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Wells Fargo

Nationwide banking and financial services

Bilingual Teller

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeFillmore, CA, USAIn-person

About the Job

Requirements

  • At least 6 months of customer-interaction experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • Bilingual speaking and listening proficiency in Spanish and English.
  • Must work a schedule that includes Saturdays.
  • Must pass the required language assessment.

Responsibilities

  • Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
  • Process routine service transactions, including deposits, withdrawals, payments, and check cashing, accurately and with attention to detail.
  • Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
  • Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
  • Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
  • Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
  • Use communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
  • Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
  • Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.
  • Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including monitoring, identifying, escalating, and remediating issues and making sound risk decisions.

Desired Qualifications

  • Experience in customer-facing roles, attention to detail, and the ability to accurately process transactions across multiple systems in fast-paced environments.
  • Verbal communication and active listening skills, including understanding needs, asking effective questions, and clearly explaining solutions.
  • Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
  • Cash-handling experience.
  • Ability to quickly build accuracy, confidence, and consistency in customer transactions.
  • A professional, integrity-driven approach focused on building trust through reliable service.
  • Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
  • Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
  • Collaboration and relationship-building skills to work effectively with branch teammates and deliver a consistent customer experience.
  • Organization and adaptability, including the ability to prioritize effectively in a dynamic, customer-focused environment.
  • Ability to resolve routine customer concerns with sound judgment and professionalism.

About the Company

Wells Fargo

Nationwide banking and financial services

Wells Fargo provides banking, investment, and payment services across the United States. Its products include checking and savings accounts, loans, credit cards, wealth management, and payment solutions that work through branches, online and mobile platforms, and an extensive network of branches and ATMs to move money and manage accounts. The bank leverages a long West-to-Midwest footprint and an integrated suite of banking, investment, and payments, reflecting its evolution from 1852 and the 1998 Norwest merger that adopted the Wells Fargo name. Its goal is to help customers manage money, grow wealth, and pay and transfer funds safely and reliably for individuals, small businesses, and institutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

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