Field Service Manager

Type: Full-time, salaried position
Work Location:  Remote, within commuting distance of London. 
Salary Range:  £45,000 - £60,000 per annum

Licence/Certification: Full, valid UK driving licence (required)

Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick-and-mortar retail using cutting-edge deep learning computer vision. Our growth has been phenomenal, more than doubling in size every year since we started.

We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team.

We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.

What We Are Looking For

We are seeking a proactive and detail-oriented Field Service Manager to support our expanding operations throughout the UK. This role will oversee store installations, manage contractors and internal teams, maintain our Service Level Agreements and ensure projects are completed on time and to the highest standards. The ideal candidate has strong leadership skills, experience in field service management, and the ability to optimise efficiency while maintaining excellent customer relationships.

Responsibilities

• Oversee and coordinate all store installations, ensuring all installations are delivered on time and within budget. 
• Manage all maintenance Service Level Agreements (SLAs) within the responsible regions. 
• Ensure all projects and store renovations are completed on time and within budget and communicate project updates to internal stakeholders and external customers. 
• Manage and support Team Leads, ensuring teams are properly staffed and trained.
• Conduct interviews and make hiring decisions within the responsible regions. 
• Provide ongoing training and professional development for team members.
• Manage the performance of team members and implement the disciplinary procedure as required. 
• Communicate with clients, vendors, and internal teams to ensure smooth operations.
• Work with external third party contractors to coordinate additional labour requirements and provide feedback on performance of external workers. 
• Conduct site visits to verify work quality and compliance with company standards.
• Implement and enforce safety procedures and company policies for all field teams.
• Manage inventory for the responsible regions to ensure all installation teams and maintenance technicians have the required equipment.
• Travel to customer sites to complete installations and ongoing maintenance as per the company standards.

Requirements

• Proven experience in field service management, installations, or a related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across various locations.
• Excellent problem-solving, time management, and organisational abilities.
• Strong communication skills for interacting with clients, vendors, and team members.
• Must have a reliable personal vehicle and a valid driving license for site visits.
• Must have a working smartphone.
• Proficiency in basic reporting tools and Google Workspace. 
• Ability to travel as needed to oversee installations.

Why Focal Systems

Joining Focal Systems means becoming part of a company that's truly making a difference in the retail world. Here's why you should consider us:

Strong Ethos and Purpose Our customer centric, tight-knit team are driven by an ambitious mission to revolutionise retail. You'll be part of a purpose-driven environment where your contributions directly align with our collective goals.

Shape the Future of Retail Technology This is your chance to play an active role in deploying artificial intelligence and computer vision at scale, fundamentally changing how brick-and-mortar retail operates. We offer significant room to grow and directly influence the future of technology in the retail industry. 

Retailer Collaboration You have the opportunity to work with some of the largest retailers in Europe, tackling complex and exciting challenges. This means you'll be operating within an ecosystem of excellence, with access to incredible resources and opportunities.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:    

• Competitive Salary & Attractive Stock
• Generous Paid Time Off 
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget