HybridInitial training and onboarding are on-site before hybrid work begins.
Customer Experience & SupportCustomer Support
About the job
Requirements
Have at least 1 year of experience in Customer Service, Coordination, or Hospitality.
Be a native or fluent German speaker at C2 level.
Have a strong professional command of English at C1 level.
Have a proactive, hands-on mindset and a calm, friendly presence on the phone.
Responsibilities
Maintain close relationships with clients and cleaning agents, ensuring smooth communication and a good service experience.
Resolve last-minute changes and scheduling challenges to find suitable outcomes for clients and agents.
Manage feedback and handle complaints professionally while helping ensure services meet quality standards.
Keep information up to date, process contract changes, manage absences, and support employees with payroll-related questions.
Contribute ideas and help shape how the team works.
Tired of being just a number in a massive call center?
We are Batgroup, a Swiss-based company that recently expanded our in-house Customer Service hub in Lisbon. Unlike an outsourcing agency or a BPO, when you join us, you work directly for our brand. You’ll be part of our core team, supporting our own clients and our dedicated cleaning agents (our Batmaids).
The Opportunity
We are looking for an experienced German-speaking professional who values stability and a healthy work-life balance. If you are currently feeling the weight of rigid micromanagement or the uncertainty of short-term contracts, we offer a different kind of environment here at Batmaid.
Our Offer
Stability from Day 1: You receive a permanent contract and full pay from your very first day of training.
Attractive Package: A competitive base salary supplemented by a monthly attendance and performance bonus.
Full Benefits: Private health insurance, a transportation allowance and a meal allowance paid via a meal card.
Hybrid Flexibility: Once you’ve mastered our processes during the initial training and onboarding on-site, we offer a hybrid work model to support your work-life balance.
Prime Location: Our office is located at Sete Rios making your commute effortless by train, metro or bus.
Your Mission
Once a client books via the app, you take the lead. You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
Logistics can be tricky. When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent.
You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.
You are native or fluent in German (C2) with a strong professional command of English (C1). You’re comfortable switching between the two in a fast-paced environment.
You have at least 1+ years of experience in Customer Service, Coordination or Hospitality. More importantly, you have a proactive, hands-on mindset.
You have a calm, friendly presence on the phone. You understand that you aren't just "closing tickets", but helping someone manage their home or their livelihood.
You are excited about the prospect of joining a growing hub. You are someone who likes to contribute ideas and help shape how a team works.
Ready to make an impact?
If you want a role where you can use your language skills, support people, and help us build something meaningful in Lisbon, we’d love to meet you.
Apply now and be part of a company that’s changing the cleaning industry - for good.