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Xcellink Pte

Enterprise ICT operations management provider

Systems Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSingaporeSGD6k - SGD7.5k

About the Job

Requirements

  • A degree or diploma in Computer Science or IT.
  • Three to five years of working experience in Microsoft 365 technologies.
  • Experience with Microsoft Intune, including deploying applications to Windows, iOS, and Android devices.
  • Experience supporting Microsoft 365 users.
  • Knowledge of IT networking sufficient to troubleshoot first-level computer networking problems.
  • IT skills in Microsoft Windows, Microsoft 365, desktop hardware, and network environments.
  • Ability to work independently under pressure and meet project timelines while maintaining quality.
  • Strong organizational and interpersonal skills, with a customer-oriented approach.
  • Excellent verbal and written communication skills.
  • Willingness to work a flexible schedule depending on business needs.
  • Ability to work outside a desk-based setting and travel to multiple sites as needed.

Responsibilities

  • Provide expertise and guidance on potential uses of Microsoft 365 applications.
  • Support customers using Microsoft 365 applications and core services, including Exchange Online, Microsoft Teams, Teams Telephony, OneDrive, Defender, Intune/Autopilot, Office Suite, and SharePoint Online.
  • Provide technical support for online meetings, ensuring a good video-conferencing experience and managing conferencing devices.
  • Troubleshoot issues and lead problem-solving efforts, often involving external vendors and other support personnel.
  • Administer Azure Active Directory, including users and groups, security permissions, group policies, system configuration, researching event-log warnings and errors, and resource monitoring.
  • Work with the service desk and other teams to troubleshoot issues, identify root causes, and provide technical support.
  • Develop and maintain product or service documentation and knowledge-base articles.
  • Train employees to use Microsoft 365 applications and explain technical capabilities in non-technical terms.
  • Support Windows operating systems and desktop/laptop software and hardware, provide remote support, liaise with support vendors, ensure updates and patches are applied, and assist with desktop/laptop-related projects.

Desired Qualifications

  • ITIL v4 certification.
  • Microsoft 365 Fundamentals certification.

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Singapore, Singapore
Founded
1993

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