Full-Time

Associate Customer Onboarding Manager

Posted on 9/3/2024

Trustpilot

Trustpilot

1,001-5,000 employees

Online platform for consumer reviews

Enterprise Software
Consumer Goods

Entry

London, UK

Requires 2 days in the Central London office.

Category
Customer Experience
Customer Success
Customer Success & Support
Required Skills
Sales
SEO
Google AdWords
Requirements
  • You have some experience either in E-Commerce, online marketing, SEO/Google AdWords, project management or B2B software.
  • You have some experience in building relationship with multiple stakeholders internally and externally.
  • A proven history of demonstrating effective project delivery.
  • Adept at finding solutions and challenging the status quo.
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
  • Proactive mindset.
  • Hard-working - likes working in a fast-paced environment.
Responsibilities
  • Product adoption management - you will guide businesses in adopting our product
  • Driving optimum adoption of Trustpilot to customers, ensuring commercial success.
  • Portfolio Management
  • Leverages understanding of both sales and product knowledge to identify growth professionally and efficiently
  • Enhanced communication skills
  • Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences
  • Be a Trusted Advisor
  • Building genuine and trustful relationships with our customers by delivering top-notch consultancy support.

Trustpilot connects consumers with businesses through customer reviews, allowing individuals to share their experiences about various products and services. This platform helps other consumers make informed decisions while encouraging businesses to enhance their offerings based on feedback. Trustpilot serves both consumers and businesses globally, providing a free space for reviews and offering paid subscription services to businesses for advanced features like analytics and review management tools. The company maintains the integrity of its platform through transparency measures, such as its Transparency Report, which fosters trust among users. Trustpilot's goal is to facilitate better purchasing decisions for consumers and assist businesses in improving their services.

Company Stage

IPO

Total Funding

$173.8M

Headquarters

Copenhagen, Denmark

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Trustpilot's IPO in 2021 raised significant capital on the London Stock Exchange.
  • The launch of AI features enhances consumer insights for premium users.
  • Collaborations with e-commerce platforms can increase Trustpilot's visibility and integration.

What critics are saying

  • Emerging competitors like Trustify360 may challenge Trustpilot's market share.
  • The removal of 3.3 million fake reviews highlights challenges in maintaining authenticity.
  • AI features for premium users may create dissatisfaction among non-paying users.

What makes Trustpilot unique

  • Trustpilot offers a global platform with over 58 million reviews and 270,000 domains.
  • The company provides transparency through its Transparency Report, enhancing trust and authenticity.
  • Trustpilot's AI feature offers premium users insights into customer behavior and market dynamics.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

INACTIVE