Head of Change

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Head of Change will act as a trusted advisor to ExCo, providing leadership, challenge and direction across a complex, multi entity financial services environment. 

The European Change Team is part of USBE’s CAO Function and works closely with the entire Executive Committee team, as well as leading Operations Change Management. 

The Head of Change helps deliver on U.S. Bank Europe’s strategy through partnerships with key business lines, developing and implementing programs to achieve key business outcomes.  

As a senior leader within the CAO team, from time to time, additional teams or responsibilities may be included requiring general management and leadership or guidance. 

You will demonstrate leadership and interpersonal skills to consult with internal teams on goals, strategies, and key initiatives. This includes strong influencing skills as well as proven project management and communication skills.

ESSENTIAL FUNCTIONS:

Strategy & Transformation Leadership

• Own the execution of the European Change & Transformation Strategy, aligned to enterprise objectives, regulatory expectations and financial performance targets.
• Translate strategic priorities into a coherent, multi‑year roadmap, balancing growth, cost efficiency, risk, and capability build.
• Act as a visible change leader, shaping the narrative for transformation and creating momentum across senior leaders and teams.
• Provide independent challenge and insight to Executive Management on the viability, sequencing and risk of major initiatives.
• Demonstrate adaptability and strategic awareness in navigating and leading M&A / integration activity
   

Change Portfolio Ownership

• Maintains, leads and directs the European Management Agenda, including prioritisation, capacity and budget management, dependency mapping and data based benefits realization.
• Create confidence in the organizations ability to deliver change well.
• Ensure the change agenda is focused on outcomes, with clear linkages to revenue growth, cost efficiency, operational resilience and compliance.
• Establish and maintain robust change governance, including quality assurance, standard methodologies, and delivery discipline.
• Navigate complex organizational structures and interactions with other change related teams such as Product, Regulatory Change Management and business line change owners. Influence and ownership of the portfolio should extend beyond direct reporting lines and be inclusive in nature.

Leadership, Culture & Capability

• Build, lead and continuously develop a high‑performing Change function, with clear accountability, capability depth and succession.
• Coach and mentor senior change leaders, fostering a culture of ownership, delivery excellence and constructive challenge.
• Proactive in developing and mentoring of staff creating a high performing team
• Influence senior leaders across business lines to embed change accountability, rather than treating change as an overlay. Provide playbooks or coaching for predictable, repeatable initiatives.
• Act as a role model for ethical leadership, inclusion and collaboration.

Risk, Controls & Regulatory Alignment

• Ensure change activity is aligned with risk appetite, control framework and regulatory obligations.
• Ensure initiatives that materially impact the firms risk profile are appropriately governed and escalated.
• Support regulatory engagement where transformation initiatives are material to supervisory priorities.

Executive & Stakeholder Engagement

• Operate as a key member of the senior leadership community, contributing to ExCo discussions and strategic decision‑making.
• Provide clear, insightful reporting to Executive Management, ExCo and Boards on transformation progress, risks and outcomes.
• Build strong partnerships to drive joined‑up delivery.
• Represent the CAO function with confidence and credibility in senior forums.
• Be comfortable holding tension and making difficult prioritisation decisions

Key Deliverables

• A clearly articulated European Management Agenda highlighting Change and Transformation initiatives. An ability to preempt areas needing executive intervention and an awareness as to how to influence.
• A disciplined, transparent change prioritisation and governance framework
• Tangible improvements in efficiency, execution discipline and delivery confidence
• A mature, sustainable Change capability embedded across the organisation

Leadership Expectations

• Operate like an owner: Lead with company-first mindset, own issues, and deliver results with a no-excuses mindset.
• Strategic and ambitious: Aim high, think strategically, be externally oriented and comfortable with uncertainty and stretch.
• Lead with urgency: Take initiative, be decisive, set a winning pace and fight for every point.
• High-performing teams: Build teams grounded in principles of performance excellence, trust, alignment, accountability, and recognition.
• Customer at the center: Commit to relentlessly improving outcomes for customers, both internal and external.
• Communicate powerfully: Communicate generously with clarity, candor, transparency, and good judgement.
• Demonstrate genuine care: Bring authentic care, respect and support to help each other thrive.
• Unwavering integrity and ethical standards: Conduct business as long- term stewards of the company’s trust and reputation.
• U.S. Bank ambassadors: Be visible with stakeholders and represent the company with positive confidence.

Experience & Qualifications:

• Minimum of 5 years’ experience as leader of a Change Team or Programme Director.
• Significant experience leading complex, enterprise‑wide transformation within financial services or a highly regulated environment.
• Experience operating in a multi‑entity, European regulated environment
• Highly developed interpersonal and communication skills; Exceptional influencer; Ability to develop and articulate vision and direction
• Proven ability to operate at Executive and Board level, influencing and challenging senior stakeholders.
• Well-developed reporting, oral, written and communication skills, consultancy experience relevant. Strong analytical skills in building succinct communications.
• Ability to build Change teams, frameworks and protocols, strong change management disciplines; Ability to motivate team towards achieving goals
• In-depth understanding of governance and regulatory standards; Proven track record in implementation of effective compliance and control standards
• Strong commercial acumen with a track record of delivering measurable business outcomes.
• Deep understanding of change governance, delivery assurance and risk management.
• Familiarity with regulatory change, operational resilience and large‑scale operating model transformation

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies, and procedures that are appropriate for his/her position.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.