Academic Success Coordinator

The University of Pikeville (UPIKE) is seeking a Academic Success Coordinator. The role is a coordinator-level Academic Affairs position that identifies struggling students early and connects them to timely support. The role monitors student academic performance, coordinates early intervention and remediation with course faculty and Student Affairs, organizes the KMK board preparation weekends, and tracks student readiness under the college's gatekeeping process. The Academic Success Coordinator also serves on the Academic Standards Committee and other committees as assigned.

Key Responsibilities:

Early Intervention and Academic Monitoring

• Monitor student performance across courses using Canvas, ExamSoft, and other assessment data to flag students at risk of academic difficulty.
• Apply the college's early intervention process: contact identified students, document outreach, and track outcomes.
• Meet one-on-one with students to review performance, identify barriers, and develop individualized learning and study plans.
• Teach and promote effective study strategies, test-taking skills, time management, and metacognitive skills.
• Maintain accurate, confidential records of student contacts, plans, and progress in compliance with the Family Educational Rights and Privacy Act (FERPA).

Collaboration with Student Affairs

• Work in tandem with Student Affairs to ensure academic concerns are paired with wellness, accommodation, and other student support services.
• Participate in shared case review and make timely referrals in both directions.
• Coordinate communication so that students receive consistent, coordinated support.

KMK Weekends and Board Readiness (Gatekeeping)

• Coordinate the logistics of KMK board preparation weekends, including scheduling, communication with students, attendance tracking, and liaison with KMK staff and KYCO faculty.
• Monitor student readiness in the gatekeeping process, including pre-KMK assignments and post-KMK test results.
• Compile gatekeeping data for the ADAA, and notify and follow up with students who fall below the established standard.
• Help students build and follow preparation plans for Part I of the National Board of Examiners in Optometry (NBEO) exam.
• Track NBEO results and work with students who are unsuccessful to make full use of the resources KYCO offers.

Remediation and Faculty Partnership

• Work closely with course directors and faculty to design, schedule, and coordinate remediation for students who need it.
• Track remediation participation and outcomes and report effectiveness to faculty and the ADAA.
• Provide faculty with timely, actionable summaries of student performance trends.

Exam Participation and Proctoring

• Participate in block exams as a proctor, following exam procedures and academic integrity expectations. 
• Address the needs of students with accommodations during exams, in coordination with Student Affairs and the ExamSoft Coordinator.
• Report any irregularities or integrity concerns observed during exams to the ADAA.
• Exam scheduling, logistics, and overall exam coordination are not responsibilities of this position.

Data Analysis and Reporting

• Collect, organize, and analyze student performance data (exam scores, item and course-level trends, intervention outcomes) using Microsoft Excel and related tools.
• Interpret findings and present clear summaries and recommendations to the ADAA, faculty, and committees.
• Work with the ExamSoft Coordinator so that assessment data supports early identification and program improvement.

Committee and Institutional Service

• Serve on the Academic Standards Committee, contributing data and student-support perspectives to standards and progression decisions.
• Serve on other committees and complete other duties as assigned by the ADAA.

Qualifications:

Required

• Master's degree in education, academic leadership, student counseling, or a related field. 
• At least five years of prior experience working directly with students, preferably at the graduate or professional school level.
• Proficiency with Microsoft 365 applications (Excel, Word, PowerPoint, Outlook, Teams).
• Demonstrated ability to analyze data and explain the findings to non-technical audiences.
• High emotional intelligence, including the ability to build trust with students under academic stress and to communicate with discretion and empathy.
• Strong written and verbal communication and organizational skills, and the ability to manage multiple priorities and deadlines.

Preferred

• Experience in academic support, learning assistance, advising, or student success in a health professions program.
• Familiarity with learning management and assessment platforms such as Canvas and ExamSoft (training will be provided).
• Experience coordinating events or programs, such as board preparation or remediation.
• Working knowledge of FERPA and the confidentiality of student records.

Knowledge, Skills, and Attributes

• Collaborative and able to work across faculty, Student Affairs, and administration. 
• Sound judgment and a student-centered, solutions-oriented approach.
• Self-directed, detail-oriented, and trustworthy with sensitive information. 
• Willingness to learn new systems and adapt to a changing academic environment.

Training Provided

• Canvas and ExamSoft platform training upon hire.
• Orientation to KYCO's early intervention, gatekeeping, and remediation processes. 

Reporting and Working Relationships

The Academic Success Coordinator reports to the Associate Dean of Academic Affairs and works alongside the ExamSoft Coordinator. The position works daily with course directors and faculty, Student Affairs, and external board preparation partners such as KMK.

Working Conditions

• Primarily on campus, with in-person student meetings and occasional weekend work to support KMK coaching weekends.
• Regular handling of confidential student information. 

This description is intended to summarize the essential functions of the position and is not an exhaustive list of duties. The University of Pikeville is an equal opportunity employer.

The University of Pikeville offers a competitive salary commensurate with qualifications and experience. UPIKE offers a competitive benefits package including medical, dental, vision, and life insurance, telemedicine, long term disability, tuition waivers, a 403(b)-retirement plan, and HSA, FSA, & dependent care accounts. UPIKE also offers a generous holiday schedule and paid leave program.

Review of applications will begin immediately and will continue until the position is filled. Applications received on or before 11/25/2026 will be given priority consideration.

Important Notes: Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials.

The University of Pikeville is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history.

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.

For more information about the University of Pikeville, please visit http://www.upike.edu. In addition to the application, interested applicants are requested to attach to their application a letter of interest, current resume, and contact information for three to five professional references.