A sound working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is required.

Responsibilities

Identify and communicate barriers to performance and service delivery to operational leaders.
Contribute to regular meetings with team leaders and agents about efficiencies.
Analyze consolidated data and provide insights to support process improvements.
Share best practices between teams to support operational efficiencies.
Continually examine opportunities for improvement and adherence to schedule.
Support the team when needed and maintain product knowledge through call taking.
Take calls as required.
Conduct agile training through quality feedback sessions.
Train employees in systems and products when required.
Work closely with Operations Support, Training, and HR to support the new-starter journey.

Desired Qualifications

Apply problem-solving skills to support the customer service team and build a positive, people-focused environment.
Use engagement, communication, problem-solving, planning and organizing, risk management, incident management, data analysis, stakeholder management, client communication, and report-writing skills.

Job Description

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

Key Responsibilities :

Operational Excellence Identifying and communicating barriers to performance/service delivery to the operational leaders

Contribute in regular meetings with team leaders and agents in regards to efficiencies Conduct analysis and insights based on consolidated data to enhance process improvements Share best practice between teams to support operational efficiencies

Continually examine opportunities for improvements and adherence to schedule

Support team when needed maintain product knowledge through call taking

Will be required to take calls Development Journey

Agile training through Quality feedback sessions

Training employees in systems and products when required

Working closely with Operations Support, Training & HR to support the new starter journey

Qualifications

A Matric/Grade 12 Certificate or equivalent. A minimum of 3 years insurance experience Additional Information

JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE

Proficiency in the following Microsoft packages (Word, Excel & Outlook)

• Excellent interpersonal and communication skills Strong numerical ability Strong administrative and organizational skills Customer centricity High attention to detail and accuracy other factors that will be considered: Engagement Communication skills Problem Solving Planning & Organizing Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) Attention to detail

Additional Information

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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