CoinGecko

Tracks crypto prices, market data, APIs

Operations Associate

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in Philippines₱54.1k - ₱70.8kRemote

About the Job

Requirements

At least 3 years of work experience in crypto, finance, accounting, consulting, or customer support roles; experience in crypto, fintech, or startup environments is preferred.
Foundational knowledge across operations functions such as customer support, curation, due diligence, trend analysis, relationship management, and presentations.
Foundational knowledge of Bitcoin, Ethereum, decentralized finance, and non-fungible tokens, and experience using decentralized applications, exchanges, and other Web3 products.
Proficiency with customer relationship management and automation tools; Zendesk is an example. Blockchain explorers, decentralized exchange data aggregators, and web analytics tools are listed as a plus.
General understanding of Web3 and decentralized finance, with active learning about trends in crypto, Web3, and decentralized finance.
General understanding of CoinGecko products and services.
Ability to manage time, work autonomously, and deliver high-quality work with minimal supervision after onboarding.
Ability to use data to generate insights and communicate findings.
Ability to maintain high standards of detail, accuracy, and quality.
Ability to own projects and meet deliverables and targets within agreed timelines.
Ability to work independently with minimal supervision after six months and identify ways to improve projects and workflows.
Ability to solve stakeholder problems with empathy.
Fluency in written and spoken English.
Experience working with others on a team toward a common goal.
Sound judgment and ability to handle sensitive and private data.

Responsibilities

Provide accurate, timely, personalized support for customer inquiries across channels while adhering to service-level agreements and established standard operating procedures, and identify opportunities to improve them.
Execute daily workflows precisely using documented standard operating procedures; proactively flag gaps or inefficiencies and suggest practical workarounds or improvements.
Identify and escalate potential issues to superiors and communicate updates to relevant parties when necessary.
Assess listing applications against defined listing criteria and company standards and guidelines.
Work with internal teams to resolve customer matters and improve operational handovers and insights.
Track, document, and report key performance metrics, operational issues, and user feedback to internal teams to support continuous improvement.
Maintain positive relationships with customers, project teams, exchanges, and partners, and provide peer support in CoinGecko communities on social platforms such as Telegram and Discord.
Stay current on crypto and Web3 industry changes and adapt processes or raise relevant updates when trends affect operations.
Keep up to date with industry trends, tools, and methodologies to improve operations initiatives.

Desired Qualifications

Experience in crypto, fintech, or startup environments.
Experience with blockchain explorers, decentralized exchange data aggregators, web analytics, and similar research tools.

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.

We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.

We practice transparent salaries and a level structure at CoinGecko:

The salary range for the position is PHP 64,364 - PHP 70,800.
For more junior candidates, we may evaluate you as a L1, with a salary range of PHP 54,121 - PHP 59,863.

What will you be doing?

Customer Experience & Support: Provide accurate, timely, and personalised support to customer inquiries across channels, strictly adhering to SLAs and established SOPs—while identifying opportunities to improve them.
Operational Execution: Follow and execute daily workflows with precision, using documented SOPs as a guide. When identifying gaps and/or inefficiencies, flag them proactively and suggest practical workarounds or improvements.
Issue Escalation & Resolution: Proactively identify and escalate possible issues to superiors and communicate to all parties updates where necessary.
Due Diligence: Assess listing applications based on defined listing criteria to ensure meeting company standards and guidelines.
Cross-functional Collaboration: Work closely with internal teams to resolve customer-related matters and contribute to smoother operational handovers and insights.
Reporting & Feedback Loop: Assist in tracking, documenting, and reporting key performance metrics, operational issues, and user feedback to internal teams to drive continuous improvement.
Relationship Management: Maintain positive relationships with existing customers, project teams, exchanges, and partners to establish yourself as a trusted advisor. Serve as peer support in CoinGecko communities on social platforms (Telegram, Discord, etc).
Continuous Learning & Adaptability: Stay current on crypto and Web3 industry changes. Be ready to adapt processes or raise relevant updates when trends affect operations.
Plugged-in: Stay up-to-date with the latest industry trends, tools, and methodologies to continuously improve the quality and effectiveness of operations initiatives.

What we look for in you?

Proven Track Record: You have at least 3 years of work experience in crypto, finance, accounting, consulting, or customer support roles, preferably in crypto, the fintech industry or start-up environments.
Operations Skills: You have the foundational knowledge of multiple areas of the Operations functions - Customer Support, Curation, Due Diligence, Trend Analysis, Relationship Management, Presentation, etc.
Cryptoassets Knowledge: You have the foundational knowledge of Bitcoin, Ethereum, DeFi, and NFT. You have used Dapps, exchanges, and other web3-related products.
CRM and Blockchain Analytics Tools: You are proficient in using CRM and automation tools (e.g. Zendesk) and research tools such as Blockchain Explorers, DEX data aggregators, web analytics, etc. which is a plus.
Industry Knowledge: You possess a general understanding of Web3 and DeFi and are actively learning more about news trends in the Crypto, Web3, and DeFi industries.
Product Knowledge: You have a general understanding of CoinGecko’s products/services.
Customer-first Mindset: You care deeply about user experience and are committed to resolving issues empathetically and accurately.
Independent & Accountable: Able to manage your own time, work autonomously, and deliver high-quality work with minimal supervision after onboarding.
Analytical & Data-driven: You should be curious about data and able to tell stories using data.
Operational Excellence: You have a keen eye for detail and an exceptionally high bar for accuracy and quality. You also hold your peers to similar standards in their work.
Strong Opinions, Loosely Held: You are humble in embracing better ideas from others, eager to make things better, and open to challenges and possibilities.
Project Management: You take ownership of the projects by ensuring all deliverables and targets are met within the agreed timeline.
Self Leadership: You are self-motivated and can work independently with minimal supervision after 6 months. You have a strong sense of self-leadership and are curious and creative in finding ways to improve existing projects and workflows.
Problem-solving: You are passionate about solving problems faced by stakeholders together with strong empathy.
People Skills: You are fluent in written and spoken English. You have experience working with other individuals in a team towards achieving a common goal.
Integrity: You demonstrate sound judgment and the ability to handle highly sensitive and private data.
Breadth: You love delving into new technologies and ways of doing things.

CoinGecko is an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Interested in being a Gecko? Hit the apply button to get started on your application!

About the Company

CoinGecko

Tracks crypto prices, market data, APIs

CoinGecko tracks cryptocurrency prices, trading volume, and market capitalization, and also analyzes signals such as community growth, open-source code activity, major events, and on-chain metrics. It serves individuals, institutions, and developers through its website, mobile app, and API, covering millions of cryptocurrencies across thousands of exchanges. It differentiates itself by combining broad price data with non-price indicators and providing a wide-coverage API across many assets and networks. Its goal is to give users a clear, comprehensive view of the crypto market and to support developers and businesses with reliable data, monetized through API subscriptions and related services.

Company size: 51-200
Company stage: Not listed
Total funding: $103.6M
Headquarters: Singapore, Singapore
Founded: 2014

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