All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate

Hotel Guest ServicesUpdated on Nov 11

Full-timeThane, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Working knowledge of food and beverage service and front-office operations, including front desk, reception, cashiering procedures, and reservations.
Strong understanding of hotel departments, physical layouts of hotel facilities, key personnel and their roles, daily functions, special events, and conventions and groups currently in-house or due to arrive.
BHM degree and either 2 years of experience as a Front Office Associate or 1 year of experience as a Team Leader.
Strong leadership, interpersonal, and training skills.
Good communication and customer contact skills.
Results- and service-oriented approach with attention to detail.
Ability to multitask and work well in stressful, high-pressure situations.
Ability to work as a team player and builder.
Ability to motivate and take initiative.
Professional presentation and grooming.

Responsibilities

Attend to and direct daily front-office operations as part of the team.
Attend to credit problems.
Perform other duties as directed by the Guest Service Manager and Assistant Manager.
Assist the Guest Service Manager and Assistant Manager Guest Services in improving the Guest Service Department.
Provide efficient, friendly, and professional service to all guests.
Lead by example when responding to guest requests and continually strive for total customer satisfaction.
Take initiative to make customer interactions positive and productive, and call a manager when difficulties arise.
Work with colleagues and management to meet department and hotel goals.
Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency.
Actively sell special promotions and facilities available within the hotel.

Job Description

Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Attend and directs daily front office operations and as a one of the team.
Attends to credit problems.
Performs any other duties as directed by the Guest Service Manager & Assistant Manager.
Assists Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department.
Provide efficient, friendly and professional service to all guests.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Qualifications

BHM degree with 2 years experience as Front Office Associate or 1 year experience as Team Leader

Additional Information

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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