In PersonFull-time, in-person; training takes place in New York City before the location opens.
RetailRetail Store Management
About the job
Requirements
Five years of operations experience at an early-stage company and two years of experience managing a team of five or more are required.
Clear communication skills and the ability to build strong cross-cultural relationships are required.
Experience in luxury retail or showroom management is required.
A working knowledge of garment construction is desired.
Technology proficiency and systems-based thinking are required.
Experience working with Notion and Zendesk is a plus.
Weekend availability is required.
Responsibilities
Ensure the studio/store is clean and organized and provides a positive tailoring environment for customers.
Oversee daily operations, including opening and closing procedures, scheduling, quality control, and on-time delivery.
Supervise and support tailoring and front desk teams to ensure customer service standards and goals are met.
Collaborate with the corporate team to implement promotions, sales strategies, and product launches.
Collaborate frequently with the Tailor Shop Manager to assess studio needs and day-to-day operations.
Ensure all front-operation quality-control checkpoints are consistently met for each garment entering or leaving the studio.
Ensure tickets are properly created and processed throughout each garment’s life cycle.
Monitor production.
Create weekly and bi-weekly schedules for the operations and tailoring teams.
Ensure garments are appropriately bagged and packaged before customer handoff, including garments being shipped.
Record and document requests for adjustments, refunds, and other process failures, and develop written solutions to improve operational efficiency.
Create a warm and welcoming atmosphere where customers feel valued and respected.
Lead by example in customer service and promptly and professionally address customer inquiries and concerns.
Train staff in customer-interaction best practices and ensure the team maintains a high level of customer service.
Handle customer complaints and escalations, resolving issues efficiently and empathetically.
Encourage customer feedback and ensure concerns are addressed to improve the studio experience.
Recruit, train, and motivate staff to uphold customer service standards and achieve sales goals.
Schedule and manage team hours to ensure adequate coverage during peak and off-peak times.
Conduct regular performance reviews, provide coaching, and foster continuous improvement.
Set individual and team sales targets and work to meet and exceed them.
Organize and lead team meetings to communicate store updates, performance expectations, and product knowledge.
Desired Qualifications
A working knowledge of garment construction.
Experience working with Notion and Zendesk.
Store Manager: Long Island, NY
alts | Alteration Specialists is looking for a Store Manager
Alts is looking for a dynamic, customer-oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in-store experience for every customer. This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alterations environment. This is a full-time, in-person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have full time training in New York City prior to the location’s opening.
Store Operations
Ensure the studio/store is consistently clean, organized, providing a positive tailoring environment for customers
Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met
Collaborate with the corporate team to implement new promotions, sales strategies, and product launches
Responsibilities include:
Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
Responsible for monitoring production
Responsible for creating schedule weekly and bi-weekly for the operations team and tailoring team
Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Customer Service
Create a warm and welcoming atmosphere for customers, ensuring they feel valued and respected
Lead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionally
Train staff on best practices for customer interaction, ensuring the team maintains a high level of customer service
Handle customer complaints or escalations and resolve issues with efficiency and empathy
Encourage customer feedback and ensure all concerns are addressed to continuously improve the studio experience
Team Leadership & Development
Recruit, train, and motivate staff to uphold the company’s customer service standards and achieve sales goals
Schedule and manage team hours, ensuring adequate coverage during peak and off-peak times
Conduct regular performance reviews, provide coaching, and foster a culture of continuous improvement
Set individual and team sales targets, and actively work to meet and exceed those targets
Organize and lead team meetings to communicate store updates, performance expectations, and product knowledge
Attributes
You are a natural leader with the ability to inspire and motivate your team
You are proactive and solution-oriented, always finding ways to improve processes, resolve challenges, and enhance the customer experience
You are highly organized, detail-oriented, and thrive in a fast-paced retail environment
You are passionate about the brand, its products, and the overall mission, and you lead by example in all aspects of your work
You possess excellent communication skills. You are warm, compassionate, and empathic and can build strong and trusting relationships with both your team and customers
You have a strong sense of professionalism, integrity, and accountability, and you take ownership of your responsibilities
Experience
5 years of operations experience at an early stage company required, with 2 years of managing a team of 5 or more required
Clear communicator with ability to build strong cross-cultural relationships required.
Experience in luxury retail or showroom management required, with a working knowledge of garment construction desired.
Tech savvy and systems based thinking required
Experience working with Notion and Zendesk a plus
This is a mid-career role with potential for growth.
Why the Role is Compelling As a Store Manager at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.
Compensation
This role offers a competitive salary with a starting range of $58,000-$65,000 per year, based on experience. This role also requires weekend availability.