Working Student Intern - Content, CRM & Community, Marketing GSA

Job Summary:

JOB DESCRIPTION – WORKING STUDENT CONTENT, CRM & COMMUNITY - MARKETING GSA

Location: Berlin

Division: Marketing

Line Manager: Team Lead CRM & SEO

Contract Terms: Fixed Term 1 year contract, 20 hours per week

THE TEAM

The marketing team is responsible for advertising our many events on Ticketmaster with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters. We are fans ourselves and are looking for someone passionate about the live entertainment industry to become an integral part of our team.

THE JOB

As part of the marketing team, your focus will be on supporting the content marketing team (e.g. editorials for the Ticketmaster Blog, SEO & website optimisations), CRM team (e.g. newsletter and App) and Community (e.g. Facebook, Instagram, Twitter, TikTok) team in Germany, Austria and Switzerland. As part of this position, you will be responsible for your own contributions and campaigns and actively help to shape them, independently maintain the marketing channels and prepare reports and analyses.

WHAT YOU WILL BE DOING

You will be supporting our GSA marketing team in Berlin with the following tasks:

• Create and manage content such as artist pages, blog articles and social media posts
• Plan and run CRM activities, including newsletters and app push notifications
• Maintain, segment and analyse our customer database in line with data protection regulations (GDPR)
• Monitor SEO performance using relevant tools and prepare regular reports
• Maintain and support selected pages, shops and channels
• Use AI tools to optimise our content for fans, search engines and LLMs
• Provide backup support for website and homepage management when needed

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• You’re currently enrolled at a university, ideally in marketing, communications, media or a related field
• You have first experience writing SEO-optimised copy or editorial content, whether through your studies or in practice
• You’re confident using social media platforms and common marketing tools
• You’re a creative thinker who loves writing and has a good eye for design
• You have excellent German spelling and grammar and strong English skills
• You work in a structured, precise way and pay close attention to detail

YOU (BEHAVIOURAL SKILLS)

• Open-minded, with strong communication skills
• Hands-on and proactive: you take initiative and work independently
• Highly organised, even when juggling several tasks at once
  
  

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

#TMGermany

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.