Operations and Strategy Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

The AEP team is hiring a Operations and Strategy Intern for the IBG Auto & Fleet Ecosystem to drive operational efficiency across regional markets.

• International Growth: Expanding from Mexico and Brazil into other LATAM countries, we require seamless cross-border collaboration to maintain strategic alignment.

• Execution & Analytics: The team manages strategy and supply chain partnerships involving large datasets of varying complexity and maturity.

In this role, you will collaborate with senior team members to execute strategic projects. We are looking for candidates with strong analytical skills, high attention to detail, and a passion for business impact.

Role Responsibilities

Key Responsibilities

• Operational & Logistics Support: Assist with daily execution, routing orders, managing logistics flows, and maintaining administrative workflow controls.

• Process Improvement & Analytics: Track KPIs and SLAs, generate periodic reports, and help identify bottlenecks to optimize procedures and lower costs.

• Systems & Data Management: Input and update data across internal tools (ERP/CRM), troubleshoot system inconsistencies, and support testing of new features.

• Cross-Functional & Partner Coordination: Serve as a bridge between internal departments (Sales, Finance, CS) and external vendors to track deliverables, deadlines, and contracts.

• Project & Strategy Support: Help track project timelines, assist with continuous improvement initiatives, and contribute insights during team alignments.

Role Qualifications

Qualifications & Requirements

• Education: Currently enrolled in Indusstrial or Data Engineering, Statistics, Computer Science, Economics, or a related quantitative field.

• Analytical & Modern Tech Stack: Strong data-driven problem-solving skills; advanced Excel/Google Sheets, intermediate Python (e.g., pandas, automated data scraping/cleaning), and familiarity with BI/visualization tools (e.g., Power BI, Tableau).

• Applied AI & Automation Savviness: Active daily adoption of modern GenAI tools (e.g., ChatGPT, Claude, Copilot) for research, data synthesis, and code generation; hands-on experience or strong interest in no-code/low-code workflow automation (e.g., Zapier, Make, n8n, Power Automate).

• Project & Process Management: Highly organized with practical knowledge of agile collaboration tools (e.g., Notion, Jira, Linear, Asana), with a focus on streamlining workflows, documentation, and task prioritization.

• Communication & Languages: Advanced English is a must. Proficiency in Spanish and/or Mandarin is a strong plus.

• Mindset: Proactive, tech-curious, and adaptable; eager to experiment with emerging tools to drive productivity and continuous improvement in a fast-paced environment.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms