About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

Simplisafe is seeking a self-starting, dependable, customer-oriented, strong to lead our Permits team. This role can be based out of either Boston, MA Headquarters or Richmond, VA at the Cox Road Monitoring Center. This role would lead a Supervisor and a team of coordinators to ensure SimpliSafe customers in high-risk municipalities successfully obtain alarm permits, registrations and meet all requirements in order to dispatch in a timely fashion. The Permit Manager role requires a high level of people leadership, attention to detail, the ability to manage multiple priorities, and strong relationship-building skill. In this role you will work closely with agencies and stakeholders across the organization to develop and operationalize strategies to improve already existing workstreams, measure and report on successes and innovate on future projects. 

We are looking to transform the relationship between alarm companies, consumers, and the entire alarm response ecosystem -- and are seeking experienced operational leaders to help us execute that transformation.

Responsible for the overall management, administration and performance of Permitting Operations. This includes operations, programs and direct interaction of Agencies across the country to ensure 100% compliance for all SimpliSafe customers with a permitting requirement, registration and any other requirement that could impact dispatch. Work responsibilities include scheduling, managing, controlling the activities of the Permitting Supervisor, Permitting Coordinators and Business Support team.

Primary Responsibilities Include: 

• Oversee and Coordinate the planning and organization of coordinators around Assigned Municipalities and Responsibilities needed to support customer permitting and registration needs
• Contribute to and execute on a permits strategy, in partnership with the leadership team, including achievement of short-term and long-term strategic objectives
• Communicate results, successes and learnings to leadership with recommended actions for continuous improvement
• Develop and invest in cross functional relationships to accomplish goals and find creative solutions to complex problems through analysis, empathy, experimentation, and bold and thoughtful ideas
• Support and Innovate on your team’s ongoing mastery of their craft through skills development and coaching that translates to consistent goal/metric achievement
• Build & support a high-performing, highly engaged team by creating a positive and inclusive culture where employees can do their best work, providing effective coaching and development, and demonstrating exceptional change management and strategic execution

What You’ll Bring 

• 5+ years of customer facing employee leadership experience, with 3+ years leading large scale Alarm Monitoring Center, Technical Support or Customer Service, Account Management, and/or high touch Sales agent employee populations
• Experience managing call center within an organization that has multiple sites
• Experience driving performance at with internal personnel assigned to your team
• Demonstrated track record hiring, developing, and retaining employees, including those at the Manager and Supervisor level
• Problem solver, ability to utilize strategic thinking to achieve long-term company goals, including drive customer experience 
• Ability to set priorities and execute work in a fast-paced environment
• Driven, energetic, self-assured professional with high personal integrity
• Strong communication (verbal and written), presentation, and project management skills
• Ability to develop effective, positive interpersonal relationships

Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring the ability to pass state and national background checks by having no criminal convictions, guilty or nolo contendere pleas back to age 18 (including convictions that have been sealed or expunged). These state law background check requirements typically apply to the following types of offenses: felonies, class 1 or class A misdemeanors (as these are commonly referred to in many state statutes, but this may vary from state to state), offenses involving theft, sexual offenses, violence, dishonesty or crimes against a person.

What Values You’ll Share:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar. 
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

Schedule: Monday-Friday - 9:00 am - 6:00 pm

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].