Duty Manager

Job Description

Hyde Perth is looking for an experienced and passionate Casual Duty Manager to join our team and play a pivotal role in the seamless operation of the hotel.

This is an exciting opportunity for a hospitality professional looking to take the next step in their career and build their leadership experience within a dynamic, fast-paced hotel environment.

As Duty Manager, you will be a highly visible representative of hotel leadership, ensuring exceptional guest experiences, operational excellence and a safe environment for both guests and colleagues. You will oversee the hotel in the absence of senior management, confidently making operational decisions, supporting our teams and resolving challenges as they arise.

To thrive in this role, you’ll be curious, patient, composed and resilient, with the ability to think quickly, remain calm under pressure and approach every situation with a solutions-focused mindset.

KEY RESPONSIBILITIES

• Supervise and support the Front Office team to ensure efficient and welcoming check-in and check-out experiences.
• Manage guest arrivals and departures, ensuring a positive first and last impression.
• Respond to guest enquiries, feedback and complaints promptly and professionally, taking ownership through to resolution.
• Anticipate guest needs and preferences to create memorable and personalised experiences.
• Proactively collect and communicate guest feedback to support continuous improvement.
• Work closely with Food & Beverage, Housekeeping and other departments to deliver a seamless guest experience.
• Support hotel outlets and assist in resolving operational issues that may impact guest satisfaction.
• Coordinate maintenance requests when dedicated maintenance staff are unavailable, ensuring issues are followed up promptly.
• Maintain high standards of service, presentation and cleanliness throughout the property, particularly during off-peak and after-hours periods.
• Act as Chief Warden and first responder during emergency situations, following hotel procedures and coordinating with emergency services when required.
• Provide first aid to guests or team members when necessary.
• Maintain a visible and proactive security presence throughout the hotel.
• Conduct regular patrols and safety checks, identifying and escalating potential hazards.
• Accurately document incidents and prepare detailed reports for management and appropriate follow-up.
• Represent hotel leadership in the absence of the Head of Department and General Manager.
• Make informed operational decisions in line with hotel policies, procedures and brand standards.
• Support, coach and mentor team members, fostering a culture of teamwork, accountability and excellence.
• Undertake ad-hoc duties and special projects as required by senior management.

Qualifications

You’re a confident and hands-on hospitality professional who enjoys being at the heart of hotel operations. You thrive in a fast-paced environment, take ownership of challenges and have a genuine passion for creating exceptional guest experiences.

To be successful in this role, you will have:

• Previous supervisory or management experience in Front Office or hotel operations.
• Strong leadership skills and the ability to guide, support and motivate team members.
• Excellent communication and interpersonal skills.
• A genuine commitment to delivering outstanding guest service.
• The ability to remain calm, composed and solutions-focused in high-pressure situations.
• Strong problem-solving, decision-making and conflict-resolution skills.
• Working knowledge of hotel systems, property management software and standard operating procedures.
• Excellent attention to detail and accuracy in reporting and documentation.
• Knowledge of emergency procedures, with the ability to act as Chief Warden and First Aid Responder.
• A proactive approach and the confidence to make decisions independently when required.
• Flexibility to work a rotating 24/7 roster, including nights, weekends and public holidays.
• Professional presentation and grooming standards aligned with the Hyde brand.
• team.
• A drivers license is a Mandatory requirement

Additional Information

WHAT IS IN IT FOR YOU  

• The chance to make your mark in a fast-growing Brand.  

• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.  

• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.  

• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.  

• Excellent discounts across the entire Ennismore family of brands, including Accor’s Heartist (Employee) program and related benefits.  

 Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.