Director, Business Operations and Strategy

Position Summary

Director Business Operations and Strategy Manager

This role is not eligible for immigration sponsorship

Great technology starts with great people. At Samsung, we're building products and experiences that reach millions of people around the world every day. Behind every innovation is a team driven by curiosity, collaboration, and a passion for what's next.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission is to integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

We take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of the unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both at the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and live comfortably in the uncomfortable zone.

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Role and Responsibilities

In Samsung's platform business, we're reimagining how people discover, stream, play, and connect—and you'll help bring those experiences to life. From Samsung TV Plus and Gaming Hub to the experiences that power Samsung Smart TVs, you'll help shape the products, services, and partnerships defining the future of connected TV. 

Position Summary

The Director, Business Operations and Strategy serves as a strategic partner and right hand to the VP of the Service Partnership Group for North America, helping drive organization priorities, operating rhythm, and execution across the team. This role sits at the intersection of strategy, business operations, executive communications, and cross-functional leadership.

The ideal candidate is a highly organized, strategic, and detail-oriented operator who can move seamlessly between developing executive-level narratives and diving into the details needed to ensure the organization is operating effectively. As a trusted partner to the VP, this person will help translate priorities into action, identify opportunities to improve how the team works, and serve as a proxy for the VP when appropriate.

Role and Responsibilities

• Executive Communications & Leadership Support: Develop high-quality leadership presentations, executive briefings, business reviews, talking points, and executive summaries that clearly communicate business performance, priorities, risks, and recommendations
• Goals, Financial Budget & Planning: Oversee progress against organizational goals, KPIs, and budget throughout the year. Coordinate planning and goal-setting for upcoming business cycles and ensure leadership has clear visibility into progress, risks, and required actions.
• Strategic Execution: Partner closely with the VP to translate organization priorities into clear goals, actions, and accountability. Proactively identify gaps, risks, and opportunities through to completion.
• VP Proxy & Executive Presence: Serve as a trusted representative and proxy for the VP across meetings, working sessions, and cross-functional engagements. Build strong relationships with senior leaders and stakeholders and ensure alignment on key priorities and decisions
• Business Operations & Team Workflows: Establish and maintain best practices for team workflows, planning, tracking, and reporting. Ensure critical business processes have clear ownership, consistent execution, and strong operational hygiene.
• Efficiency & Continuous Improvement: Identify opportunities to streamline processes, eliminate unnecessary work, and improve team efficiency. Lead cross-functional efficiency and automation projects from identification through implementation and adoption.
• Operating Cadence & Team Leadership: Own the team’s operating rhythm, including all-hands meetings, leadership meetings, workshops, planning sessions, and other forums designed to drive alignment, communication, and execution.
• Cross-functional coordination: Connect teams and stakeholders across the organization (ex: Data Analytics, Product, Engineering, Marketing, Finance) to ensure priorities remain aligned and decisions are effectively communicated and executed
• Ad Hoc Strategic Initiatives: Take on high-priority, ambiguous, or time-sensitive initiatives on behalf of the VP, bringing structure and momentum to complex problems

What We’re Looking For:

• Bachelor’s Degree from an accredited college, MBA Preferred
• 8-10 years of experience as a Chief of Staff, Head of Business Operations or Strategy, or similar experience in a media, entertainment, or technology environment.
• Executive presence and judgment: Comfortable operating with senior executives and representing the VP with credibility, confidence, and discretion.
• Exceptional communication skills: Able to distill complex information into clear, compelling executive narratives and presentations.
• Highly detail-oriented: Strong attention to detail and a commitment to accuracy, particularly when managing executive deliverables, business reporting, goals, and budgets
• Strong strategic and analytical thinking: Able to see the big picture while understanding the details required to drive execution.
• Exceptional organization and time management: Able to manage multiple competing priorities, navigate tight deadlines, and consistently deliver high-quality work
• Proactive operator: Anticipates needs, identifies problems before they become issues, and independently drives work forward without requiring extensive direction
• Change and process oriented: Naturally looks for ways to improve how teams operate and has experience implementing new processes, systems, or tools (Familiarity with Airtable and Salesforce a plus)
• Strong relationship builder: Skilled at influencing and collaborating across functions and levels of an organization, including senior leadership
• Adaptable and comfortable with ambiguity: Thrives in a fast-paced environment where priorities can shift quickly and is willing to roll up their sleeves to get things done

The Bottom Line

This is a high-trust, high-impact role for someone who thrives as the connective tissue between strategy and execution. The successful candidate will help the VP stay focused on the highest-value priorities while ensuring the broader organization remains aligned, accountable, and operating effectively. They will be expected to bring structure to ambiguity, elevate the quality of executive communications, continuously improve how the team works, and make sure the organization’s most important priorities actually get done

Compensation for this role, for candidates based in New York City, is expected to be between $210,000 and $240,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.