Account Manager

About the role

The Core Account Manager is responsible for growing revenue across an existing portfolio of mid-market customers. You'll build account plans, deepen customer relationships and identify opportunities to increase product adoption and expand customer use of Everway's Planning, Curriculum and AT solutions.

You'll work closely with Customer Success to understand adoption and account-health signals and identify the right time for expansion conversations. You'll also partner with the Renewal Rep to support renewals and at-risk accounts, alongside colleagues across Marketing, Product, Finance, Legal and Implementation.

This role requires travel as needed to support customer engagement, industry events and sales opportunities.

Main responsibilities

In this role, you will:

• Own expansion strategy and account plans across an assigned portfolio of existing mid-market customers.
• Identify and progress cross-sell and upsell opportunities across Everway's Planning, Curriculum and AT solutions.
• Deepen relationships with key stakeholders across schools, districts and educational organisations, identifying opportunities to increase product penetration and recurring revenue.
• Coordinate with Customer Success on customer adoption and account-health signals to identify and time relevant expansion conversations.
• Partner with the Renewal Rep to support renewal outcomes and develop appropriate commercial responses for at-risk accounts.
• Manage expansion opportunities through the sales cycle, from discovery and qualification through proposal, negotiation and close.
• Maintain accurate CRM records, pipeline information, forecasts and opportunity reporting across the assigned account portfolio.
• Partner with Marketing, Customer Success, Finance, Legal, Product and Implementation teams to support customer outcomes and account growth.
• Capture and communicate customer feedback, market intelligence and competitive insights to relevant internal teams.
• Track progress against agreed expansion revenue, pipeline and activity targets, representing Everway at customer meetings, conferences, webinars and industry events as required.

Essential criteria

• 3+ years of account management, expansion sales or consultative sales experience in SaaS, EdTech or a related environment.
• Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell or account expansion.
• Experience managing a portfolio of existing accounts and developing account plans to prioritise growth opportunities.
• Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close.
• Consultative selling skills, with experience building relationships across multiple customer stakeholders.
• Experience managing sales pipeline, forecasting and commercial reporting using CRM data.
• Communicates clearly and effectively with customers, colleagues and stakeholders.

Desirable criteria

• K-12, education or public-sector account management or sales experience, including an understanding of education funding cycles and purchasing processes.
• Familiarity with MEDDPICC or a similar sales methodology.
• Familiarity with CRM platforms such as Salesforce.
• Experience using AI tools to support customer research, account planning, forecasting or workflow efficiency.

Please submit your application by DAY MONTH YEAR

Please note: applications may close early due to high demand, so early submission is encouraged.