Food & Beverage Server - Awase Pan-Asian Restaurant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Job Description

Food & Beverage Server – Awase Pan-Asian Restaurant

Purpose

To accurately and completely take food and beverage orders, efficiently serve food and beverages to guests, and attend to guests' needs while delivering exceptional hospitality standards.

The successful candidate will be part of Awase, one of the island's premier Pan-Asian restaurants, renowned for its exceptional cuisine, refined service, and immersive dining experience. The role requires a passion for hospitality, strong product knowledge, and a commitment to maintaining the highest standards of guest satisfaction and service excellence.

Job Responsibilities

General

• Executes all tasks assigned by his/her superiors.

• Demonstrates a high degree of standards awareness; promotes teamwork and acts as a role model.

• Attends all scheduled training sessions.

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.

• Adheres to the hotel's code of conduct and grooming & hygiene standards.

• Is seen as working hands-on, assists colleagues in crunch times; walks the talk.

• Actively participates in briefings and meetings.

• Maintains a clean and orderly work area and promotes a safe working environment.

• Performs any other cognate duties as and when required.

Departmental

• Prepares mise-en-place; sets up and clears tables in the work area. Maintains high standards of hygiene and orderliness.

• Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products.

• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner.

• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.

• Anticipates guest needs, offers suggestions and ascertains satisfaction.

• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.

• Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.

• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.

• Requisitions supplies according to established procedures.

• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.

• Responds positively when required to perform duties across different Food & Beverage outlets.

Special Requirements

• Has 1–2 years of relevant experience in 5-star hotels/resorts or reputable stand-alone restaurants.

• Possesses excellent English, math and psychometric abilities.

• Demonstrates aptitude and potential for career growth.

• Technical education in Hospitality Management is preferred.

• Basic wine knowledge is preferred.

Compliance Policies

• Grooming Policy

• Confidentiality Agreement

• Policy Against Harassment

• Electronic Systems Policy

• Code of Business Conduct and Ethics

• Employee Handbook Acknowledgement Form

Key Competencies

• Guest Service Excellence

• Communication Skills

• Teamwork and Collaboration

• Product and Menu Knowledge

• Attention to Detail

• Problem Solving

• Professionalism

• Adaptability and Flexibility

• Upselling and Revenue Generation

• Passion for Hospitality and Pan-Asian Cuisine