C

CarMax

Buys and sells used cars at no-haggle prices

Auto Parts Associate

Full-Time
$22.37/hr
Entry
Rochester, NY, USA
In Person
Retail

About the job

Requirements
  • Completion of Supply Associate Workstation Certifications and adherence to competency standards.
  • Ability to read, interpret, and accurately record data.
  • Intermediate computer skills, including spreadsheet proficiency.
  • Ability to collaborate effectively with associates and vendors.
  • Ability to perform multiple tasks in a fast-paced environment.
  • Ability to lift up to 50 pounds and stand or walk for extended periods.
  • Effective verbal communication skills for customer and team interactions.
Responsibilities
  • Identify and provide the correct parts for customer vehicles.
  • Receive, inspect, and process incoming parts shipments into inventory.
  • Maintain inventory accuracy through cycle counts and proper stocking levels.
  • Control supplies to minimize waste and improve efficiency.
  • Allocate parts using CarMax internal systems for smooth workflow.
  • Return incorrect or defective parts to vendors promptly.
  • Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.

About the company

CarMax buys and sells used cars across the United States at fixed, no-haggle prices, and it is the country's largest used-car retailer. It is also the largest U.S. buyer of used cars from consumers, giving owners a written offer that holds for seven days whether or not they buy from it. Shoppers can buy entirely online, in one of its stores, or through a mix of both, and every car is reconditioned and inspected before sale. CarMax earns money on each car it sells at retail or through wholesale auctions, on extended service plans, and on loans from its own lender, CarMax Auto Finance. Circuit City opened the first CarMax store in 1993, and the company is based in Richmond, Virginia.

Company Size

10,001+

Company Stage

IPO

Headquarters

Richmond, Virginia

Founded

1993

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Simplify's Take

What believers are saying

  • Sales are rebounding: comparable-store used car sales rose 13% in the quarter CarMax reported in September 2026.
  • Staff rate it highly: in April 2026, CarMax made Fortune's 100 Best Companies to Work For for a 22nd year.
  • Its in-house lender earns more: CarMax Auto Finance income rose 32% as it funded more mid-credit buyers by August 2026.

What critics are saying

  • Corporate jobs keep shrinking: CarMax cut 145 corporate roles in September 2026, after cutting 230 in January 2026.
  • Expect five office days a week: Richmond-area corporate staff had to return full time from March 2026.
  • Bad loans hit its books: CarMax holds $16.37 billion in auto loans and reserved $377.7 million for losses.

What makes CarMax unique

  • Salespeople earn the same on every car: CarMax pays a flat per-car commission, whatever the price or loan rate.
  • It owns a major car research site: CarMax fully owns Edmunds, the long-running car review and pricing guide.
  • Rejected trade-ins still earn money: CarMax owns every car in its dealer auctions, which sold about 98% in fiscal 2025.

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Benefits

Professional Development Budget

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
AlphaBetaStock
Oct 1st, 2026
CarMax (KMX) stock: EPS jumps 81 percent to $1.16 as Buybacks resume in Q3.

CarMax (KMX) stock: EPS jumps 81 percent to $1.16 as Buybacks resume in Q3. CarMax posted a broad earnings beat on September 29, with second-quarter EPS of $1.16, up 81 percent from a year ago. Revenue rose 19.5 percent to $7.9 billion, used retail comps grew 13 percent, and the company said it will resume share repurchases this quarter after a long pause. The setup. The used-car market has been rough for two years, with sluggish affordability and high loan rates pressuring demand. CarMax's results show the company winning share anyway. Management credited its Shift into GEAR strategy, which emphasizes competitive pricing, a redesigned extended protection plan, wider financing options, and lower costs. Analysts expected about $0.73 in EPS and $7.03 billion in revenue, so the print cleared both bars by a wide margin. Shares rose more than 6 percent in premarket trading to near $60 after closing at $56.55 the day before. Key numbers from the quarter. | Metric | Q2 FY2027 result | Change | | Diluted EPS | $1.16 | Up 81.3 percent from $0.64 | | Total revenue | $7.9 billion | Up 19.5 percent | | Used retail comps | Up 13 percent | Industry roughly flat to down 1 percent | | Vehicles sold, retail and wholesale | About 388,000 | Up 15 percent | | Total gross profit | $799 million | Up 11 percent | | CarMax Auto Finance income | $135.6 million | Up 32.1 percent | Why earnings grew faster than sales. The beat came from several levers working at once. Extended protection plan margin per retail unit rose $46 to $623. Auto finance income jumped 32 percent as the loan-loss provision fell $28.8 million from a year ago. SG&A grew just 4.6 percent while units climbed 15 percent, meaning overhead per unit improved by $157, or 8.8 percent. Retail gross profit per unit fell $111 to $2,105, which management framed as a deliberate choice. The company lowered prices to win customers, then made up the difference through volume, service, protection products, and cost cuts. The strategy showed up directly in the comp growth, which ran about 14 points ahead of the overall used-car market. What buybacks mean for shareholders. CarMax has $1.31 billion of repurchase authorization remaining. Management plans to restart the program in the third fiscal quarter at a modest pace, below the average quarterly run rate from before the pause. The table shows the shareholder-return picture. | Item | Amount | | Repurchase authorization remaining | $1.31 billion | | Buyback pace, Q3 FY2027 | Modest, below pre-pause average | | SG&A savings target, exit rate | $200 million by end of fiscal 2027 | | Expected severance charge, Q3 | About $6 million | | Pension settlement charges, over time | About $50 million | Buybacks at current prices retire more shares per dollar than they did when the stock traded near its 52-week high of $65.28. A buyer purchasing CarMax today alongside management gets a shrinking share count and a cost base falling by hundreds of millions of dollars. What to watch. * GPU guidance. Management now expects full-year retail gross profit per unit to decline less than the $200 previously guided. Third and fourth quarters should still show declines, but smaller ones. * Financing costs. CarMax Auto Finance depends on securitization markets and consumer credit. The weighted average contract rate hit 11.8 percent, up 60 basis points year over year, and higher rates could cool demand. * Loan losses. The allowance for loan losses rose to 3.07 percent of loans held for investment, up from 2.95 percent in May. Tier 2 originations are growing, which carries higher expected loss rates by design. * The November 3 strategic update. Management will lay out growth plans and milestones at a virtual event, which is the next scheduled catalyst for the stock. Bottom line. The quarter shows a retailer executing well in a hard market: 13 percent comps against a flat industry, SG&A discipline, and a buyback restarting. Risks sit in credit costs and used-vehicle affordability. With the stock near the top of its 52-week range, most of the beat is likely already priced in, but the cost cuts and share repurchases give the story room to run.

Cherokee Media Group
Sep 29th, 2026
CarMax rebounds in Q2 while installing 2 new execs to reinforce Shift into GEAR strategy.

