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Capgemini

Global consulting, technology services, outsourcing

Assistente de Suporte Tecnico

IT Service Desk & End User SupportUpdated on Nov 14
Full-timeSão Paulo, State of São Paulo, BrazilNo salary listed

About the Job

Requirements

  • Knowledge of Windows 11 and Microsoft 365, including diagnosis, troubleshooting, and resolution of hardware and software incidents.
  • Basic networking knowledge, including TCP/IP, Wi-Fi, VPN, and printers, as well as installation, configuration, and support of desktops, notebooks, and peripherals.
  • Experience with technical support in corporate environments, especially Service Desk or Field Services activities, and knowledge of ITSM ticket-management tools.
  • Knowledge of Active Directory, including user creation and unlocking, groups, and basic permissions, as well as basic ITIL knowledge.
  • Intermediate/technical English for assisting users when necessary.
  • Organization, proactivity, communication, prioritization, attention to detail, discipline in ticket management, and focus on user support.

Responsibilities

  • Provide in-person end-user support at the client site for desktops, notebooks, and peripherals.
  • Diagnose and resolve incidents related to hardware, software, connectivity, and device configurations.
  • Support installation, configuration, and servicing of desktops, notebooks, and peripherals.
  • Handle requests by telephone, remotely, and in person as operationally required.
  • Document completed activities and keep tickets updated clearly, objectively, and in an organized manner.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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