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ABM UK

Cleans and maintains UK workplaces and airports

Duty Manager

Janitorial ServicesConfirmed live in the last 24 hours
Full-timeHounslow, UKNo salary listed

About the Job

Requirements

  • At least 2 years of management or supervisory experience.
  • Experience working a shift pattern and in a similar role in the aviation sector or a related customer-services sector.
  • Experience managing large groups of team members.
  • A proven record of raising and delivering high customer-service standards.
  • Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
  • A full UK driving licence.
  • The right to work in the UK.
  • Must pass a Disclosure and Barring Service check.
  • Must provide five years of reference information.
  • Must be over 18 years of age.
  • Must obtain an airside pass and complete a full five-year background check, including a criminal record check.

Responsibilities

  • Deliver daily team briefings at the start of each shift so staff understand customer requirements and have the necessary equipment.
  • Ensure cleaning standards meet the service-level agreements in the contract.
  • Conduct final aircraft cleaning sweeps and identify and rectify shortfalls in standards.
  • Identify processes that do not meet requirements and propose solutions with the senior management team.
  • Ensure adequate resources are available for all shifts, including overtime, holiday management, recruitment, and identity vetting.
  • Maintain good relationships and communication with client airline stakeholders.
  • Comply with and manage health and safety requirements under ABM Aviation UK Ltd guidelines and Heathrow Airport Limited requirements, including risk assessments and standard operating procedures.
  • Ensure ground support equipment and crew vehicles meet internal ABM guidelines.
  • Escalate absences to Human Resources support or the contract administrator when required.
  • Ensure team members sign on and off correctly in accordance with company policies and procedures.
  • Maintain staff discipline and compliance with company and regulatory requirements, using the company disciplinary process when necessary.
  • Coach cleaners and team leaders to help them meet and exceed standards.
  • Assist the training team in keeping the training programme up to date.
  • Support ABM Operations Managers and Account Managers in delivering service excellence to airline partners.
  • Comply with Health and Safety Executive, Department for Transport, Heathrow Airport Limited, and airport operating protocols.
  • Conduct scheduled and random audits every two weeks.
  • Submit delay reports promptly, including detailed investigations and appropriate escalation of service-level agreement issues.
  • Support senior management in meeting and maintaining airline service-level agreements and company quality standards, taking appropriate action when standards are not met.
  • Consult airline customers when service failures or significant events occur.
  • Maintain customer contact, report on service delivery, resolve problems promptly, and foster airport working relationships that support staff cooperation and efficiency.
  • Ensure equipment, including keys, personal digital assistants, and vehicles, is signed out, documented, and accounted for at the end of each shift.
  • Support the stores team in ensuring materials and consumables are consistently available for the cleaning operation.
  • Maintain the company image through standards of work, uniforms, vehicles, buildings, and dealings with customers, airlines, service companies, and the public.
  • Maintain communication with client airlines and external agencies, including ground handlers and caterers.
  • Promote service excellence and maintain a professional image.
  • Carry out reasonable tasks requested in response to client and operational needs.
  • Support and motivate teams through regular briefings and communications.
  • Maintain clean and tidy environments in all areas.
  • Work with customer representatives to address specific requirements or concerns.
  • Implement key performance indicators for direct reports.
  • Manage staffing levels and ensure absence and annual leave are appropriately covered.
  • Manage return-to-work interviews for sickness absence.
  • Ensure staff sign on and off correctly in accordance with company policies and procedures.
  • Communicate effectively with relevant parties across the airport, including airline personnel, and ensure employees perform their jobs effectively.
  • Directly line-manage the Secure Clean Operatives under the role's control.

About the Company

ABM UK

Cleans and maintains UK workplaces and airports

ABM UK cleans, maintains and secures buildings across the UK and Ireland, including offices, hospitals, data centers, airports and rail stations. Its accessible travel teams guide disabled passengers through airports, while its bus services move passengers and crews around transport hubs. Clients pay under service contracts for on-site operations and engineering work on heating, cooling, electrical systems and electric vehicle chargers. Sensors help teams track building conditions, and the ABM Connect platform combines operating data with service reports for clients. Its UK business dates to 1987 and is headquartered at London Heathrow Airport in Hounslow, as part of US-based ABM Industries.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Hounslow, United Kingdom
Founded
1987

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