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Edenred

Digital payments platform for employee benefits

Customer Success Specialist - Contact Center

Customer Education & Training +1Confirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A completed commercial vocational qualification, a successfully completed degree, or an equivalent qualification is required.
  • Experience working with external service providers and strong communication and stakeholder-management skills are required.
  • Analytical thinking and confident use of key performance indicators, reporting tools, and common contact-center and customer relationship management systems, such as Salesforce, Genesys, or Microsoft Teams, are required.
  • A structured, self-directed, solution-oriented working style and a strong commitment to quality and service are required.
  • Strong coaching, facilitation, and presentation skills, and the ability to explain complex content clearly, are required.
  • A team-oriented approach, initiative, empathy, and assertiveness are required.
  • Fluent German and English are required.

Responsibilities

  • Design and deliver training for external customer-care partners, and further develop training concepts and materials.
  • Ensure high service quality through quality monitoring, audits, and performance analyses.
  • Analyze relevant key performance indicators and derive sustainable measures to improve quality and efficiency.
  • Manage and develop collaboration with external service providers through regular communication, coaching, and workshops.
  • Support onboarding of new partners and assist with implementing quality standards and processes.
  • Identify development needs and help shape continuous-improvement measures in operations outsourcing.

About the Company

Edenred

Digital payments platform for employee benefits

Edenred provides a digital services and payments platform for the working world, connecting 60+ million users, 2+ million merchants, and nearly 1 million corporate clients across 45 countries. Its offerings cover employee benefits (like Ticket Restaurant), mobility services, employee engagement tools, and corporate payment instruments, all delivered through a digital platform and apps that often integrate with mobile wallets and partner services. It differentiates itself by its global scale, broad range of benefits and payments solutions, and a track record of France-specific innovations (virtual Ticket Restaurant, braille restaurant cards, Edenred Télétravail, and Edenred+). Its goal is to simplify daily life for employees, improve well-being, attract talent, and boost company performance by making benefits and payments seamless.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1983

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