S

Semperis

Protects and recovers Active Directory environments

Product Support Engineer Team Lead

Full-TimeUpdated on 10/23/2026
No salary listed
Mid, Senior
Tel Aviv-Yafo, Israel
HybridHybrid work: up to three days per week in the office and the remaining days remotely.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 4 years of experience in Product Support, including leadership or team management responsibilities.
  • Deep understanding of Semperis products and technologies.
  • Experience with Active Directory, Microsoft 365, Okta, and identity and access management solutions.
  • Understanding of DNS, networking concepts, and security protocols.
  • Advanced PowerShell scripting skills for automation, diagnostics, and troubleshooting.
  • Experience supporting production software environments and resolving customer-impacting issues.
  • Ability to explain complex technical concepts to technical and non-technical audiences.
  • Demonstrated leadership experience, including coaching, mentoring, and serving as an escalation point within a support organization.
  • Ability to manage competing priorities while maintaining high customer satisfaction.
  • Experience working with cloud platforms such as Microsoft Azure, AWS, and Google Cloud Platform.
  • Ability to learn new technologies and adapt to changing customer needs.
  • Analytical and problem-solving abilities, including defining issues, collecting data, identifying root causes, and driving effective solutions.
  • Understanding of identity and access management, cybersecurity solutions, and the broader identity security market landscape.
  • Active listening skills to understand customer challenges and build trust.
  • Ability to communicate complex technical concepts clearly and effectively to diverse audiences.
  • Ability to work collaboratively across teams and functions.
  • Adaptability and flexibility when managing varied customer situations, business priorities, and technical challenges.
Responsibilities
  • Lead, mentor, and manage a team of Product Support Engineers, fostering a collaborative, supportive, and growth-oriented environment.
  • Conduct regular performance reviews, provide constructive feedback, and create individualized development plans for team members.
  • Mentor, train, and onboard new support team personnel.
  • Promote knowledge sharing, lead technical training sessions, and support continuous learning across the team.
  • Ensure appropriate team coverage and effective prioritization of support activities.
  • Monitor team performance, engagement, and retention, alongside response and resolution times, customer satisfaction, ticket backlog, escalation handling, and case closure rates.
  • Serve as the primary escalation point for Product Support Engineers on complex technical issues and customer concerns.
  • Manage escalations, including urgent, high-visibility customer situations outside standard business hours when required.
  • Oversee customer support queues, ensuring timely responses and adherence to service-level agreements.
  • Lead customer engagements to gather detailed information, troubleshoot issues, and identify potential product defects.
  • Provide product support, troubleshooting, and root cause analysis across the Semperis product portfolio.
  • Assist with major customer cases, ensuring effective communication, updates, and collaboration across teams.
  • Escalate critical issues to Support Management when response or resolution targets are at risk.
  • Act as a subject matter expert for Semperis products and related technologies.
  • Analyze logs, traces, diagnostic information, and performance data to resolve complex technical issues.
  • Execute and oversee product upgrades within customer production environments.
  • Participate in major incident reviews and postmortem discussions to identify root causes and prevent recurrence.
  • Document technical solutions and maintain them within knowledge base systems.
  • Participate in product design and product engagement reviews, advocating for supportability, usability, and customer experience improvements.
  • Evaluate emerging technologies and provide tactical and strategic recommendations for the evolution of the support organization.
  • Improve customer support workflows and processes to increase efficiency and meet support key performance indicators.
  • Ensure support cases meet quality standards through regular audits and spot checks.
  • Maintain detailed documentation of product defects and collaborate with Development and Quality Assurance teams through the defect management lifecycle.
  • Ensure the team understands and follows established processes and procedures while contributing to process improvements.
  • Participate in projects and cross-functional meetings as a representative of the Support organization.
  • Collaborate with Engineering, Product Management, Quality Assurance, and other teams to resolve customer issues and enhance product quality.

About the company

Semperis protects and recovers Active Directory (AD) environments for large enterprises. It offers cybersecurity software and services that guard AD against cyber threats, detect advanced attacks, and automate AD recovery to minimize downtime. The product works by leveraging data from the AD replication stream to provide continuous visibility beyond what traditional SIEMs offer, enabling rapid detection and recovery. Semperis differentiates itself by focusing specifically on AD resilience—combining software, subscriptions, and professional services to automate recovery and maintain identity security for critical identity infrastructure during digital transformation. The company’s goal is to help organizations maintain business continuity and secure digital operations by ensuring the integrity and availability of AD in the face of evolving cyber threats.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$427.5M

Headquarters

Hoboken, New Jersey

Founded

2013

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Simplify's Take

What believers are saying

  • September 23, 2026 Migrator for Active Directory 2.0 opens migration-security spend.
  • September 17, 2026 IMDA accreditation supports Singapore public-sector and APAC sales.
  • September 2026 triple-digit APAC growth and Carahsoft contracts broaden distribution quickly.