CarMax rebounds in Q2 while installing 2 new execs to reinforce Shift into GEAR strategy. New CarMax CEO Keith Barr. Image courtesy of CarMax. Tuesday, Sep. 29, 2026, 03:33 PM Auto Remarketing Staff By subscribing, you agree to receive communications from Auto Remarketing and its partners in accordance with its Privacy Policy. Auto Remarketing may share your information with select partners and sponsors who may contact you about their products and services. You may unsubscribe at any time. CarMax rebounded in multiple operational and performance ways during the second quarter of its 2027 fiscal year; a span that also included a workforce reduction of almost 150 employees. The used-car retailer on Tuesday also promoted an executive and announced the hiring of another one previously with a captive finance company to go with plans to host a "virtual strategic update" when CarMax said it will provide details on its "strategy for growth, key initiatives and milestones." Before that virtual session unfolds on Nov. 3, CarMax president and chief executive officer Keith Barr evaluated the Q2 financial statement, saying through a news release, "Its strong second quarter results reflect solid execution and early progress against Shift into GEAR, its four-pillar strategy to strengthen CarMax's core business and return the company to sustained growth. "We have a clear strategy, a solid foundation, and an exceptional team accelerating our progress to create long-term value for our shareholders," continued Barr, who took over as the CarMax boss on March 16. CarMax reiterated what Shift into GEAR entails, including: * Great offering: Give customers every reason to choose CarMax "Price competitively across demand cycles while growing saleable inventory and providing customers faster access to our vehicles." By subscribing, you agree to receive communications from Auto Remarketing and its partners in accordance with its Privacy Policy. Auto Remarketing may share your information with select partners and sponsors who may contact you about their products and services. You may unsubscribe at any time. * Easy experience: Make it easy to do business with Auto Remarketing, both online and in stores. "Better connect digital capabilities with in-store experiences to improve conversion and customer satisfaction." * Add value: Grow profitability by maximizing value across all aspects of its business "Grow long-term profitability across our (CarMax Auto Finance) and (Extended Protection Plan) businesses." * Run lean: Unlock efficiencies to enable a great offering "Lower reconditioning costs through technology and operational efficiency while continuing to deliver the high-quality vehicles customers expect from CarMax, enhance our logistics network, and continue to reduce SG&A." Perhaps that last pillar is what created the recent workforce reduction, which CarMax said in a separate statement that the moves involved approximately 145 associates in Richmond, Va., Dallas and Atlanta and in the CarMax Auto Finance and Edmunds divisions. "These changes will help us move faster and create better alignment across teams. By running leaner as an organization, we are positioning CarMax to be more competitive, drive sustainable growth, and provide even more value for our customers," the company said in that statement sent to Auto Remarketing. "Our primary focus is supporting our associates throughout this transition," CarMax continued. "Auto Remarketing is grateful for their contributions to CarMax and are committed to supporting them as they take their next step. Auto Remarketing is providing resources to the associates who are impacted, including providing severance, outplacement support, and the opportunity to apply for open internal roles. "We have approximately 70 open corporate roles, as well as many more open field roles, and are working with interested impacted associates to find opportunities to stay with CarMax," the company went on to say. Overall Q2 results. While layoffs certainly are negative, CarMax had plenty of positives to highlight from the second quarter, including: - Total net revenues rose 19.5% to $7.9 billion. - Combined retail and wholesale unit sales of 387,735, an increase of 14.7%. - Retail used unit sales increased 13.8% and comparable store used unit sales increased 13.0%; gross profit per retail used unit of $2,105 declined by $111, reflecting the continuation of pricing actions implemented to support an improved sales trend. - Wholesale units increased 15.9%; gross profit per wholesale unit of $858, a decrease of $135. - Extended Protection Plans (EPP) margin per retail unit of $623, an increase of $46 per unit. - Bought 310,107 vehicles from consumers and dealers, an increase of 5.9%. - SG&A expenses increased 4.6% to $628.6 million, while leveraging robustly by $157, or 8.8%, per total unit. Ongoing cost reduction efforts were offset as Auto Remarketing annualized over materially reduced incentive-based compensation and by variable costs tied to strong unit growth. - CarMax Auto Finance (CAF) income increased 32.1% to $135.6 million. "Our customer promise is to deliver a great car at the right price, with an online and in-store experience that our customers love. All of the steps we have been taking are in service of that promise and to create confidence for the road ahead for our associates, customers and investors," Barr said. "We are encouraged by our performance this quarter and the progress we are making across the business. While we are still early in our journey, the results we are seeing reinforce our confidence in our strategy and the opportunity ahead," he added. "We are steadfast in our focus on delivering the right cars at the right price, making it easier for customers to do business with us, capturing more value from each transaction and operating more efficiently at scale," Barr went on to say. Executive moves. Being a part of CarMax on that journey are two professionals in new executive positions. The company named Elizabeth Dirgins as executive vice president and chief digital and customer officer, a newly created role that will further unify the end-to-end customer experience, from customer acquisition through vehicle transaction. In this capacity, CarMax said Dirgins will oversee the company's marketing, product and Edmunds teams, including the digital tools that support both online and in-store experiences. With more than two decades of digital product and customer experience leadership, Dirgins will join CarMax from Volkswagen Financial Services, where she served as the chief digital officer for its North American region and led digital strategy, customer experience and marketing for the business. Dirgins previously held customer experience and product strategy leadership roles at Capital One, Wells Fargo, and Marriott. She will join CarMax on Oct. 5 and report to Barr. "CarMax has built real trust with customers over decades, and I'm excited to continue to grow this beloved brand," Dirgins said in a news release. "CarMax gives customers the ease of shopping online with the confidence that comes from seeing and confirming their choice in person. My focus will be making sure that we make every step in the customer's car buying and selling journey simple, fast and connected." CarMax also announced the promotion of Jeff Campbell to senior vice president of strategy, leading a newly centralized function that brings together the company's strategy, data science, AI, and pricing teams in order to accelerate key decisions. Campbell joined CarMax in 2016 and has held leadership roles spanning transformation, product and strategy. He most recently served as vice president of product, leading the supply product group and the supply strategy function, while also playing an instrumental role in the development of CarMax's new strategic plan. Campbell came to CarMax from Boston Consulting Group. While his appointment was effective in August, CarMax said Campbell will report to Barr beginning in January. "We have a strong strategic plan for growth and incredible runway ahead," Campbell said in the news release. "I'm excited about my new role and am grateful for the incredible associates I get to work with in this next chapter. Bringing our strategy, data and pricing teams together will give us a clearer, shared view of the business, which will enhance our decision making." Barr elaborated about what this personnel changes mean. "Elizabeth and Jeff both bring the skills, experience and focus we need as we build a faster, more connected company that puts the customer at the center of everything we do," Barr said Keith. "Elizabeth has spent her career building digital experiences and financial products grounded in deep customer understanding, and she'll bring an invaluable perspective to guiding customers through this carefully considered, complex purchase," Barr continued. "Jeff has been instrumental in shaping its strategy over the last decade, and in his new role he will support the delivery of its strategic plan with the speed and alignment it demands. "I know they'll both create confidence for the road ahead for every customer we serve," Barr went on to say.

