S

Solera Holdings

Data platform for insurance and automotive

Junior Account Manager - Onboarding

Full-TimeUpdated on 10/15/2026
No salary listed
Entry
Mexico City, CDMX, Mexico
In Person
Sales & Account ManagementAccount Management

About the job

Requirements
  • Experience in a customer-facing role such as account management, customer success, onboarding, inside sales, or support, with comfort operating in a high-volume environment.
  • Ability to explain value clearly, tailor messaging to different stakeholders, and build customer trust.
  • Resilience, optimism, and consistency in delivering against goals and maintaining productive routines and metrics.
  • Sales and commercial instincts, including the ability to identify and execute cross-sell and upsell opportunities appropriately.
  • Problem-solving and conflict-resolution skills, with the ability to navigate objections and unblock customer issues.
  • Adaptability and effective multitasking, managing competing priorities while maintaining quality and timeliness.
  • Proficiency with Microsoft Office and CRM tools such as Salesforce, with disciplined documentation habits.
  • Fluency in English and Spanish is strongly preferred for the Mexico City onboarding environment.
Responsibilities
  • Manage a portfolio of newly sold customers through onboarding, ensuring timely engagement and clear progression through onboarding stages.
  • Drive early retention outcomes by supporting customers during the first post-sale period with proactive follow-up, guidance, and issue resolution.
  • Deliver and/or coordinate customer training experiences and contribute to a consistent cadence of trainings as part of the onboarding operating model.
  • Use defined onboarding completion criteria and case status tracking to create transparency, accountability, and readiness for clean handoff.
  • Embed growth-discovery questions into onboarding conversations to understand customer needs and identify expansion opportunities early.
  • Support revenue-growth initiatives tied to onboarding, including cross-sell/upsell motions and targeted customer segments, to contribute consistently to monthly ACV results.
  • Maintain accurate activity, customer status, and outcomes in CRM tools and follow documented workflows to ensure a scalable, repeatable onboarding experience.
  • Partner closely with internal stakeholders to resolve onboarding barriers and improve customer experience through process improvement and automation-friendly practices.
  • Achieve the retention target of 94% during the first 100 days post-sale.
  • Complete a minimum of three Qualified Referrals during each applicable month.
  • Support monthly won opportunities (Closed Won) for solutions outside the referring party’s internal portfolio.
  • Meet operational activity expectations such as training volume, call activity, talk time, and improved case-resolution speed.

About the company

Solera is a global provider of data, applications, and services for the insurance and automotive industries. It offers a unified platform that combines data, insights, and algorithms to help insurers and automotive professionals connect, streamline operations, and improve decision-making, with a revenue model based on subscriptions, transaction fees, and value-added services. The company serves over 250,000 customers in 90 countries and processes more than 300 million transactions each year. Solera differentiates itself by offering an end-to-end, industry-specific platform and professional workflows at scale, rather than a single tool. Its goal is to help clients achieve better customer outcomes and stay aligned with industry trends through reliable technology, integrity, and customer success.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$6.5B

Headquarters

Westlake, Texas

Founded

2005

Get referred to Solera Holdings

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • September 17 QuickBooks integration shortens collision-repair billing and speeds cash collection.
  • September 2 Sales Radar converts Revenue Radar equity signals into automated dealer campaigns.
  • August 7 Direct Dispatch broadens insurer reach to nearly any repair facility.

What critics are saying

  • The NLRB case against Solera and Identifix stayed open through July 2026.
  • Lab Technology sued Solera in March 2026, exposing persistent patent-targeted litigation.
  • If carriers and dealers unbundle, Solera's platform moat collapses and renewal power disappears.

What makes Solera Holdings unique

  • Solera's proprietary vehicle-lifecycle data spans claims, repair, dealer, and fleet workflows across 120 countries.
  • DealerSocket, Qapter, and Identifix share one AI Engine, tightening workflow lock-in.
  • September 2026 launches deepen embedded execution: estimating, titling, marketing, and service transportation.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
ABP Club
Oct 16th, 2026
Solera - AI-Powered Qapter and XpertCX Solutions named AutoTech Breakthrough's 2026 "Auto Repair Solution of the Year"

Solera - AI-Powered Qapter and XpertCX Solutions named AutoTech Breakthrough's 2026 "Auto Repair Solution of the Year" 16th October 2026 In order to view the full article please login to its members area.

Lake Oswego Review
Oct 15th, 2026
Solera | Hollander showcases the next era of automotive recycling at ARA 2026.

Solera | Hollander showcases the next era of automotive recycling at ARA 2026. GlobeNewswire | Solera Global Corp. Today at 4:39pm PDT WESTLAKE, Texas, Oct. 15, 2026 (GLOBE NEWSWIRE) - Solera | Hollander is bringing the next era of automotive recycling to life at the Automotive Recyclers Association's (ARA) 83rd Annual Convention & Exposition in Atlanta, showcasing how connected technology, repair intelligence and digital commerce are creating new opportunities for recyclers to operate smarter, unlock new revenue and capture more value from every vehicle. Building on its longstanding relationship with ARA and its commitment to advancing the automotive recycling industry, Hollander is bringing together technology, industry expertise and collaboration to help shape what comes next. At Booth #407, attendees can explore an evolving technology ecosystem designed to connect more of the insights, decisions and business opportunities shaping the future of automotive recycling - from smarter yard operations and expanded parts sales to a greater role for recycled parts across the automotive lifecycle. "Powerlink 4.0 represents another step forward in Hollander's long-standing commitment to helping automotive recyclers operate more efficiently, accurately, and successfully." - Greg Daurio, Owner/VP, Daurio Auto Truck For more than 90 years, Hollander has helped shape the automotive recycling industry. Now, as vehicle complexity, technology and sustainability reshape the automotive ecosystem, Hollander is building on that legacy to help recyclers move beyond managing inventory and toward a more connected, intelligent and profitable business. At ARA 2026, Hollander will showcase a vision that brings together yard management, repair intelligence, analytics, digital parts sales and industry collaboration to help recyclers make smarter decisions, uncover new opportunities and get more from every vehicle. The vision is simple: More insights. More intelligence. More profit. Powerlink 4.0 will be central to that story. More than 600 recycling yards have already upgraded to Hollander's latest-generation yard management platform, reflecting growing adoption of its evolving technology. At ARA, the team will demonstrate Powerlink 4.0 alongside Direct-Hit(R) repair intelligence and InsightsConnect analytics, illustrating how connected capabilities can give recyclers greater visibility into their operations and more context for the decisions that drive business performance. By bringing operational workflows and actionable intelligence closer together, Hollander is helping recyclers identify opportunities, improve efficiency and make more informed decisions about how to maximize the value of their inventory. "Hollander has grown alongside the automotive recycling industry for generations, and we're continuing to build for where recyclers are going next. We're connecting more of the information, technology and opportunities that recyclers need to run their businesses. Our goal is to help customers see more, know more and ultimately capture more value from every vehicle and every part." - Jeff Helget, Vice President, Hollander Hollander will also spotlight HollanderParts.com, giving recyclers new opportunities to turn existing inventory into revenue by connecting with buyers beyond their local markets. The online marketplace helps recyclers expand their reach, increase the visibility of their parts and generate more sales without adding another layer of inventory management. With no joining fee or monthly subscription, recyclers pay only when they sell. Integrated inventory synchronization through EDEN helps reduce manual work, allowing teams to focus on running their yards while making more