What critics are saying

  • Microsoft can bundle AD and Entra recovery features, compressing Semperis margins by 2027.
  • Identity-security rivals and MDR vendors crowd the same budget, slowing partner-led expansion.
  • Semperis depends on legacy AD pain; rapid cloud migration shrinks its core market.

What makes Semperis unique

  • Semperis owns Active Directory recovery, migration, and defense, not generic SIEM dashboards.
  • February 4, 2026 MightyID acquisition extends coverage into Okta and Ping identity estates.
  • Partner-led delivery plus federal and government accreditations strengthen trust in regulated enterprises.

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Benefits

  • Remote Work Options
  • Hybrid Work Options

Growth & Insights and Company News

6 month growth

1%

1 year growth

0%

2 year growth

1%
PR Newswire
Oct 20th, 2026
Semperis named Global Security Accelerator Partner of the Year in the Cohesity FY2026 Partner Awards.

Semperis named Global Security Accelerator Partner of the Year in the Cohesity FY2026 Partner Awards. Oct 20, 2026, 10:00 ET HOBOKEN, N.J., Oct. 20, 2026 /PRNewswire/ - Semperis, the identity-driven cyber resilience and crisis response company, today announced that it has been named Global Security Accelerator Partner of the Year in the Cohesity FY2026 Partner Awards. The annual awards recognize partners across Cohesity's global ecosystem that help organizations strengthen cyber resilience, accelerate recovery, and maximize the value of their data through the Cohesity Data Cloud platform. "Semperis is thrilled to be named Cohesity's Global Security Accelerator Partner of the Year. This recognition reflects the strength of our partnership and our shared commitment to helping organizations protect and recover the identity systems their businesses depend on," said Eric Purcell, Semperis SVP, Global Partner Sales and Alliances. "By bringing together Cohesity's data security capabilities and Semperis' identity expertise, we're extending cyber resilience beyond backup and helping our joint global customers prepare for attacks, recover cleanly and restore operations faster." This is the second consecutive year Semperis has been recognized by Cohesity as a Partner of the Year. The company was named Security Partner of the Year in the Cohesity FY2025 Partner Awards. The launch in 2025 of Cohesity Identity Resilience, a Cohesity-built solution powered by Semperis, marked an important step in strengthening the relationship between the two companies. The solution helps enterprises defend critical Active Directory assets from cyberattacks, harden defenses proactively, recover rapidly, and conduct post-attack forensic investigations to maintain operational resilience when foundational identity systems are targeted. "This year's winners were among the first to recognize that cyber resilience would become a strategic priority for customers, and they invested early to meet that need," said Kit Beall, Cohesity Chief Revenue Officer. "Those investments helped them grow alongside Cohesity. The Cohesity Aspire partner program further accelerated that growth, deepening their expertise across AI and data security. Congratulations to Semperis for their continued leadership and positive impact on making our customers more resilient." The Cohesity FY2026 Partner Awards reflect the expanding role partners play as organizations move beyond traditional data protection to address broader cyber resilience, security, and AI priorities. Recipients were recognized for the technical excellence, innovation, and execution they brought to this evolving role, including achievements in revenue growth, Cohesity platform adoption, and delivery of Cohesity cyber resilience, data security, and data insights solutions. About Semperis Semperis is the identity-driven cyber resilience and crisis management company trusted by the world's largest enterprises and government agencies to protect critical identity systems. Purpose-built for multi-cloud and hybrid identity environments - including Active Directory, Entra ID, Okta, and Ping Identity - Semperis helps organizations prevent, detect, respond to, and recover from identity-based cyberattacks. Modern cyberattacks are won or lost at the identity layer, where failures now escalate into full-scale business crises. Semperis' AI-powered platform unifies identity lifecycle defense and crisis management - hardening identity infrastructure, detecting and containing active threats, enabling rapid, trusted recovery, and supporting secure, out-of-band coordination when core systems are disrupted - all reinforced by a world-class identity forensics and incident response team. As part of its mission to help organizations achieve true cyber resilience, Semperis supports the broader cyber community through the award-winning Hybrid Identity Protection (HIP) Conference and Podcast and free identity security tools including Purple Knight and Forest Druid. More than 1,200 organizations - including over 25% of the 100 largest U.S. companies - rely on Semperis. The company is privately held, headquartered in Hoboken, New Jersey, and serves customers in more than 40 countries. Media Contact: Bill Keeler Senior Director, PR & Comms [email protected] SOURCE Semperis

Semperis
Oct 1st, 2026
Semperis opens Call for Papers for HIP Conference Europe 2027 - Frankfurt, February 9.

Semperis opens Call for Papers for HIP Conference Europe 2027 - Frankfurt, February 9. * Oct 01, 2026 Acclaimed conference unites the world's preeminent experts in Active Directory, Entra ID, Okta, and Ping Identity security. HOBOKEN, NJ - October 1, 2026 - Semperis, the identity-driven cyber resilience and crisis response company, announces a call for papers for the 2027 Hybrid Identity Protection Conference (HIP Conf) Europe, taking place Tuesday, February 9, 2027, in Frankfurt, Germany. The submission deadline is Friday, November 6. HIP Conf Europe 27 will continue the HIP Community's Redefining Resilience theme, bringing leading experts in Active Directory (AD), Entra ID, Okta and Ping Identity together for education, customer engagement, thought leadership and connection. These specialists, who operate at the intersection of identity and security, will deliver technical presentations, participate in panel discussions, and network with attendees. "As organizations continue to modernize across on-premises and cloud environments, hybrid identity security has never been more important - or more challenging. Identity-based attacks are putting critical systems and data at risk, and defenders need a community where they can learn from one another and turn insight into action," said Guido Grillenmeier, Semperis Principal Technologist, EMEA. "That's why we are so excited about bringing HIP Conf back to Europe in 2027. The event's growth reflects the urgency of this mission and the strength of the practitioners, experts and partners coming together to secure the identity layer and build a more resilient future." Unlike broader cybersecurity conferences, HIP Conf Europe is purpose-built for practitioners managing and defending hybrid identity environments - making it a must-attend for identity-first defenders. Past HIP Conf events have included thought leaders from across the cybersecurity pantheon, including: * General David Petraeus (Ret.), former CIA Director and partner at KKR * Chris Inglis, former U.S. National Cyber Director * Jen Easterly, RSAC CSO and former CISA Director * Tim Brown, former CISO, SolarWinds * Simone Perez, Microsoft EMEA Chief Security Advisor * Simon Hodgkinson, former CISO, bp Abstracts should be 200-300 words and geared toward a technical practitioner audience. Both returning and first-time speakers are encouraged to apply. To submit a proposal to speak at HIP Conf Europe 27, visit: HIP Conf 27 Europe Call for Papers Submission About the Hybrid Identity Protection Conference Mobile workforces, cloud applications, digitalization, and AI acceleration are changing every aspect of the modern enterprise. With radical transformation comes new business risks. The Hybrid Identity Protection Conference (HIP Conf) is the premier educational forum for identity-centric practitioners. Whatever the industry sector or job function, the HIP Community provides the insights and relationships needed to enable and protect today's digitally driven organizations. Learn more about HIP Conf and the HIP Community in its social media feeds: X / LinkedIn / Facebook About Semperis Semperis is the identity-driven cyber resilience and crisis management company trusted by the world's largest enterprises and government agencies to protect critical identity systems. Purpose-built for multi-cloud and hybrid identity environments - including Active Directory, Entra ID, Okta, and Ping Identity - Semperis helps organizations prevent, detect, respond to, and recover from identity-based cyberattacks. Modern cyberattacks are won or lost at the identity layer, where failures now escalate into full-scale business crises. Semperis' AI-powered platform unifies identity lifecycle defense and crisis management - hardening identity infrastructure, detecting and containing active threats, enabling rapid, trusted recovery, and supporting secure, out-of-band coordination when core systems are disrupted - all reinforced by a world-class identity forensics and incident response team. As part of its mission to help organizations achieve true cyber resilience, Semperis supports the broader cyber community through the award-winning Hybrid Identity Protection (HIP) Conference and Podcast and free identity security tools including Purple Knight and Forest Druid. More than 1,200 organizations - including over 25% of the 100 largest U.S. companies - rely on Semperis. The company is privately held, headquartered in Hoboken, New Jersey, and serves customers in more than 40 countries. By submitting, you agree that Semperis may send you information regarding its products and services, and use and process your personal information in accordance with Semperis' Privacy Policy. You can opt out at any time by contacting [email protected]. This site is protected by reCAPTCHA.

iTWire
Sep 24th, 2026
Semperis reimagines Active Directory migration from the ground up.

Semperis reimagines Active Directory migration from the ground up. Semperis | Published 24 Sept 2026 COMPANY NEWS: Migrator for Active Directory treats AD migration as a security event - not a data-copy operation - with staged validation, agent-based endpoint cutover, and real-time visibility across the migration lifecycle. Semperis, the identity-driven cyber resilience and crisis response company, today announced the worldwide availability of Semperis Migrator for Active Directory 2.0, a ground-up architectural rebuild that makes Active Directory (AD) migration observable, controlled and security-centric at every stage. Active Directory remains the primary identity platform for most global enterprises. Yet identity weaknesses now play a material role in nearly 90 percent of cyber incidents, according to the 2026 Unit 42 Global Incident Response Report, with attacks targeting AD authentication tickets doubling year over year. That makes the AD migration window - when systems are extended, credentials are in transit, and two environments share a single attack surface - one of the highest-risk phases in the identity lifecycle. Despite this, most migration tooling has not meaningfully changed in over a decade. This new version of Semperis Migrator for AD is built on Kubernetes and is designed around a central premise: that every object you migrate is a trust boundary crossed. The release introduces: * Directory Synchronization Sets (DSS) for project-scoped, wave-based execution * Staging reports that preview every change before it commits * A Secure Access and Control Agent for in-place endpoint cutover without reimaging * A unified searchable log surface across all components * Deployment validation that surfaces infrastructure blockers during setup instead of mid-migration "Migration and consolidation are a major step that companies can take to reduce their attack surface, simplify identity systems and reduce the overall cost of managing multiple IDPs," said a Sharp Healthcare identity team spokesperson. "Migrator for AD exists so organizations can consolidate and reduce their attack surface with the control, visibility and security rigor that such a consequential project demands." For regulated industries, Migrator addresses complex identity environments without disrupting critical operations. "Migrator synchronizes identities and contacts across environments during an acquisition integration without changing authentication or disrupting existing provisioning workflows," added the Sharp Healthcare spokesperson. Identity-system attacks are on the rise and with Microsoft's phased deprecation enforcement of RC4 encryption in Kerberos in effect since July, many organizations are facing a unique exposure risk during migration projects. Those that are still RC4-dependent could face mid-migration service-account failures, cross-forest authentication breakdowns, and coexistence disruptions - issues that most legacy migration tools were never designed to surface. At the same time, M&A-driven identity-integration timelines continue to shrink. Deals typically require value realization within 12-18 months, while full identity integration can traditionally take 18-24 months. "The risk in migration was never the copy operation. It's everything the copy operation touches - the service accounts nobody documented, the encryption dependencies nobody audited, the attack paths nobody closed," said Michael Masciulli, Semperis Managing Director, Migration Products & Services. "Migrator for AD makes those risks visible before they become outages. That's how you come out of a migration stronger, not just moved." Built for global, partner-led delivery Migrator for Active Directory is designed for a partner-first delivery model. Semperis provides guided deployment, enablement, and certification so delivery partners can execute migration engagements at scale while retaining the customer relationship and delivery ownership. The platform is available worldwide - including regulated industries across North America, Europe, and Asia-Pacific - through Semperis and its partner ecosystem. Availability Migrator for Active Directory is available through Semperis and its delivery-partner ecosystem, subject to regional ordering, support, and deployment requirements.

PR Newswire
Sep 23rd, 2026
Semperis launches security-first Active Directory migration tool with real-time threat visibility

Semperis has launched Migrator for Active Directory 2.0, a security-focused tool for Active Directory migration. The platform treats migration as a security event rather than a simple data transfer, addressing rising identity-system attacks that factor into nearly 90% of cyber incidents. Built on Kubernetes, the tool provides real-time visibility and staged validation throughout migration. It aims to reduce attack surfaces during the high-risk migration window, when credentials are in transit and systems are extended. The release comes as Microsoft enforces RC4 encryption deprecation in Kerberos, creating exposure risks for organisations still dependent on the protocol. Semperis designed the platform for global, partner-led delivery across North America, Europe, and Asia-Pacific. More than 1,200 organisations, including over 25% of the largest US companies, use Semperis products.

