Customer Support Admin Intern - Administrative Customer Support, Customer Badging

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Your Assignment

The Customer Support (CS) organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and the necessary transfer of know-how to the customer. This internship sits within our CS Admin Support team that partners with the local Customer Support leadership team to perform tasks for the customers within the specific region. As a CS Admin Support Intern, you will be assisting the team in streamlining our customer badging process, bringing a fresh perspective and innovative ideas to enhance efficiency and improve our overall badging experience.

As a Customer Bading Intern, you will:

• Learn and execute the customer badging process
• Establish customer badging process documentation and knowledge capture
• Develop and enhance the user instructions and communications with regards to the customer badging
• Handle other duties as assigned 
• Job description subject to change at any time

Your Profile

• Must be studying towards an associate’s, undergraduate or graduate degree in Human Resources, Communications, Event Management, Business or a related field
• Strong oral and written communication skills (e.g. clear, concise, professional, etc.)
• Results driven - demonstrates ownership and accountability and delivers on commitments with a sense of urgency and attention to detail
• Proficient use of all Microsoft Office suite programs
• Experience working in SharePoint a plus

Skills

Working at the cutting edge of tech, you will always have new challenges and new problems to solve – and working together is the only way do that. You will not work in a silo. Instead, you will be part of a creative, dynamic work environment where you will collaborate with supportive colleagues. There is always space for creative and unique points of view. You will have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you will need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work
• Can learn and apply new information or skills
• Must be able to read and interpret data, information and documents
• Strong internal/external customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
• Ability to complete assignments with attention to detail and high degree of accuracy
• Proven ability to perform effectively in a demanding environment with changing workloads
• Result driven-demonstrate ownership and accountability
• Identifies bottlenecks and drives improvements
• Work independently or as part of a team and follow through on assignments with minimal supervision
• Demonstrate open, clear, concise and professional communication
• Ability to establish and maintain cooperative working relationships with co-workers and customer
• Work according to a strict set of procedures within the provided timelines

Other Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is located on-site in Hillsboro, Oregon
• It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach and stretch
• Occasionally required to move around the campus
• Occasionally lift and/or move up to 20 pounds

ALT Other Information (in-fab)

• Legal/export license control (see below)
• The employee may occasionally lift and/or move up to 50 pounds in weight unaided.
• The environment generally is moderate in temperature and noise level.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend 50% of the time inside the clean room working around with electromechanical equipment.
• Will require domestic travel as part of program closeout and presentation

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.            

You must be work authorized in the United States without the need for employer sponsorship.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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