About the Team

OpEx stands for Operational Excellence, and this team raises the bar. We strive for scalable and quality people-related systems, structures, and operations that keep the employee experience top of mind, and improve the daily lives of our team members here at work. We partner with leaders in the Merchant Services Organization, our people teams, and employee groups and complete projects that enhance employee lifetime value by improving the employee experience and efficiency of the process, knowledge structures and resources, engagement, and retention. We are committed to cultivating an environment that encourages employees to grow, aligning with DoorDash’s mission to foster the growth and empowerment of local economies.

About the Role

Project Managers on the OpEx team take ideas from zero to one. You’ll partner with teams to understand the problems and oversee the solutions and outcomes. You will develop internal communication structures and content for the Merchant Services Organization and partners. Your focus is on shaping the future of internal communication, influencing strategies for scale and automation, and leading initiatives that influence us. You’ll report directly to the Senior Manager of OpEx, and you will help enhance operational efficiency and advocate for our organization’s vision. You will report to the Senior Manager of Merchant Operations and the position will be based in our Tempe, AZ office.

You’re excited about this opportunity because you will…

• Operate as a project manager and lead initiatives to achieve quarterly goals. 
• Manage all internal communication efforts across Merchant Services.
• Ensure all communication is clear, and foster understanding and implementation across all teams.
• You are data-driven and understand how to measure meaningful results to show the employee’s experience. 
• Develop employee engagement strategies, events, and workshops.
• Partner with other project managers in OpEx and people leadership to communicate new systems and structures within the team to the department.
• Support OpEx projects that span across all MxS teams.  
• Level up our people process with our primary objective in mind to ensure our employees have an engaging and performance-driven experience.
• Build and complete projects across the MxS team. Partner with Phoenix-wide colleagues to ensure projects are consistent across teams.
• Collaborate with partners and other teams, influencing workstreams that support our organization’s goals.
• Help shape strategies to achieve Merchant Services’ and DoorDash’s "BHAGs" by providing valuable insights and guidance.
• Manage team-wide initiatives to contribute to their success and influence.

We’re excited about you because…

• You have 4+ years of experience leading complex and collaborative projects, specifically geared toward communication. 
• You have experience creating content to inform, educate, or train employees, customers, or clients. 
• You’re a communication expert and can work in multiple formats including video, slides & written content. 
• You enjoy new challenges and are excited by change, and the opportunity to improve the experience of our employees. 
• You manage initiatives and implement future state plans.
• You have proficiency in strategic planning, project management, and influencing operational improvements
• You collaborate with different teams and departments.
• You are known for your outstanding EQ and passion for putting people first.

Why You Should Join Us

• Opportunity to mentor a team, fostering leadership development.
• Involvement in shaping future state operations, influencing strategies for scale, and driving automation initiatives.
• Collaboration with teams to achieve DoorDash’s business objectives and big bets.
• A culture where personal and professional growth are encouraged.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.