parts available to a broader network of buyers. Backed by Hollander's more than 90 years of industry experience, HollanderParts.com extends the value of a recycler's existing operation into a wider digital marketplace. The broader vision is about more than connecting systems or selling parts online. It is about helping recyclers turn information into action and technology into measurable business value. "Automotive recyclers have an incredible opportunity to unlock more value from the data, inventory and expertise they already have," said Victoria Repice, SVP of Product Management - Vehicle Repair at Solera. "As we connect yard management, repair intelligence and parts-selling opportunities, we can help recyclers see where demand exists, make smarter decisions and bring more value to the entire vehicle lifecycle. Our focus is on building connected technology that helps recyclers turn greater intelligence into real business opportunities." Hollander's vision extends beyond the yard and into the decisions shaping the future of the entire automotive industry. At ARA 2026, Solera will bring the Global Circularity Consortium (GCC) into the conversation through dedicated programming, including the GCC breakfast panel, connecting leaders across insurance, repair, recycling and technology to explore how a more circular automotive ecosystem can create new opportunities for the industry. The future of automotive recycling is bigger than recycling. It is about transforming how the entire industry sees the value of a part. Imagine recycled parts being considered earlier in the repair process, insurers and repairers working more closely with recyclers, and data and AI helping uncover opportunities that might otherwise be missed. For recyclers, that could mean more opportunities for recycled parts to be specified and sold, greater value recovered from every vehicle, and a stronger business case for circularity. The decisions being shaped today will influence tomorrow's demand for recycled parts, the opportunities available to recyclers and the value their businesses can deliver. The opportunity is not simply to make automotive repair more circular, but to build a more connected industry where circularity creates greater value for everyone. Advancing the future of the industry also means investing in the people who will shape it. During this year's ARA, the Solera Foundation is launching WAVE (Women Advancing the Vehicle Ecosystem) at the LARA x Women in Repair & Recycling reception. WAVE is designed to connect women across automotive repair and recycling with inspiring leaders, fresh perspectives and a community committed to advancing opportunities for women across the industry. The initiative reflects a shared belief that a stronger automotive ecosystem is built not only through innovation and technology, but also by empowering the people driving its future. ARA's Annual Convention & Exposition brings together automotive recyclers, operators, owners, managers and industry partners from around the world to explore new technologies, share ideas and address the opportunities shaping professional automotive recycling. Attendees can visit Solera | Hollander at Booth #407 to experience Powerlink 4.0, meet with Hollander experts, explore HollanderParts.com and discover how connected technology and industry collaboration can help unlock the next stage of their business. About Solera Solera is a global leader in vehicle lifecycle management software, data, and services. Operating in more than 120 countries and serving over 280,000 customers, Solera provides the digital infrastructure that powers critical operations across the automotive ecosystem, serving manufacturers, dealerships, insurers, repairers, recyclers, parts providers and fleet operators worldwide. At its core, Solera is built on a proprietary automotive data foundation and a cloud-based AI infrastructure designed to operate at industry scale. By embedding intelligence directly into workflows and continuously innovating across its platform, Solera enables customers to move faster, reduce complexity, and deliver better outcomes. By serving the full vehicle lifecycle, Solera creates unique synergies across its network, helping customers unlock greater value, improve performance, and succeed in an increasingly complex and connected industry. Solera is home to many leading brands in the automotive and vehicle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving, cap hpi, Autodata, and others. For more information, visit www.solera.com. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.

