Customer Experience Manager
fonio
Customer Experience Manager
fonio
AI phone assistant platform for SMEs
☎️ About fonio
fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil.
We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of the fastest-growing companies! 🚀
Your role
You are the interface between customers, Product and Sales. You support our customers, solve technical problems, and make sure fonio is integrated into their workflows successfully and for the long term.
What to expect
Customer care & support: You handle customer enquiries by email, chat and sometimes phone
Problem solving: You solve technical issues around telephony, SIP and integrations. If something gets too technically complex, you bring in the Product team
Product feedback: You are right next to the customer, so you feed your daily insights straight back to Product and help shape product development every day
Process management: You help build support processes that scale
Maintain the Help Center
Pass feedback on to the Product team
Who we're looking for
2+ years in Customer Success or Support, ideally B2B SaaS
Technical understanding (API, SIP, VoIP)
Experience with tools such as n8n, make.com, Codex or similar
Ideal: experience with phone systems (PBX, VoIP, SIP)
Native-level German, good English skills
What we offer
Competitive salary: €65,000–€80,000
Equity: you're helping build this, so you should get a share of it.
Food & drinks: in the Vienna office, lunch and dinner are on us (plus all the drinks your heart desires, and yes, we also have protein bars and vitamins).
Equipment of your choice: whatever makes you happy.
Regular team offsites.
Application process
15 min intro call
30 min skills interview
20 min culture fit with the founders
How we hire?
We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.
fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is.
Need an adjustment in the process? Just tell us.
Please send your CV in English. Then knock us off our feet 🚀
fonio.ai provides a no-code AI phone assistant for small and medium-sized enterprises, letting businesses deploy a customized virtual agent that answers calls 24/7, schedules appointments, takes orders, transcribes conversations, and routes to humans when needed, with CRM integrations and a pay-per-minute pricing model. It works by enabling a quick, code-free setup of an AI phone solution that handles natural speech in European languages, operates across calls, and connects with existing CRM systems. The platform differentiates itself by focusing on EU SMEs in the DACH region, offering European-language support, CRM integrations, and a pay-per-minute model with rapid deployment. Its goal is to expand across Europe, grow its product and customer base, and make AI-powered telephony accessible and affordable for European SMBs.
Explore more opportunities at fonio