Full-Time

Provider Client Manager

Confirmed live in the last 24 hours

Cedar

Cedar

501-1,000 employees

Healthcare platform for billing and administration

Enterprise Software
Healthcare

Compensation Overview

$91.8k - $120kAnnually

Mid, Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Data Science
Salesforce
Data Analysis
Requirements
  • Minimum of 2-5 years of work experience in account management, sales, consulting, data analytics or customer success
  • Prior experience working in the Healthcare space - particularly with Provider clients
  • Proven track record of successful client engagements and building relationships with stakeholder groups
  • Strong written and verbal communication skills and the ability to prioritize work effectively
  • Strong analytical skill set, attention to detail, and organizational skills a must
  • Revenue cycle knowledge, data experience, and/or technical knowledge is a plus
  • Experience working with several internal partners in a cross functional capacity e.g., marketing, sales, etc.
Responsibilities
  • Co-own a portfolio of aligned provider clients in conjunction with a Client Management Lead
  • Intake product enhancement requests (PERs) and liaison status updates
  • Support collateral and facilitation for monthly and quarterly check-ins with clients
  • Conduct data analysis utilizing client and internal data to tell key value stories to clients
  • Utilize internal dashboards and reports to surface insights to clients and proactively update internal teams
  • Contribute to overarching Client Management team tasks such as: Salesforce data integrity, playbook creation, documentation, template updates, and content creation
  • Support collaboration of CML with a variety of departments at Cedar (Product, Marketing, Data Science) to drive forward cross-functional, client-focused projects that exceed the needs of our clients
  • Maintain a culture that adheres to Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity
Desired Qualifications
  • Revenue cycle knowledge, data experience, and/or technical knowledge is a plus

Cedar focuses on enhancing the administrative and billing processes in healthcare. Its main product is a user-friendly platform that streamlines the entire patient experience, from scheduling appointments to making payments. The platform simplifies bill resolution and offers personalized communication to engage patients effectively, which increases the likelihood of timely payments. Unlike many competitors, Cedar emphasizes a seamless digital experience and provides real-time insights into the revenue cycle, making it easier for healthcare providers to manage their finances. The goal of Cedar is to help healthcare organizations improve patient satisfaction while achieving their financial objectives.

Company Stage

Series D

Total Funding

$383.6M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-6%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cedar's AI-driven tools enhance patient satisfaction and streamline administrative processes.
  • Partnerships like LCMC Health optimize patient financial experiences, boosting Cedar's market position.
  • Cedar's flexible payment methods align with the rising demand for digital healthcare solutions.

What critics are saying

  • AI implementation in call centers may face resistance due to ethical concerns.
  • Increasing working capital costs may pressure Cedar's financial strategies.
  • High expectations from partnerships like LCMC Health may challenge Cedar's platform performance.

What makes Cedar unique

  • Cedar offers a consumer-friendly platform improving healthcare billing and administrative processes.
  • The platform uses advanced data science for personalized patient engagement and payment solutions.
  • Cedar's Affordability Navigator addresses medical debt and coverage gaps, enhancing patient access.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive pay & equity

Health benefits

Unlimited PTO

Flexible work style

16 weeks paid parental leave

401k matching

Free lunch & snacks

Game nights & company events