GlobeNewswire
Oct 14th, 2026
Solera and CHANGAN strengthen their European collaboration to connect CHANGAN vehicles to the region's insurance, claims and repair ecosystem.

Solera and CHANGAN strengthen their European collaboration to connect CHANGAN vehicles to the region's insurance, claims and repair ecosystem. As Chinese automakers accelerate their expansion in Europe, Solera, a leading technology and data partner to insurers, provides the data and technology connections that help new vehicles be understood, assessed and repaired across the region. PARIS, Oct. 14, 2026 (GLOBE NEWSWIRE) - Solera Holdings, LLC. ("Solera"), a global leader in vehicle lifecycle management and digital transportation safety solutions, today announced at the Paris Motor Show the strengthening of its strategic collaboration with CHANGAN AUTOMOBILE EUROPE HOLDING B.V. ("CHANGAN") in Europe. The agreement is designed to support CHANGAN's integration into the European automotive ecosystem beyond vehicle sales, connecting its vehicles with the insurers, claims organizations, repair networks and parts distribution channels that will support them throughout their lifecycle. By facilitating access to relevant vehicle and repair information, supporting technical training and improving serviceability, the collaboration aims to strengthen CHANGAN's European aftersales infrastructure, enhance repairability and parts accessibility, and contribute to long-term residual value optimization. Chinese brands have become a significant force in the European car market, accounting for nearly 12% of new-car sales in August 2026, according to Dataforce. CHANGAN, already present in 15 European markets, is using the Paris Motor Show to present new models to European customers. Yet bringing vehicles to market is only one part of the challenge. Once on the road, a vehicle enters a complex chain of insurers, assessors, repairers and parts networks, which may have limited familiarity with new brands and models. The question for any automaker scaling in Europe is not only how to sell vehicles, but how to ensure the ecosystem can understand, assess, repair and support them. "As CHANGAN expands its presence in Europe, Solera provides the critical connection to the region's established insurance and repair ecosystem," said Carlos Garcia, Vice President Global Automotive Centre, SOLERA. "As a leading technology and data partner to insurers, Solera brings the trusted data, claims expertise and digital infrastructure CHANGAN needs to ensure its vehicles can be effectively understood, assessed and repaired across the European market." For Chinese automakers entering Europe, the road to the market runs through its insurers. After an accident, an insurer needs to understand the vehicle, the damage and the likely repair costs. As a global leader serving more than 280,000 customers and partners in 120+ countries, Solera has spent decades building a mature technology system and has accumulated extensive experience and proven results across numerous markets. This historical strength helps new manufacturers' vehicles become part of the systems insurers and repairers already use every day, giving insurers greater visibility into repair requirements and costs, and supporting better-informed claims decisions. The two companies will support a more structured and reliable flow of information about vehicles, parts and repair, strengthening the following across the European region: * Data compliance and governance, supporting appropriate handling of relevant automotive information within the European environment; * Data consistency and transparency, so that insurers, assessors and repairers work from the same reliable vehicle, parts and repair information; * Connectivity and digitalization, so that CHANGAN vehicles integrate effectively into established digital claims and repair workflows. The collaboration is particularly relevant to Europe's independent repair networks, which need consistent information to identify new vehicles, select the right parts and prepare accurate estimates. Across its broader technology portfolio, Solera offers solutions, including its Qapter digital claims and repair platform and AI-enabled workflows, that demonstrate how reliable data can support more efficient damage assessment and repair processes. These capabilities can help enable smoother claims journeys, better-coordinated repairs and more consistent support throughout the vehicle ownership lifecycle. "CHANGAN has been building in Europe for over two decades - from its design centre in Turin and engineering and R&D centre in Birmingham, to its European headquarters in Munich established in 2025. The brand is now present in 15 European markets, with national sales companies in Germany, the UK and Spain, and plans to reach around 1,000 sales and service points by 2030. Behind it sits a service and parts infrastructure built ahead of sales: one pan-European call centre, one service engineering centre and four parts centres, together with roadside assistance and the withU user brand. Because in Europe, supporting a vehicle matters as much as selling it. Europe is a strategic priority for CHANGAN, and our approach is 'In Europe, for Europe'. Our customers must be able to count on seamless insurance, claims and repair support wherever they drive. Working with Solera helps us connect our vehicles to the ecosystem that will support them throughout their lifecycle," said Ethan Yin, Executive Deputy General Manager of Changan Europe. Solera maintains relationships with more than 200 automotive OEMs worldwide, with directly licensed data from more than 90% of them. As more Chinese manufacturers build their presence in Europe, Solera is positioned to help connect OEMS with the insurers and repairers supporting their vehicle. Interview opportunities Carlos Garcia, Vice President Global Automotive Centre, SOLERA, will be available for interviews on the CHANGAN stand at the Paris Motor Show (Paris Expo Porte de Versailles) on October 12, 2026. To schedule an interview, please contact [email protected] About Solera Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions - Solera is home to leading brands across the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, cap hpi, and Autodata, among others. Solera serves more than 280,000 customers and partners in 120+ countries. For more information, visit www.solera.com. About CHANGAN With 164 years of industrial heritage and more than four decades of automobile manufacturing expertise, Changan Automobile has evolved from a pioneer of China's modern industry into a global automotive brand. Changan began exploring the European market in 2001 and established its Global Design Centre in Turin, Italy. Today, Changan operates 22 manufacturing bases and 93 plants worldwide, serves six major regional markets, including China, and is expanding its presence to 149 countries and regions. Media contacts

