Lead Customer Contract Management Specialist

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Key Responsibilities

• Manage Contractual Services (CS) inventory for assigned customer portfolio.
• Own financial forecasting, cost classification, billing and collections activities.
• Lead outage planning and logistics coordination
• Manage outage demand placement including parts ordering, capital parts repair coordination, and internal resource demands
• Prepare annual margin reviews for contractual agreements within assigned customer portfolio
• Collect and validate supporting documentation from internal and external suppliers to calculate, prepare and issue customer invoices.
• Submit and manage Nonconformance Reports (NCRs) to document fulfillment gaps and drive issue resolution.
• Maintain accurate data within ERPs and associated business systems to support contract execution and outage delivery.
• Partner with Contract Performance Manager (CPMs) to support customer communication and contractual deliverables.

Required Qualifications

• Bachelor's degree from an accredited college or university; or a high school diploma/GED with a minimum of 4 years of experience in financial operations, billing, customer support, operations or forecasting.
• Minimum of 3 years of experience in financial operations, billing, customer support, operations or forecasting.

Preferred Qualifications

• Highly responsive with strong verbal and written communication skills with the ability to engage effectively across multiple stakeholders.
• Demonstrated problem-solving and analytical capabilities.
• Proven ability to manage multiple priorities and execute in a fast-paced environment.
• Project management experience with a track record of driving results.
• Experience with Lean methodologies and continuous improvement initiatives is preferred.
• Strong organizational skills and attention to detail.

What You'll Bring

• Financial and operational acumen to support contract execution and customer satisfaction.
• Ability to coordinate complex outage and service activities across functions.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Strong collaboration skills and the ability to build effective working relationships across the organization.

Additional Information