MarketScreener
Sep 29th, 2026
CarMax's quarterly profit, revenue rise as pricing boosts used-car sales.

CarMax's quarterly profit, revenue rise as pricing boosts used-car sales. Published on 09/29/2026 at 06:52 am EDT - Modified on 09/29/2026 at 10:34 am EDT Sept 29 (Reuters) - CarMax on Tuesday reported a rise in second-quarter profit and revenue, as the used-car retailer leaned on its pricing strategy to drive a rebound in sales, sending its shares up nearly 10%. Higher interest rates and a tighter availability of cheap vehicles in an already inflationary environment have been prompting consumers to hold on to their older cars for longer. Additionally, a shortage of cheaper vehicles in the $10,000 to $15,000 price range has made it difficult for retailers to attract entry-level buyers. Used vehicles priced below $15,000 had only 29 days' supply, 15 days below the industry average, according to data from Cox Automotive. However, CarMax has managed to offset those pressures by using pricing actions to chase volume over profit per vehicle. CarMax saw its higher-income customer base widen during the second quarter, prompting the retailer to shift its inventory toward newer, lower-mileage vehicles, CEO Keith Barr told Reuters. The company reported a modest shift toward hybrids and electric vehicles, but gas-powered vehicles still accounted for the vast majority of sales, he said. Its retail gross profit per used vehicle fell to $2,105 in the second quarter from $2,216 a year earlier, while retail used-vehicle sales rose 13.8% to 227,391 vehicles. CarMax's overall net revenue rose about 20% to $7.9 billion in the three months ended August 31 from a year ago. Its quarterly profit rose to $165.3 million, or $1.16 per share, compared with $95.4 million, or $0.64 per diluted share, from a year earlier. (Reporting by Nathan Gomes in Bengaluru; Editing by Shreya Biswas) By Nathan Gomes (C) Reuters - 2026

The Mirror Democrat and Savanna Times-Journal
Sep 29th, 2026
CarMax announces leadership appointments to further unify end-to-end customer experience, advance strategy for growth.