Yahoo Finance
Oct 5th, 2026
Solera and Verisk link UK motor insurance claims data directly to 3,000 repair shops to cut waiting times

Solera and Verisk have launched an integration connecting Verisk's IVI Total Loss solution with Solera's Audatex estimating platform to streamline motor insurance claims in the UK. The system allows customer information and vehicle images captured at First Notification of Loss to flow directly to repairers, eliminating duplication and enabling earlier action on claims. Nearly 3,000 UK repairers using Audatex now receive instant access to FNOL images, allowing them to prepare labour and materials before vehicles arrive. This early visibility supports faster triage, improved planning and earlier parts ordering, reducing delays in the repair process. The integration improves claims accuracy and operational efficiency by ensuring critical data flows seamlessly between insurers and their approved repairer networks, helping accelerate the overall repair journey for customers.

GlobeNewswire
Oct 5th, 2026
Solera and Verisk connect FNOL directly to the repair floor, helping UK insurers and repairers cut waiting time from the claims journey.

Solera and Verisk connect FNOL directly to the repair floor, helping UK insurers and repairers cut waiting time from the claims journey. LONDON, Oct. 05, 2026 (GLOBE NEWSWIRE) - Solera, in partnership with Verisk, today announces the launch of a new integration designed to unlock greater efficiency and automation across the motor insurance and repairer ecosystem. By enabling customers to provide key information and vehicle images once, at First Notification of Loss (FNOL), and allowing that data to flow directly into the repair process, the integration reduces duplication and helps insurers and repairers start acting on a claim earlier. "We're excited to work with Solera to bring this integration to market. By combining our intelligent digital solutions for the motor sector, we're enabling..." "This collaboration marks an important step forward for the claims ecosystem. By asking customers for information once and securely connecting key data points..." "We're excited to work with Solera to bring this integration to market. By combining our intelligent digital solutions for the motor sector, we're enabling..." "This collaboration marks an important step forward for the claims ecosystem. By asking customers for information once and securely connecting key data points..." The collaboration connects Verisk's IVI Total Loss solution with Solera's Audatex estimating platform, enabling a more digital and automated claims process when a vehicle is deemed repairable. The integration improves claims accuracy and operational efficiency for insurers and their approved repairer networks by ensuring critical data flows seamlessly between systems. Through this enhancement, customer images captured during the First Notification of Loss (FNOL) process are automatically transferred to repairers using Audatex within an insurer's approved network. Rather than waiting for the vehicle to arrive before preparation can begin, this gives repairers early visibility of incoming work, supporting faster triage, improved planning, and earlier parts ordering. Today, nearly 3,000 UK repairers using Audatex benefit from instant access to FNOL images, allowing them to prepare labour and materials ahead of the vehicle's arrival on site - reducing delays and helping accelerate the overall repair journey. Tom Hart, Sales Director - Vehicle Claims UK & Ireland at Solera, commented: "This collaboration marks an important step forward for the claims ecosystem. By asking customers for information once and securely connecting key data points across the supply chain, insurers and repairers can achieve faster damage assessment, improved accuracy, and a more seamless customer experience." Matt Thorby, Head of Motor at Verisk UK, added: "We're excited to work with Solera to bring this integration to market. By combining our intelligent digital solutions for the motor sector, we're enabling insurers to move closer to a fully connected, end-to-end repair journey that delivers faster outcomes for customers and greater efficiency across the supply chain." Insurers and repairers looking to activate image transfer functionality should contact their Verisk Account Manager for further information.