Asia Insiders
Sep 16th, 2026
Semperis Secures IMDA Accreditation to Strengthen Identity Resilience in the AI Era

Home Media OutReach Semperis secures IMDA accreditation to strengthen Identity Resilience in the AI Era. Achieves triple-digit APAC growth, and expands senior leadership team to accelerate regional momentum. SINGAPORE - Media OutReach Newswire - 16 September 2026 - Semperis, the identity-driven cyber resilience and crisis response company, today announced accreditation from Singapore's Infocomm Media Development Authority (IMDA), recognising Semperis for its 'Identity Resilience Platform'. This is a strong validation of the company's product capabilities, operational maturity and readiness to serve enterprise and public sector customers. It comes on the back of the company's triple digit revenue growth across Asia, including Southeast Asia, Australia and New Zealand, and Japan. The company also announced several new hires amid this growth phase, with Shekhar Thakurdesai joining Semperis as AVP of India and SAARC business, and Ridwan Basri as Channel Director in Asia. Nick Lowther and Daniel O'Mara have joined Semperis in key sales roles to bolster growth across the region. Organisations across Asia Pacific look to bolster cyber resilience amid the rapid adoption of AI agents, with threat actors increasingly targeting identity systems such as Active Directory, Entra ID, Okta and Ping Identity. According to Semperis' newest study, State of Identity Security in the AI Era, only 21% of the organisations in Singapore and Australia are confident they could fully regain control of their identity infrastructure if an AI agent exposes admin credentials to an attacker, while 93% already use or plan to use AI agents for sensitive security tasks such as password resets and VPN access. "Asia Pacific is one of the fastest-growing global digital economies, and organisations in the region are embracing AI agents and integrating it into their identity systems. However, Semperis' study highlights that many haven't to date adopted safeguards to manage them," said Gerry Sillars, Vice President, Asia Pacific and Japan, Semperis. "Unfortunately, cybercriminals are moving just as quickly. Businesses are recognising that cyber resilience starts with protecting the identity systems that every user, application and AI agent depends upon. Our exceptional growth across APJ reflects this shift in mindset. We're investing aggressively in local talent, expanding our regional presence and strengthening our partner ecosystem so we can help more organisations prevent, respond to, and recover from identity-based cyberattacks with confidence." Singapore continues to play a pivotal role in Semperis' regional growth strategy, as governments and enterprises accelerate AI adoption. Mr Edwin Low, Director, Enterprise & Ecosystem Development, IMDA said, "Identity systems are a key target for cyberattacks, with AI adding new complexity to an evolving threat landscape. With IMDA's accreditation, we look forward to Semperis bringing its resilience and recovery capabilities to help organisations better safeguard their critical identity infrastructure." With continued investment in regional talent, strategic partnerships and innovation, Semperis is well-positioned to support organisations across Asia Pacific and Japan as they strengthen identity resilience against increasingly sophisticated cyber threats in the AI era. Hashtag: #Semperis #AD #Cybersecurity #Singapore The issuer is solely responsible for the content of this announcement. About Semperis. Semperis is the identity-driven cyber resilience and crisis management company trusted by the world's largest enterprises and government agencies to protect critical identity systems. Purpose-built for multi-cloud and hybrid identity environments - including Active Directory, Entra ID, Okta, and Ping Identity - Semperis helps organisations prevent, detect, respond to, and recover from identity-based cyberattacks. Modern cyberattacks are won or lost at the identity layer, where failures now escalate into full-scale business crises. Semperis' AI-powered platform unifies identity lifecycle defense and crisis management - hardening identity infrastructure, detecting and containing active threats, enabling rapid, trusted recovery, and supporting secure, out-of-band coordination when core systems are disrupted - all reinforced by a world-class identity forensics and incident response team. As part of its mission to help organisations achieve true cyber resilience, Semperis supports the broader cyber community through the award-winning Hybrid Identity Protection (HIP) Conference and Podcast, and free identity security tools including Purple Knight and Forest Druid. More than 1,200 organisations - including over 25% of the 100 largest U.S. companies - rely on Semperis. The company is privately held, headquartered in Hoboken, New Jersey, and serves customers in more than 40 countries.