CarMax announces leadership appointments to further unify end-to-end customer experience, advance strategy for growth. * 4 hrs ago CarMax, Inc. (NYSE: KMX) today announced two key leadership appointments to advance the company's new Shift into GEAR strategy for growth and strengthen its industry-leading customer experience. Elizabeth Dirgins, CarMax Executive Vice President, Chief Digital and Customer Officer Elizabeth Dirgins has been named Executive Vice President, Chief Digital and Customer Officer, a newly created role that will further unify the end-to-end customer experience, from customer acquisition through vehicle transaction. In this capacity, Dirgins will oversee the company's marketing, product and Edmunds teams, including the digital tools that support both the online and in-store experience. With more than two decades of digital product and customer experience leadership, Dirgins joins CarMax from Volkswagen Financial Services, where she served as the Chief Digital Officer for its North American region and led digital strategy, customer experience and marketing for the business. Dirgins previously held customer experience and product strategy leadership roles at Capital One, Wells Fargo, and Marriott. She will join CarMax on October 5 and report to CarMax President and CEO Keith Barr. CarMax announced the promotion of Jeff Campbell to Senior Vice President of Strategy, leading a newly centralized function that brings together the company's strategy, data science, AI, and pricing teams in order to accelerate key decisions. Campbell joined CarMax in 2016 and has held leadership roles spanning transformation, product and strategy. He most recently served as Vice President of Product, leading the Supply Product group and the Supply Strategy function, while also playing an instrumental role in the development of CarMax's new strategic plan. Campbell joined CarMax from Boston Consulting Group. His appointment was effective in August, and he will report to Barr beginning in January 2027. "Elizabeth and Jeff both bring the skills, experience and focus we need as we build a faster, more connected company that puts the customer at the center of everything we do," said Keith Barr, CarMax President and CEO. "Elizabeth has spent her career building digital experiences and financial products grounded in deep customer understanding, and she'll bring an invaluable perspective to guiding customers through this carefully considered, complex purchase. Jeff has been instrumental in shaping our strategy over the last decade, and in his new role he will support the delivery of our strategic plan with the speed and alignment it demands. I know they'll both create confidence for the road ahead for every customer we serve." "CarMax has built real trust with customers over decades, and I'm excited to continue to grow this beloved brand," said Dirgins. "CarMax gives customers the ease of shopping online with the confidence that comes from seeing and confirming their choice in person. My focus will be making sure that we make every step in the customer's car buying and selling journey simple, fast and connected." "We have a strong strategic plan for growth and incredible runway ahead," said Campbell. "I'm excited about my new role and am grateful for the incredible associates I get to work with in this next chapter. Bringing our strategy, data and pricing teams together will give us a clearer, shared view of the business, which will enhance our decision making." These moves reflect CarMax's continued execution of its strategic plan to strengthen its position as the nation's largest used car retailer. CarMax will host a virtual Strategic Update on November 3 at 8 a.m. ET to provide more details on the company's growth strategy, key initiatives and milestones. About CarMax CarMax, the nation's largest retailer of used autos, has earned customers' trust for more than 30 years by leading with integrity, transparency and honesty. CarMax continues to redefine car buying and selling for millions of customers, delivering the easy and confident experience they love. CarMax has more than 255 store locations, approximately 28,000 associates, and is proud to have been recognized for 22 consecutive years as one of the Fortune 100 Best Companies to Work For(R). During the fiscal year that ended February 28, 2026, CarMax sold approximately 780,000 used vehicles and 540,000 wholesale vehicles at its auctions. In addition, CarMax Auto Finance originated $8 billion in auto loans during fiscal 2026, adding to its $16 billion portfolio. CarMax is committed to helping its communities thrive and reducing the environmental footprint of its operations. Learn more in the 2026 Responsibility Report. For more information, visit www.carmax.com. Media gallery

Market Chameleon
Sep 29th, 2026
CarMax names a new Chief Digital and Customer Officer as it centralizes strategy, AI, and pricing.

CarMax names a new Chief Digital and Customer Officer as it centralizes strategy, AI, and pricing. 29 September 2026, 8:29 AM Leadership changes aim to unify the customer journey while speeding up decisions through a centralized strategy function. CarMax (NYSE:KMX) announced two leadership appointments tied to its "Shift into GEAR" strategy for growth: Elizabeth Dirgins will join as Executive Vice President, Chief Digital and Customer Officer, and longtime CarMax leader Jeff Campbell has been promoted to Senior Vice President of Strategy. The company framed both moves around two goals: (1) tightening the connection between online and in-store experiences across the full buying and selling journey, and (2) accelerating decision-making by bringing strategy, data science, AI, and pricing under one umbrella. Elizabeth Dirgins' newly created role consolidates marketing, product, and Edmunds under one customer experience leader. CarMax said Elizabeth Dirgins will join on October 5 as Executive Vice President, Chief Digital and Customer Officer, a newly created role designed to "further unify the end-to-end customer experience, from customer acquisition through vehicle transaction." In this position, Dirgins will oversee the company's marketing, product and Edmunds teams, including the digital tools supporting both online and in-store experiences.