Full-Time
Assistant Clinical Office Manager
University Physicians' Association
Practice support for physician groups
No salary listed
Knoxville, TN, USA
In Person
 Administrative & Executive Assistance (2) |
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- Two to five years of experience in a medical office or healthcare setting.
- Knowledge of medical terminology, insurance processes, and electronic health record systems.
- Proficiency with Microsoft Office and practice management software.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Organizational and time management skills.
- Problem-solving and conflict-resolution abilities.
- Attention to detail and accuracy.
- Customer service orientation.
- Ability to multitask in a fast-paced healthcare environment.
- Knowledge of healthcare compliance and patient privacy regulations.
- Ability to sit, stand, and walk for extended periods.
- Ability to occasionally lift up to 25 pounds.
- Ability to use standard office equipment and computers throughout the workday.
- Assist with the daily management of clinical office operations.
- Supervise and support front desk, scheduling, and administrative staff.
- Coordinate patient scheduling, registration, and check-in/check-out processes.
- Ensure accurate patient records and compliance with Health Insurance Portability and Accountability Act regulations.
- Monitor office workflows to improve efficiency and patient satisfaction.
- Assist with employee training, scheduling, and performance coaching.
- Address patient concerns and resolve service issues professionally.
- Maintain office supplies and coordinate equipment maintenance.
- Support billing, insurance verification, and prior authorization processes.
- Prepare reports, maintain records, and assist with budgeting and inventory.
- Ensure compliance with Occupational Safety and Health Administration regulations, Health Insurance Portability and Accountability Act regulations, and organizational policies.
- Collaborate with providers and clinical staff to support quality patient care.
- Previous supervisory or leadership experience is preferred.
University Physicians' Association provides administrative and practice-management support for physicians and clinical groups in Tennessee. Its services help medical practices manage billing, finance, human resources, operations and other non-clinical functions that support patient care. The organization works alongside affiliated physicians and health-system partners rather than replacing the clinicians delivering treatment. UPA’s role is healthcare administration and physician enterprise support, making it distinct from a university, hospital or independent insurance carrier. Service delivery depends on clinical, operational and administrative teams working across its care settings.
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