In PersonCovers the West Texas area from Odessa to Alpine.
Sales & Account ManagementSales Operations
About the job
Requirements
A history of community, civic, volunteer, or sectarian work within the market.
Knowledge of computers and some software.
Good written and verbal communication skills for interacting with grieving families, co-workers, and other stakeholders and providing accurate, timely responses in a calm, professional manner.
Ability to collaborate with co-workers, keep shared information up to date, work independently, and contribute to projects.
Ability to develop new approaches to problems and processes.
Ability to share viewpoints and information openly, listen attentively to others’ ideas and suggestions, communicate effectively with a manager, contribute to group objectives, volunteer to help others, and interface with personnel at all levels.
Responsibilities
Coach Family Service Professionals and/or Advanced Planning Professionals and serve as their primary reference on customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, and sales guideline interpretation.
Schedule work, distribute leads, follow up, and manage other aspects of the sales team; the Sales Manager is not required to sell products or services.
Generate sales leads by serving at-need families, networking and interacting in the community, partnering with other businesses, and arranging and coordinating group seminars.
Assist the VP in developing the annual location pre-need sales budget and ensure the budget is met.
Respond to customer complaints within 24 hours and teach professionals how to turn complaints into a positive opportunity for the family and company.
Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals.
Hire, discipline, terminate, train, advance, and place Family Service Professionals and/or Advanced Planning Professionals.
Manage assigned professionals, including attendance, absenteeism, leave, pay issues, and performance.
Communicate team progress to the General Manager and Cemetery VP.
Work jointly with all personnel to ensure customer satisfaction.
Ensure sales practices comply with federal, state, and local regulations, including “No Call” legislation.
Review sales contracts written by professionals to ensure they follow sales guidelines.
Lead change initiatives that support seamless service.
Serve as a resource for estate planning to increase market share and new heritage.
Mentor sales professionals by leading by example and job shadowing to monitor performance and provide coaching.
Work with other departments as needed.
Desired Qualifications
Two to three years of funeral sales management experience.
A valid Texas life insurance license.
One to three years of experience as a Family Service Professional or Advanced Planning Professional.
Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!
We seek a highly-qualified, motivated, Funeral Home and Cemetery Sales Manager in the WEST TEXAS (Odessa to Alpine)area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.
As the SALES MANAGER, you will be positioned for a successful career in the funeral industry. Here’s how:
Generous compensation including base salary, and overrides
Health benefits, 401(k)
Continuous training and development by supportive sales management teams
Annual incentive trip
DUTIES and RESPONSIBILITIES • Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc. • Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service • Generate sales leads through professionally serving at-need families, networking and interacting in the community; Partner with other businesses, arrange and co-ordinate group seminars • Assists the VP in developing the annual location pre-need sales budget and for ensuring that the location pre-need sales budget is met • Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company • Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals • Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals • Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance • Communicate progress of team to the General Manager and Cemetery VP • Jointly work with all personnel to ensure customer satisfaction • Ensure compliance of sales practices with federal, state and local regulations (i.e. “No Call” Legislation) • Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines • Lead change initiatives which support seamless service • Act as a resource person for estate planning with the intent to increase market share and new heritage • Mentor sales professionals in leading by example. Job shadow to monitor performance and coach
REQUIREMENTS • 2-3 years FUNERAL sales management experience PREFERRED • A valid TEXAS Life insurance license PREFERRED • 1-3 years experience as a Family Service Professional or Advanced Planning Professional PREFERRED • A history of community, civic, volunteer or sectarian work within the market • Knowledge of computers and some software • Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner; • Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects; and • Works with other departments as needed. • Comes up with new ways to look at problems and processes in their work Achieve Results • Shares viewpoints and information openly and listens attentively to others' ideas and suggestions • Communicates in a timely and effective manner with manager • Proactively contributes to group objectives; volunteers to help others as needed • Ability to interface well with personnel at all levels To learn more about a career with Funeral Directors Life – a career with purpose – please apply today for immediate consideration.